At our company, our dedicated team of cloud experts is committed to providing solution-driven technology to streamline business efficiency.
We leverage our experience as a Google Cloud Premier Partner to offer 360 support for businesses of any scale.
By providing clients with top-tier resources, architecture, and expertise, our team seeks to build meaningful partnerships that ensure client success and growth.
Were looking for a talented technical support lead - dedicated and service-oriented individual to join our team.
Help us continue our rapid growth, and maintain streamlined Cloud-Based Solutions for our customers.
As a part of our team, youll work closely with DevOps and R&D team leaders.
Youll lead the management of all customer-related technical support matters and consulting, including managing tickets.
Responsibilities:
Managing the divisions support team, building and mentoring the team members while driving their professional development.
Lead members of the Technical Support team, including day-to-day management and professional development.
Be the main expert and focal point of our cloud technologies and platforms
Researching issues and identifying potential solutions while providing prompt and accurate feedback to customers and internal stakeholders
Prioritize and manage multiple issues from customers on our products and platform, simultaneously
Communicate with customers and internal stakeholders and ensure that they are well informed of the progress and plan.

we are a top-tier cloud solutions provider specializing in Cloud Solutions, serving clients across technology, healthcare, finance, and gaming. As a Google Cloud Partner of the Year in 2023, we are recognized for our expertise in cloud migration, DevOps, Kubernetes, security, and performance optimization. Our dedicated team and 24/7 Network Operations Center (NOC) ensure continuous support and high performance for our clients cloud environments.
Position Summary:
The Cloud Support Engineer will oversee, troubleshoot, and optimize cloud infrastructure for our companys clients. This position requires deep knowledge of cloud operations, security, and performance optimization, along with a commitment to delivering outstanding support. The engineer will work directly with clients to ensure operational reliability, respond to incidents, and support secure migrations and optimizations.
Responsibilities:
Support & Troubleshooting:
Provide 24/7 monitoring of cloud infrastructure using our companys NOC, proactively identifying and resolving issues to maintain high availability and system reliability.
Client Collaboration:
Act as the main point of contact for cloud-related inquiries, providing real-time troubleshooting support and practical guidance.
Security & Compliance:
Implement and monitor security protocols, including firewalls, access controls, and encryption, to protect client environments from vulnerabilities.
Conduct security assessments, manage access controls, and ensure that client environments meet industry standards and compliance requirements.
Documentation & Reporting:
Maintain comprehensive documentation of troubleshooting steps, configurations, and best practices.

We are looking for an IT Technician for a diverse, dynamic, and hands-on role in a multi-user and multi-site work environment. Responsibilities:
*  Technical Support for employees and handling IT issues
* Installation, maintenance, and troubleshooting of computers, endpoint devices, and peripheral equipment
* Hands-on field work across company sites
* User and permissions management in organizational systems
* IT procurement management and working with vendors
* IT inventory management
* Support for Microsoft 365 and Windows systems
* Basic troubleshooting of network and communication issues

we are looking for a Computing Network & System Architecture Group Leader.
In this role, you will be responsible for several teams of architects, engineers and software developers, all working together to conduct state-of-the-art R&D in system and network architecture.
As the group lead, you will guide and mentor the individual team leads, and also conduct hands-on work leading architecture, technology innovation and technical planning and of high-performance computing cluster network, which oriented at AI, HPC, and big data.