DealHub.AI is building the future of agentic revenue technology. Trusted by leading global businesses, we’re redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance. As a Customer Success Manager , you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform. Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management. You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes. The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
Key Responsibilities
* Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion.
* Lead and execute customer implementations.
* Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs.
* Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI.
* Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage.
* Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention.
* Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them.

We're seeking a Senior Customer Support Specialist - a deep technical expert on the DealHub platform who can independently untangle the hardest, most ambiguous customer issues, including complex CRM integration and configuration edge cases that go beyond standard troubleshooting playbooks.
Key Responsibilities
* Own and resolve the most complex, technically ambiguous, and escalated support cases for DealHub's customers worldwide.
* Provide expert-level application support on DealHub's platform, with deep knowledge of configuration logic, workflow engines, and integration behavior with CRM platforms ( salesforce, HubSpot, Microsoft Dynamics).
* Diagnose issues that span multiple systems (DealHub - CRM - third-party integrations), tracing root cause across API calls, data sync logic, and configuration layers.
* Work on a ticket system and communicate with customers via email, phone, and video calls - handling cases too complex or high-stakes for standard resolution paths.
* Use advanced SQL to investigate data -layer issues, validate hypotheses, and confirm fixes.
* Serve as the internal go-to technical reference for other Support Specialists on difficult product or integration questions.
* Ensure every ticket is fully solved - not just closed - with a clear understanding of why the issue occurred.
* Make the customer feel confident and well taken care of, even in the most technically difficult situations.
מחפשים פה מישהו עם פוטנציאל, ג'וניור חשוב מישהו עם ראש גדול ללמידה, יכולות דילוור טובות סיניור 20-23K