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We are looking for a Project & Product Manager to join our team and lead end-to-end implementation, configuration, specification, and development projects for retail and ERP systems, with an emphasis on Odoo, for customers across fashion retail, supermarkets, fuel stations, and general retail.

This role combines end-to-end project management, product and business-process specification, day-to-day work with customers and technology teams, and daily use of advanced AI tools, especially Claude, to speed up specification work, document writing, requirements analysis, and even support for development, integrations, and customizations.

Your key responsibilities will include:

Project Management
Manage end-to-end implementation projects at customer sites, from kickoff through Go-Live and post-launch support - work plans, timelines, prioritization, and resources.
Track progress, manage risks, identify blockers early, and drive solutions.
Manage customers, vendors, and development/implementation/support teams; lead status meetings and follow-up on decisions and tasks.
Report ongoing status to management and customers: progress, risks, gaps, and action plans.

Product & Business Process Specification
Lead specification with customers: business needs, current-process mapping, and future-process planning.
Write BRDs, PRDs, user stories, process docs, and functional specs, translating complex requirements into clear, actionable solutions that balance customer needs, system constraints, product, and dev capacity.
Specify loyalty processes (benefits, coupons, point accrual/redemption) and their impact on POS, ERP, promotions, and reporting.
Partner with development/implementation to ensure the built solution matches spec; support testing, UAT, customer validation, and Go-Live prep.

Working with Advanced AI Tools
Use Claude and other AI tools daily to draft documents, break down requirements, build user stories and work plans, and analyze processes.
Use Claude to support development of customer solutions - automations, integrations, reports, workflow and configuration changes.
Write strong prompts, validate outputs professionally, and use AI critically - as an accelerator, not a substitute for judgment.

We are looking for a proactive and detail-oriented Support Specialist to help improve the effectiveness, consistency, and quality of our global support organization.

The role will focus on support process ownership, quality reviews, operational follow-up, and continuous improvement initiatives. Working closely with support managers and team leaders, this position will help ensure that support standards are consistently applied, improvement actions are executed, and customer-facing operations continue to evolve and improve.

You will:
Lead innovative technical solutions in the telecommunications, intelligence, and cyber domains.
Responsible for matrix management of response teams throughout the sales cycles - including R&D, Product & Project management, Marketing, and more
Able to manage Customer-facing activities, including commercial and technical sessions, demonstrations, and presentations.
Involved in and responsible for preparing white papers, Impact assessments, high-level solution descriptions and pricing strategies.
Write comprehensive technical and marketing documents.
You will be the main point of contact (go-to-guy) for the Presale group for all communication with the product and R&D group.
Full responsibility of Technical and Maintenance support with all presale demo systems.
Preparation of POC (proof of concept).