As an IT Specialist at Liquidity, you will have the opportunity to learn and grow as part of a tight-knit team, working closely with the IT Manager as well as other teams. You will provide ongoing IT support services to our global team while working on projects to improve our network and end-user productivity.
Responsibilities:
Work closely with Liquidity leadership and others in maximizing the operational effectiveness of the end-user experience
Configure, install, and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals
Follow and build standard IT procedures, log all IT interactions
Create and maintain SLAs, technical documentation, and end-user training & knowledge base
Provide IT support to all Liquidity employees, worldwide
Liaise with vendors and team members for problem resolution
Maintain hardware and software inventory, manage IT procurement
Conference room troubleshooting and maintenance
Support IT projects, deploy new IT systems and services, and define, design, and implement technology solutions
Requirements: 5+ years experience of IT support
At least 4 years of experience with User Management Cloud tools: Azure, Intune, Google Workspace and Apple business manager.
At least 4 years of experience with resolving users' tickets in a dedicated ticketing system
Motivation to grow, learn, and think outside the box
Fluent spoken English
Problem-solving skills in a complex technical environment
Service- and people-oriented
Open-minded and team player
Able to work in a dynamic work environment and under pressure
Experience as an IT Specialist at a global level - an advantage
This position is open to all candidates.
