Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set? Do you like hands-on mechatronics troubleshooting? If so, then a job as Customer Support Engineer within our Business Line Mature Products & Services team may be right for you!
Job Mission:
The Customer support engineer is responsible for the maintenance, qualification, repair, and installation assistance of the systems at customer site and for the necessary transfer of knowledge to the customer.
Job Description:
Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer, and technical support in isolating and solving problems.
Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
Advise users of appropriate actions to correct malfunctions in a timely manner.
Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
Independently and accurately prepare written technical reports.
Provide appropriate support and assistance to less experienced our personnel as necessary.
Assist installation team of equipment at customers locations, including new equipment, upgrades and system relocations on Multiple platforms.
Requirements: Education:
Bachelor degree in Mechatronics is preferred.
Experience:
Proven interest and/or experience with technical hands-on in professional environment or during education.
Strong customer focus and commitment to Customer Satisfaction.
Experience working according to a strict set of procedures within the provided timelines.
Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads.
Ability to establish and maintain cooperative working relationships with co-workers and customer.
Personal skills:
Solid service, process, project & change management skills
Strong technical background with a drive towards solutions
Problem Analysis skills
Excellent professional communication in English
Pro-active and a strong drive for results
Ability to use a pragmatic approach
Zero defect quality mindset
Flexible and able to work in changing environments (no 9-5 mentality)
Strong influencing skills (able to motivate, drive, steer and convince others at all levels of the organization (influencing without power))
Act under high pressure
Affinity with logistic processes
This position is open to all candidates.
