דרושים » מערכות מידע » CRM Dynamics system Analyst

abra SAP Department is seeking for an SAP CRM Consultant. We are looking for a skilled SAP CRM Functional Consultant with strong business understanding and hands-on implementation capabilities to join the Digital & CRM domain in a leading retail and energy organization. The role focuses on implementing, configuring, and supporting SAP CRM On-Premise solutions while working in a complex, enterprise-scale environment that impacts large-scale customer experience and digital journeys. This role requires strong functional SAP CRM expertise, proven ability to lead end-to-end processes, and the capability to translate business needs into system solutions, specifications, and actionable deliverables across multiple stakeholders. A full-time position, based in the Sharon area, Israel. Key Responsibilities:
* Implement and maintain SAP CRM On-Premise solutions in alignment with business requirements
* Analyze and define end-to-end business processes across customer service, sales, and digital CRM journeys
* Lead projects and tasks from requirements gathering through design, implementation, and production rollout
* Write functional specifications and work closely with development, integration, QA, BI, and infrastructure teams
* Provide ongoing production support, troubleshooting, and resolution of system issues
* Work with multiple internal stakeholders and external system interfaces
* Support and guide users while ensuring system stability and continuous improvement
* Drive process optimization and business efficiency initiatives across CRM domains

abra Technologies delivers end-to-end technology solutions across software, cloud, data, cybersecurity, and digital transformation. With over 1,000 experts and strategic partnerships with leading global providers such as Microsoft, SAP, AWS and Salesforce, we support organizations across fintech, defense, healthcare, automotive, and e-commerce. We bridge technology and business goals by delivering scalable, tailored solutions that drive innovation and measurable impact. Our DNA combines people, processes, and technology to create real value for our clients. Want to grow your skills and career? Join us! abra is seeking a CRM Project Manager for Salesforce-related projects. We are looking for a skilled CRM Project Manager to lead CRM projects and business initiatives end-to-end, from business requirement gathering and functional specification writing to implementation, development follow-up, and go-live. This role requires strong ownership, independence, business understanding, and the ability to drive tasks forward until completion. A full-time position based in the Southern / Shfela area, Israel. Key Responsibilities: • Lead CRM projects and tasks from initial business need to production • Gather and analyze business requirements • Write business requirements and functional specifications • Work closely with business stakeholders, implementation teams, developers, and other technical teams • Manage timelines, scope, priorities, risks, and delivery quality • Ensure full ownership and follow-up until successful go-live

The role involves developing advanced CRM solutions for enterprise clients, participating in complex implementation projects, and delivering scalable, high-quality systems aligned with business needs. Responsibilities
* Design and develop custom solutions on Microsoft Dynamics 365 / CRM
* Develop PCF Controls and client-side components using JavaScript / TypeScript
* Implement plugins and custom workflows using C # /.NET
* Build and maintain integrations with external systems using Web API / REST / OData
* Work within Managed Solutions environments
* Take part in large-scale, complex CRM implementation projects
* Collaborate with cross-functional teams to translate business needs into technical solutions
* Utilize Azure services such as Functions, Logic Apps, and Service Bus
* Manage code and deployments using Azure DevOps and Git

We are looking for an Experienced CRM Dynamics Analyst Responsibilities:
* Analysis of complex systems and preparation of functional and technical specification documents.
* Management of complex requirements analysis processes with company clients, including understanding customer needs and leading business processes.
* Collaboration with software vendors and internal and external organizational interfaces.

abra SAP department is seeking an SAP Finance Project Manager. We are looking for a skilled SAP Finance Project Manager to lead ERP-based finance solutions end-to-end — from understanding business needs to delivering and improving systems in production. This role sits at the intersection of Finance and IT and requires strong SAP finance knowledge, ERP systems understanding, and proven project and stakeholder management experience. A full-time, hybrid position, based in the Central District of Israel. ?Key Responsibilities:
* Lead end-to-end SAP finance projects, including planning, delivery, testing (UAT), and go-live
* Gather, analyze, and define business and functional requirements and perform systems and business process analysis
* Prepare and maintain functional and technical specification documents
* Define and document ERP integrations and technical interfaces while collaborating with ERP, BI, Data, and Integration teams
* Drive automation initiatives and improve SAP-based financial processes
* Manage external vendors and internal stakeholders throughout project execution
* Ensure compliance with information security, documentation, and change control standards

