דרושים » מחשבים ורשתות » Application Production Engineer

we are seeking an experienced IVR, Telephony & Network Specialist to manage and maintain IVR, Contact Center, telephony, and enterprise network systems. This is a full-time position located in central Israel. Key Responsibilities: Design, develop, maintain, and optimize complex IVR and Self-Service call flows, including Real-Time data integrations, call-flow analysis, and Customer Experience (CX) optimization. Operate, configure, and maintain Contact Center systems, including queue management, Skill-Based Routing, reporting, and system availability. Manage and maintain SBC servers such as AudioCodes and Oracle, SIP Trunks, and telephony protocols including SIP, RTP, and WebRTC, as well as troubleshoot voice quality issues. Integrate IVR and telephony platforms with CRM and ERP systems using REST APIs and Webhooks, and implement Conversational AI, Voicebots, and STT/TTS technologies. Design, implement, and maintain enterprise switches and routers across data Center and Campus environments, with a focus on Cisco ACI and centralized management through Cisco DNA Center / Catalyst Center. Manage, configure, and maintain Network Access Control (NAC) solutions such as Cisco ISE and Aruba ClearPass, including endpoint security, device identity management, network segmentation, and 802.1X.

We're looking for an experienced IT Engineer to serve as the IT Manager's right hand, taking ownership of day-to-day IT infrastructure, security operations, and R&D tooling support. This role focuses on hands-on technical expertise with operational responsibility, ensuring the reliability, security, and efficiency of our IT environment.
Responsibilities:
Act as the IT Manager's right hand across infrastructure, security, and vendor management
Support R&D tooling (Jira, Confluence, Polarion, FlexLM) and serve as the primary contact for external vendors
Implement and maintain cybersecurity policies, tools, and controls
Support the annual ERP upgrade project and ongoing ERP operations
Contribute to IT ISO/automotive compliance and SOX controls
Design, deploy, and maintain IT infrastructure and systems, including identity (AD/Entra ID), endpoint management, and cloud services
Develop PowerShell/bash automation for recurring administrative and security tasks
Troubleshoot OS, hardware, and software issues across the organization
Analyze system data and produce reports/recommendations
Collaborate with logistics and other group stakeholders on IT needs
Deliver excellent, responsive support to internal users.

We are looking for an experienced End-User Computing Specialist, to assist organizations on their journey to the digital workspace.
Our goal is to help organizations achieve the best user experience in the IT workspace. We strive to embrace the latest EUC technologies and to provide our customers with the best possible solutions for their users' workspace.
As the challenge of IT departments keeping up with their users' requirements is growing, more and more organizations are making their journey to the Digital Workspace. We are here for them to provide the guidance and experience we've gathered through the years in the IT industry.
We've built our team upon values such as quality and reliability and we are searching for someone who shares these values and seeking to be part of a growing and innovative company.
What you will do:
As a specialist, you'll have deep-dive hands-on experience with all matters related to End User Computing technologies. The specialist will lead EUC projects at a variety of organizations while delivering an end to end professional services (planning, installation, configuration, administration, and maintenance). As part of the specialist role, you'll be managing queries and issues escalated from customers.
Responsibilities
Plan and architect EUC solutions from the infrastructure level to the end-user device level
Integrate best practices, evolving technologies, and EUC platforms such as VDI, Terminal, DAAS workspaces, and overall Enterprise Mobility
Create High & Low-level design documents, including procedures documentation
Installation and configuration of EUC solutions as part of the project scope
Build work plans, setting deadlines for various projects, and lead them to execution
Testing new technologies, finding the appropriate use cases with the customer base, and leading POC activities
Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications
Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements
Provide maintenance activities as part of a scheduled maintenance window during business hours and non-business hours if required
Take ownership of patching and upgrade projects for EUC environments in various organizations

we are looking for a System Administrator.
The System Administrator is a one-man-show responsible for the execution of all IT activities, managing internal and customer-facing IT projects, including planning, coordinating and executing, and participating in multi-group projects.
Specific Responsibilities:
Be the key go-to person for IT needs / projects
Execute IT activities per company IT/security policies & workplan
Administer and manage AzureAD (Entra), Office 365, and Exchange Online
Maintain cloud storage privileges & configuration and backup of SharePoint, G-Suite, etc.
Manage endpoints using Intune, JAMF, and additional MDM tools
Provide IT support for end-users such as the company employees globally and external sub-contractors, service providers, and partners, including help-desk services
Manage the IT infrastructure of the IL office, including network infrastructure, working desks, conference meeting rooms, intercom, alarm & security cameras system, IoT equipment, etc.
Manage software/HW purchases & licenses and IT inventory of the company across offices
Work with different IT suppliers to perform infrastructure projects and for support escalation
Be part of the security incident response team
Establish and implement new IT processes

We're hiring a Junior IT Administrator to be a part our DevOps team. This is an entry-level role, no prior work experience required.

If you have a solid technical foundation, the ability to learn quickly in a fast-paced environment, a drive to keep learning, and a desire to gain hands-on experience in IT infrastructure, we'd love to have you on board.

Core Responsibilities
Provide technical support to end users for hardware, software, and network issues
Set up, configure, and maintain computers, printers, and peripherals
Create and manage user accounts and permissions
Assist with monitoring network performance and troubleshooting basic connectivity issues
Support installation, updates, and patching of operating systems and software
Maintain an inventory of IT equipment and assets
Document issues and resolutions in a helpdesk ticketing system
Assist senior IT staff with projects and system upgrades
Follow basic cybersecurity practices (antivirus, backups, access controls)

we are seeking for an IT Infrastructure Project Manager. This role is recruiting an Manage technology infrastructure projects, including systems, servers, Storage, and backup environments, Manage working interfaces with technical teams, including Information Security and Communications, as well as end users, Provide end-to-end management of infrastructure technology upgrade and implementation projects, Prepare technical specification documents and TEST documentation, Work on an ongoing basis with Microsoft technologies, VDI, Azure, Storage systems, and communication/networking technologies. Full-time position, Sunday-Thursday, in the Central Israel region.

CodeValue is looking for a Camunda / BPMN Expert to join a large-scale Enterprise project in the banking and financial services domain. The role focuses on designing and implementing complex business processes and workflows, integrating business processes with Enterprise systems, and supporting critical banking operations. What You'll Do
* Design and implement business processes using Camunda and BPMN.
* Model complex workflows and business processes.
* Work with Human Tasks and process orchestration.
* Design process integrations with Enterprise systems.
* Analyze and optimize existing business processes.
* Collaborate with architects, analysts, developers, and business stakeholders.
* Support implementation and troubleshooting of process solutions. Location: Rishon LeZion Work Model: Hybrid – 1 day per week on-site

Required Infrastructure Operations Specialist
As an Infrastructure Operations Specialist, you will:
Manage and support product infrastructure across operational environments.
Lead implementation processes from research and planning to production.
Dive into detailed operational work and help turn hands-on challenges into scalable, structured processes.
Research new tools, methodologies, vendors and technologies to strengthen the teams capabilities.
Operate in a dynamic environment where priorities may change quickly.

abra's Cloud Division is seeking a System Administrator Microsoft to join our team. We are looking for an experienced System Administrator Microsoft, who will plan and implement solutions in internal Microsoft environments and in the cloud. The role requires expertise in Microsoft systems and the ability to work with end-users. Key Responsibilities:
* Providing advanced technical support for Microsoft systems in the organization.
* Managing and maintaining the client's cloud environment and internal infrastructure.
* Resolving complex issues for end-users and critical systems.
* Ongoing collaboration with internal interfaces at the client's site.