לוח משרות דרושים הייטק מחשבים ורשתות בהרצליה

Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations more strict, organizations struggle to answer one key question: Is my data safe?"
At our company, we see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. Weve built the industrys first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort. At our company, we move fast. Were an ultra-collaborative company with brilliant people who care deeply about the details.
Together, were solving interesting and complex puzzles to keep the worlds data safe.
We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.
The FinOps Technical Manager leads cloud cost operations, driving cost optimization and governance across multi-cloud environments. This role combines technical expertise with strategic leadership to align cloud spend with business objectives while fostering a culture of cost accountability.
Key Responsibilities:
Strategic Leadership
Champion cost-awareness across teams and influence architectural decisions for efficiency.
Lead cross-functional initiatives to improve cloud economics and operational excellence.
Team Management
Provide hands‑on technical guidance on cloud architecture, cost‑efficient design patterns, and optimization best practices. Foster strong collaboration between finance, DevOps, and engineering teams to ensure shared ownership of cloud costs
Cloud Cost Management
Monitor and analyze cloud spend across AWS, Azure, and Kubernetes clusters.
Identify optimization opportunities by diving into current system architecture/ flows and implementation and resent actionable recommendations to leadership.
Be able to challenge current and future technological and architecture decisions in favor on cost optimization.
Ability to detect bad designs and implementations that cause high spend.
Automation & Tooling
Oversee automation of cost reporting and anomaly detection.
Evaluate and implement tools and integrations for real-time visibility.

We are looking for an experienced DevOps Team leader to join our growing R&D department of the DatAdvantage Cloud. We are looking for someone who treats our internal infrastructure, CI/CD pipelines, and Kubernetes clusters as actual products. This means caring about the developer experience and ensuring that the tools we build are intuitive, reliable, and that they solve real problems for our R&D teams.
In this managerial role, you will lead a team of experienced DevOps engineers responsible for various aspects of our cloud platform.
Responsibilities:
Lead and mentor a growing team of highly skilled cloud DevOps engineers
Full responsibility on a scrum team, including hiring and mentoring of new team members.
Collaborate with various engineering teams on designing and implementing new features for our cloud platform.
Oversee the implementation of applications, integrations, and interfaces across our web ecosystem.
Fully automate critical system processes to improve service performance, monitoring, scalability, and overall stability of our cloud platform.
Refine our continuous integration/continuous delivery (CI/CD) process to streamline deployment and product release cycles.
Roll out a standardized approach to cloud security.
Act as a Cloud Solution Architect for our R&D department, and as an expert consultant on cloud-native architectures that consider product architecture, business needs, security, and FinOps.

We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.
What makes this role unique:
Immediate impact - Your solutions are deployed in hours, not quarters. You'll see results directly from your daily work.
Technical breadth - Become a true generalist. You'll debug across systems, gaining expertise in areas most engineers never touch.
Autonomy - Take ownership of the problem from discovery to resolution. You decide the approach and drive it through to completion.
Direct customer interaction - Work closely with customers and see the tangible impact of solving their critical problems.
Continuous learning - Every escalation is different. You'll continually expand your technical knowledge and problem-solving skills.
Responsibilities:
Investigate and resolve complex technical issues across our entire product suite
Write Python scripts, SQL queries, and debug tools to diagnose and fix issues
Analyze application logs, database performance, and system behavior to identify root causes
Implement fixes and patches that are deployed directly to customer environments
Serve as a technical expert for resolved customer issues - you are the final line of defense
Collaborate with development teams to identify product improvements based on real-world issues
Create documentation and diagnostic tools that enable support teams to independently resolve similar issues
Clearly communicate technical findings to both technical and non-technical stakeholders.

