At our company, our dedicated team of cloud experts is committed to providing solution-driven technology to streamline business efficiency.
We leverage our experience as a Google Cloud Premier Partner to offer 360 support for businesses of any scale.
By providing clients with top-tier resources, architecture, and expertise, our team seeks to build meaningful partnerships that ensure client success and growth.
Were looking for a talented technical support lead - dedicated and service-oriented individual to join our team.
Help us continue our rapid growth, and maintain streamlined Cloud-Based Solutions for our customers.
As a part of our team, youll work closely with DevOps and R&D team leaders.
Youll lead the management of all customer-related technical support matters and consulting, including managing tickets.
Responsibilities:
Managing the divisions support team, building and mentoring the team members while driving their professional development.
Lead members of the Technical Support team, including day-to-day management and professional development.
Be the main expert and focal point of our cloud technologies and platforms
Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders
Prioritize and manage multiple issues from customers on our products and platform, simultaneously
Communicate with customers and internal stakeholders and ensure that they are well informed of the progress and plan.
Requirements: 2+ years of experience in Technical Support or similar function
Being a committed team player that can help lead others through challenging customer issues
3 years of hands-on Linux administration experience.
3 years of hands-on Windows administration experience.
Strong understanding of networking concepts.
Strong Knowledge of Bash scripting or Python.
An extensive experience with B2B support.
Excellent English writing and communication skills with attention to detail
Experience with the following:
Apache\Nginx\IIS configuration
Strong understanding of SQL concepts.
Jenkins\Chef configuration.
Nice to have:
MySQL\Postgres deployment and advanced configuration.
MSSQL deployment and management.
Public Cloud: AWS/GCP/Azure- Advantage.
This position is open to all candidates.