דרושים » תוכנה » Market Performance Analyst

We are looking for a Chargeback Analyst to join our Fraud and Payments team. In this role, you will become a domain expert in a growing team and a fast-changing environment. As a Chargeback Analyst, you will work with multiple payment providers and systems, analyze and respond to chargeback disputes, collaborate with different teams, and become a subject matter expert in chargeback and dispute handling and management. You will also play a key role in improving processes and driving operational excellence across the organization.
Responsibilities:
Investigate and analyze payment disputes across multiple payment providers
Review and represent chargebacks and retrieval requests
Build and maintain the operational chargeback data center
Collaborate with Fraud, Customer Service, Finance, and other cross-functional teams to provide winning case responses
Work on cross-team and cross-functional projects to improve operational efficiency
Create and optimize chargeback workflows and operational processes
Monitor performance according to card scheme programs and regulations.

We are seeking a highly skilled and motivated Payment Operations Specialist with a strong technical and data-oriented background to join our Payments team. The ideal candidate will bring hands-on experience in payment flows, system behavior, and integrations, with the ability to investigate issues, analyze data, and support daily operations in a fast-paced environment.
Key Responsibilities:
Support daily operations of payment products, ensuring smooth functionality and optimal performance.
Investigate and resolve payment-related issues across gateways, acquirers, and payment methods.
Analyze payment data to identify trends, anomalies, and improvement opportunities (e.g., declines, approval rates).
Collaborate with cross-functional teams (Product, R&D, Finance, NOC) to resolve escalations and improve processes.
Work closely with external partners (PSPs, acquirers and alternative payment providers) to ensure seamless operations and efficient issue resolution.
Support and monitor payment integrations, including API-based flows, ensuring correct implementation and ongoing stability.
Assist in managing payment flows, including authorization, capture, refunds, and 3DS authentication.
Contribute to process improvements and automation initiatives to enhance efficiency.

Risk Analyst - Temporary Position
Key Responsibilities:
Risk Monitoring and Analysis
Conducting analysis based on benchmark reports, Key Risk & Compliance Indicators and, data reports..
Supporting the divisional Risk & Compliance managers to analyze and provide follow-up reporting: Remediation & Monitoring.
Managing standard Risk data structure (e.g., manage risk data mapping, correlation analysis).
Operation of the ERM System (user management, reports, monitoring, etc.)
Reporting package - Collecting data from some business units, performing quality checks, analysing trends, and comparing against previous periods.