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At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge Storage platforms that redefine performance, reliability, and cyber resilience at scale. We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers. We are always there to protect our customers' data in every hardware/software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach. This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
Responsibilities:

* Initiate and manage all on-site customer activities - logistically and operationally
* Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
* Provide initial assistance to incoming phone calls and email queries related to our product
* Maintain and constantly improve an internal knowledge base and workflows

Required Director of Customer Care Strategy
Role Purpose:
This senior leader will own the strategy, design, and transformation of Customer Care across all channels, with a specific mandate to leverage AI and automation to improve customer experience, quality, and efficiency.
This role defines the future-state service model, including how AI augments agents, powers self-service, and enables proactive support. It is a strategic partnership role that works with Operations & Product to deliver systemic improvements.
Location: Glilot, Israel
Key Responsibilities
Customer Care Strategy & Roadmap: Define the vision and strategy for Customer Care that is aligned with company goals and customer needs.
Partner with all functions across the Operations department to define the service strategy and track execution.
Technology and Innovation: Spearhead the implementation of cutting-edge technologies, including omnichannel platforms (CCaaS), LLM-powered self-service chatbots, and AI agent-assist tools.
Work with Product teams to build in-product support and self-service tools that reduce avoidable contacts.
Voice of the Customer (VoC) Advocacy: Act as the "Voice of the Customer" across the company.
Collaborate closely with Product, KYC, and GTM teams to share insights, drive product improvements, and create a seamless end-to-end customer journey.
Customer Experience (CX) Enhancement: Design and launch new, specialized service models, and identify opportunities to generate revenue through proactive, value-added services.
Inquiry Reduction & Process Improvement: Lead internal inquiry reduction and productivity improvement projects, along with cross-functional programs to tackle systemic drivers of contact and customer dissatisfaction.
Quality Framework & Strategy: Design and implement a global quality assurance framework to measure, analyze, and improve the performance of all customer interactions.

For over two decades, our company has mastered the art of real-time data. Weve built platforms that power the worlds most demanding systems, shaping how organizations grow their business with data-driven services. We have pioneered technologies that optimize data-driven services working with global organizations including American Airlines, Morgan Stanley, CSX, Goldman Sachs, Société Générale, Credit Agricole and more. As pioneers in data-tech, we are building on our DNA in real-time operational data to deliver cutting-edge GenAI solutions that empower businesses to unlock the full potential of their structured data and transform how they interact with information.
This position is full time, hybrid and located in Herzeliya.
Key Responsibilities:
Act as the primary data expert for customer onboarding, ensuring accurate data understanding and integration.
Partner with customers to understand their business logic and translate it into actionable data mappings within the platform.
Perform deep SQL analysis on raw datasets to validate structures, uncover issues, and ensure data integrity.
Identify gaps, inconsistencies, and edge cases, and proactively propose corrective actions.
Analyse customer usage data to identify trends, adoption challenges, and opportunities for improvement.
Create data-driven reports and visualizations that communicate findings clearly to both technical and business audiences.
Work cross-functionally with R&D, Product, and QA to ensure smooth data onboarding and accurate system behaviours.
Manage multiple onboarding and data-integration projects simultaneously, maintaining clear timelines and communication.

We are looking for a strategic, hands-on, and data-driven VP Retention & Customer Value to own and maximize the lifetime value of our customers. This role will lead the companys retention, lifecycle marketing, and customer value strategy, with the goal of increasing repeat usage, strengthening customer loyalty, reducing churn, and improving overall customer profitability.
The VP Customer Value will work closely with Marketing, Product, Data, Operations, Category Managers, Country Managers, and Support Managers to optimize the entire customer journey from first purchase through long-term engagement.
Responsibilities
Own and lead the companys LTV growth strategy, focusing on repeat purchases, order frequency, and overall customer profitability.
Identify opportunities to increase average order value, repeat purchases, and overall customer profitability.
Design and implement retention and lifecycle strategies that improve customer engagement and drive repeat usage of Helpy services.
Develop and manage loyalty initiatives, engagement campaigns, and value-added services that strengthen customer relationships.
Analyze customer behavior, segment audiences, and identify opportunities for deeper engagement and higher value.
Partner with Marketing, Product, and Operations teams to deliver personalized customer experiences.
Monitor and optimize retention funnels, churn patterns, and engagement metrics to continuously improve customer value.
Measure and report on key retention and engagement KPIs: Customer Lifetime Value (LTV), Repeat Purchase Rate, Order Frequency, Retention/Churn, Average Revenue per Customer, and Customer Engagement Metrics.
Build, mentor, and lead a high-performing Customer Value team responsible for CRM, retention marketing, and customer insights.
Own and grow the Loyalty / Membership Club, increasing engagement and participation.
Strengthen and expand subscription offerings, driving higher adoption and revenue.
Manage VIP customer retention, enhancing loyalty and maximizing lifetime value.
Experience in monetization and B2B sales to advertiser clients.

Responsibilities
Responding to customer inquiries across various channels
Handling, tracking, and documenting customer cases in internal systems
Coordinating with relevant company teams as needed
Meeting defined targets and service-level agreements (SLA)
Combining customer-facing communication with back-office operational tasks
Suitable for students, including part-time positions
Hybrid work model based in Herzliya