Required Regional Service Partner
Responsibilities-
Leading efforts with stakeholders to identify escalations critical path items and dependencies across teams and to reach clarity on priorities and sequencing for solving customer escalations.
Work closely with Product Management, R&D, Sales, Professional Services, and Support teams.
Driving improvements in our ways of working with regards to customer technical health and prevention of future risks.
Prioritize the services group work, according to the existing Risks and escalations in the region.
Collaborating with stakeholders across teams to drive improvements.
Help CSMs and Account management to get the appropriate help from all the services groups.
Monitor and identify exceptions related to customer service (lingering issues, escalations etc)
Defining and reporting on an aggregated view of escalations, risks monitoring, and exceptions.
Look at the overall picture of customer health and prioritize the help within the service team.
Understand and formalize overall customer escalations and risks, and help prioritize support, professional services, and dev.
Requirements: Experience in software development, DevOps, AppSecOps, or related work experience.
Minimum of 3 years experience in coordinating the achievement of objectives across multiple disciplines or locations.
Very strong project management skills, experienced in driving complex large-scale initiatives and KPIs across multiple disciplines and geographies.
Very strong problem solving and influencing skills, proficient at analyzing multiple needs and developing business cases/justification tailored to the right audiences to affect change.
Demonstrated experience in building and maintaining a professional relationship with different stakeholders (external and internal) and various levels of management.
Ability to balance the big picture with meeting the day-to-day needs of the organization.
Excellent analytic, interpersonal, and communication skills to influence and engage colleagues, along with a broad understanding of the businesses they support.
Persistent, determined, and resilient, with a very strong customer service orientation.
המשרה מיועדת לנשים ולגברים כאחד.