our company is seeking a Business Systems Analyst. We are looking for a skilled Business Systems Analyst to support business and technology initiatives, analyze business requirements, and drive system -related processes across multiple platforms and organizational units. This role requires strong analytical skills, deep understanding of business processes, excellent stakeholder management abilities, and experience working in complex system environments. A full-time, hybrid position based in the Sharon area, Israel. Key Responsibilities
* Support end-to-end system implementation and go-live activities.
* Gather, analyze, and translate business requirements into clear functional specifications.
* Work closely with business users and cross-functional teams to identify needs and recommend effective solutions.
* Coordinate and manage processes across multiple systems, including CRM, ERP, portals, and additional business applications.
* Provide ongoing post-implementation support and troubleshoot system -related issues.
* Monitor system performance and identify opportunities for process and system improvements.
* Facilitate communication between business stakeholders and technical teams to ensure successful solution delivery.
* Contribute to continuous enhancement of business processes and system capabilities.

Our SAP Department is seeking for an SAP ERP Project Manager. We are looking for a skilled SAP ERP Project Manager to lead large-scale SAP implementation and transformation projects, overseeing all project phases from business requirements gathering through deployment and ongoing support. This role requires extensive experience in SAP implementations, SAP S/4HANA environments, ERP project management, stakeholder management, and leading complex enterprise-wide projects. A full-time, hybrid position, based in Central Israel.
Key Responsibilities:
* Analyze existing business processes, systems, and requirements, and define future-state SAP solutions.
* Lead end-to-end SAP projects, including planning, design, implementation, testing, deployment, and support.
* Define project scope, implementation approach, timelines, resources, budgets, and deliverables.
* Coordinate and lead business users, IT teams, vendors, consultants, and stakeholders throughout the project lifecycle.
* Identify risks, issues, and optimization opportunities, and recommend effective solutions.
* Monitor project progress, prepare status reports, and ensure delivery against scope, schedule, budget, and quality objectives.
* Prepare technical specifications, project documentation, and procurement-related materials.
* Present project status and recommendations to management and steering committees.

abra Technologies delivers end-to-end technology solutions across software, cloud, data, cybersecurity, and digital transformation. With over 1,000 experts and strategic partnerships with leading global providers such as Microsoft, SAP, AWS and Salesforce, we support organizations across fintech, defense, healthcare, automotive, and e-commerce. Want to grow your skills and career? Join us! abra is seeking a salesforce System Analyst. We are looking for a skilled System Analyst to join a Salesforce team and lead business and technical analysis processes in a dynamic, technology-driven environment. This role requires strong experience in system analysis, CRM processes, requirements gathering, writing specifications and user stories, and working with multiple stakeholders and interfaces. Key Responsibilities: • Write functional specifications and user stories • Analyze business and technical processes • Translate business requirements into effective system solutions • Lead design processes from requirements gathering through delivery • Work closely with development teams, Salesforce implementers, product managers, project managers, and QA teams

Customer Service
An Israeli CRM and Business Tech company undergoing a rapid transition to an AI-first approach across its products, services, and internal processes.
We are looking for a hands-on professional who will take ownership of customer-facing AI solutions, become a central point of contact for key customers, and work closely with our product and AI development efforts.
This is a cross-functional role with real impact on how the company operates and grows over the coming years.
Responsibilities:
Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role
Analyze complex business needs and translate them into CRM and AI-based solutions
Define and design AI agents, automated processes, and advanced workflows
Lead and support solution implementation with customers, including hands-on involvement when needed
Work closely with development and implementation teams
Identify problems, propose solutions, and take full ownership from definition through execution
Continuously improve internal workflows and delivery processes using AI
What we offer:
A key role with real influence on the companys direction
Direct collaboration with the CEO and a high-quality core team
An opportunity to help shape the next generation of CRM and AI-driven solutions
A flexible, non-hierarchical work environment that values initiative and impact.

We are looking for a Salesforce Business Analyst to join the CRM (Salesforce) team, which is responsible for supporting global users and is in charge of global business processes.
The Salesforce Business Analyst will support global stakeholders and users and create project plans, track progress and create training materials.
You should apply if you are a team player who can drive complex projects to completion - we offer a great working environment in a successful company and development opportunities going forward.
The Salesforce Business Analyst will report to CRM Manager.
Your key responsibilities will include:
Establish working processes to ensure timely and high-quality delivery.
Design and implement solutions on the Salesforce platform.
Manage and lead projects in Salesforce ecosystem.
Design and implement new business requirements to improve business processes.
Support users on the day-to-day tasks, including data fixes and troubleshooting.
Manage Salesforce releases, understand Whats coming (and when), present the new features to the relevant users & training.