לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות

As Director of Global Technical Support, you will lead our global technical support team, focusing on delivering exceptional service related to our products and solutions. Your leadership will ensure high customer satisfaction, efficient resolution of technical issues, and strategic development of support infrastructure leveraging automation and GenAI.You will be expected to be proficient in technical support best practices and bring them to our company.
Location: Tel Aviv, Israel, hybrid role (3 days a week from the office).
Key Responsibilities:
Lead and strategically manage a global technical support team, overseeing day-to-day operations and long-term support strategy.
Develop and implement automated support solutions and integrate advanced GenAI tools to streamline operations and enhance customer interactions.
Serve as a senior escalation point, providing expert guidance on complex technical issues related to our products and solutions.
Collaborate closely with R&D, Product Management, Customer Success, and Sales teams to align technical support operations with product development and customer requirements.
Foster continuous improvement through advanced analytics, KPIs, customer feedback, and innovative support methodologies.
Define and ensure adherence to Service Level Agreements (SLAs), maintaining superior levels of customer satisfaction globally.
Develop and manage internal and external knowledge bases, documentation, and training programs centered around GenAI and automation.
Drive team development through effective coaching, mentoring, and performance management practices.

The Technology Support Specialist is responsible for providing technical support to our clients and assisting internal departments such as Account Management and Sales. This part-time position is ideal for students, offering valuable hands-on experience in technology support and integration.

Key Responsibilities:
Configuring new clients across various internal systems.
Assisting with technical integration efforts for client setups.
Updating and modifying system settings and configurations based on requirements from both internal and external stakeholders.
Providing technical support to internal departments and assist in troubleshooting and resolving technical issues.

we help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies.
The data Center Technician role is ideal for individuals who have a keen interest in IT infrastructure, networking, and hardware maintenance. The data Center Technician will be responsible for supporting daily operations, troubleshooting hardware, software and network issues, and ensuring optimal performance of the data center environment.
Responsibilities:
* Assist with the installation, configuration, and maintenance of servers, network devices, and other data center hardware
* Assist in hardware replacements, upgrades and repairs as required by development teams
* Handle cabling tasks, including running, terminating, and organizing network, fiber and power cables
* Document processes, issues, and resolutions accurately using internal ticketing and documentation systems
* Remotely fix and resolve software issues of data -center servers and other equipment
* Collaborate with other IT and engineering teams to support various projects and initiatives

We seek a passionate Tier-1 Technical Support Engineer to join our rapidly growing Global Support and Services organization.
As a Senior Tier-1 Support Engineer, you will serve as the first point of contact for customers, delivering timely, accurate responses. You will be the interface between our customers, field engineers, and development, providing top-tier technical support to our customers.We seek someone with a proven track record of supporting enterprise customers across Windows, Mac, and Linux environments, who thrive under pressure while managing multiple cases efficiently. In this role, your analytical thinking and resourcefulness will be key in troubleshooting complex issues, optimizing resolution times, and ensuring high customer satisfaction.
What will you do?
Assist customers with product-related questions, technical troubleshooting, and service-related concerns.
Understand the issue and the business/security impact, provide frequent, meaningful, and high-quality responses to customers.
Deliver clear, concise, and friendly communication that reflects a customer-first approach.
Escalate complex or unresolved issues to the appropriate internal teams.
Deflect repeated issues through automation/KB/Self Service.

We are looking for a New Verticals Support Specialist.
What youll do:
Oversee all the operations activity within the New Verticals products on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating issues while following escalation protocols.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Working with internal systems, opening JIRA tickets to R&D production teams, raising flags about wide and urgent issues and manage workers during live shifts.
Managing E2E operational processes for new projects within the New Verticals products
Full-Time position, working in 24/7 shifts, including weekends and holidays.