We are looking for an experienced IT Manager with 10+ years of expertise, strong customer service orientation, and a broad understanding of IT domains. The ideal candidate will have deep knowledge of cloud services and automation.
Responsibilities
Lead and manage a team of 4 professionals.
Build, maintain, and operate on-prem and cloud infrastructure supporting internal labs and engineering/product needs.
Design and manage environments simulating customer setups using diverse technologies:
Thousands of VMware-based virtual machines (primarily Windows, some Linux).
Storage systems such as NetApp, EMC, and others.
VRA environments.
Tanzu Kubernetes Grid (TKG) infrastructure.
Additional technologies as required.
Co-manage cloud-based infrastructure (AWS, GCP, Azure) for development purposes, including POCs and environment simulations.
Monitor budgets and expenses.
Support development and product teams.
Manage licenses.
Administer M365 tenants for lab purposes.
Develop automation scripts using PowerShell or other scripting languages.
Collaborate with multiple internal teams - development, support, and product management - to address ongoing needs.

Responsibilities
Responding to customer inquiries across various channels
Handling, tracking, and documenting customer cases in internal systems
Coordinating with relevant company teams as needed
Meeting defined targets and service-level agreements (SLA)
Combining customer-facing communication with back-office operational tasks
Suitable for students, including part-time positions
Hybrid work model based in Herzliya

we are now searching for a Technical Support Engineer to join our Customer Support team. The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily.
He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap.
As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects.
We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to quick growth.
What You Will Be Doing:
Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement.
Proactively enhance technical knowledge and proficiency in products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.

Join us at our company, a global fintech leader revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide, our company offers a dynamic and innovative environment where your work makes a real impact and helps shape the future of payments.
our company Energy is a dynamic division of our company, dedicated to powering the future of mobility through smart, cashless fintech solutions for the Electric Vehicle (EV) ecosystem. By combining cutting-edge technology with a passion for sustainability, we deliver seamless payment, management, and automation platforms that make EV charging smarter, simpler, and more accessible worldwide.
We are looking for a Support Manager for our company Energy.
The Support Manager will be part of the Operations team and report to the VP Operations of our company Energy. This is a senior, multifaceted role combining support center leadership, technical escalation ownership, network & fleet management, and hands-on customer success. The ideal candidate is a technically sharp, people-oriented professional who thrives at the intersection of operations, product, and customer experience.
The Support Manager will report directly to the VP Operations.
Your key responsibilities will include:
Lead and develop two Tier 1 support centers (Israel & Romania), owning processes, SLAs, and team performance.
Own Tier 2 technical support end-to-end and serve as the escalation bridge to R&D.
Act as Network Manager for our deployed EV charging fleet, ensuring uptime and proactive monitoring.
Lead customer onboarding and serve as a trusted technical advisor throughout the customer lifecycle.

Power the Future with us! At  our company  we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. we offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. The Tier 1 Team operates in a dynamic and energetic environment and plays a key role in providing first-line support to SolarEdge customers. We deliver high-quality, professional support while collaborating closely with various departments and interfaces across the company. As part of the team, youll serve as the initial point of contact for customers and contractors on technical matters-providing guidance, troubleshooting, and escalating issues when necessary. You will respond to phone calls, emails, and chats in a timely, service-oriented manner, explaining and resolving technical situations for non-technical individuals. By joining us, youll gain hands-on experience troubleshooting and supporting a variety of hardware and software configurations, running tests and diagnostics, and ensuring our customers receive professional, efficient support. What you'll be doing:
* Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM ).
* Provide Technical Support, troubleshooting, and diagnostics for our products (inverters, optimizers, monitoring portal, etc.) using available resources such as product schematics, knowledge bases, and other sources of information.
* Document all interactions and activities in the CRM system.
* Resolve technical issues using our tools (according to permission level).
* Escalate unresolved cases to higher support tiers when needed.
* Work with Customer Service Logistics to validate authorization for the release of parts needed to resolve problems encountered by customers.
* Participate in team meetings and collaborate with global colleagues to resolve customer cases.
Country:
Israel
City:
Herzliya