לוח משרות דרושים מנהל איכות | מנהל QA בשרון

Required QA Manager
Position Overview:
The QA Manager is a senior QA professional who leads a team of QA engineers. They are responsible for overseeing the team's work on software patches, reproduction scenarios, automation development, troubleshooting, and analysis for future enhancements and QA road-mapping. This role involves handling complex customer issues, coordinating with development and support teams, and ensuring compliance with evolving releases, policies, and procedures. The ideal candidate should be a fast learner, able to adapt quickly to changing technologies and work procedures to provide top support and solutions for our product.
Position Description:
Lead a team of QA Engineers providing expert-level technical QA services.
Manage the team's daily operations and employment procedures.
Analyze, diagnose, and debug complex customer issues.
Verify and implement patches, fixes, and diagnostic tools.
Take ownership of patch verification and drive towards resolution.
Design and implement work methods and habits to improve product reliability.
Collaborate closely with Escalation Engineers.
Raise critical issues within the product from tickets or QA routines.
Conduct root cause analysis to enhance product and team efficiency.
Foster cooperative relationships with other internal groups.
Coordinate with engineers from various products to deliver success.
Acquire broad and in-depth product knowledge.
Create and improve documentation to train QA engineers.
Typical Responsibilities:
Manage, lead and mentor a team of QA engineers
Monitor ticket queues to ensure escalations are assigned.
Ensure support escalations are processed in a timely manner from QA aspects.
Drive and ensure a high-quality bar of tests execution and documentation, test results, bugs, and bugs validation (quality life cycle)
Drive and control both manual testing and automated debugging
Provide post-escalation analysis for root cause and preventative actions.
Create and follow up on preventative actions to reduce escalations.
Collaborate with other escalation engineers on projects.
Keep team members informed about product development and roadmap.
Conduct 1-on-1s, daily syncs, and sync with Escalation Managers.
Set goals and tasks for each QA engineer based on their technical level.
Participate in team meetings with Escalation Engineering, dev, and other stakeholders.
Coordinate work and escalation assignment with development during escalation load.

About LiveU Join the leader in live IP-video solutions for the world's top broadcasters, sports, public safety and other organizations. With over 5,000 customers in over 150 countries, LiveU is the brand name used to cover every major news and sports event, from the US Presidential Election campaign to the Summer and Winter Games. Location : Kfar Sava, Israel Job Overview: As a mission-critical organization, LiveU's primary responsibility is to ensure the overall quality and consistency of its products, services, and processes. This includes developing, implementing, and maintaining a global Quality Management System, driving continuous process improvement, ensuring compliance with industry standards, and fostering cross-functional collaboration within the company. The Organizational Processes Quality Control Manager ensures the efficiency, effectiveness, and compliance of our processes. This role involves collaborating with cross-functional teams to establish, monitor, and improve quality management systems. The ideal candidate understands process improvement methodologies, quality standards, and has a proven track record in driving global quality initiatives. In this role, the Organizational Processes Quality Control Manager : o Establish an organizational Quality Processes assurance function that will be responsible for developing, implementing, and maintaining a global Quality Management System. o Define key performance indicators (KPIs) to measure and reflect whole company quality and the effectiveness of related organizational processes. o Lead investigations into quality issues, conduct root cause analyses, and implement corrective and preventive actions driving continuous process improvement. o Leads Processes improvements to improve customer quality and customer experience. o Generate regular reports and present findings to senior management, highlighting areas for improvement and success. o Ensure alignment with industry standards and regulatory requirements relevant to hardware and software development. o Collaborate with departments across the organization to ensure consistency and alignment of processes. o Act as a liaison between different teams to facilitate communication and understanding of quality objectives.