Required Senior IT Helpdesk Technician
Job Overview:
As an IT Helpdesk Technician, youll play a pivotal role in ensuring that our IT infrastructure remains robust, accessible, and secure for all internal and remote employees. This position demands high expertise in troubleshooting various hardware, software, network, and SaaS application issues. Your ability to resolve technical problems quickly and effectively will directly support our companys mission of operational excellence and security.
Key Responsibilities:
Manage, prioritize, and resolve incoming IT support requests through the ticketing system, maintaining clear and effective communication with end-users.
Diagnose and resolve complex issues related to hardware, software, networks, and SaaS applications with precision and efficiency.
Provide high-quality technical support to diverse internal and remote employees, ensuring swift and professional issue resolution.
Identify recurring issues and work proactively to prevent future occurrences, enhancing system reliability.
Maintain accurate records of troubleshooting and resolution processes. Create and update documentation to support knowledge transfer within the IT team.

We are looking for a hands-on Field Installation engineer to join our team and play a key role in deploying, maintaining, troubleshooting, and validating our advanced railway vision systems in Israel and abroad.
This is a unique position that combines field engineering, system integration, troubleshooting, and support for R&D validation activities. You will work closely with multidisciplinary teams, including Mechanical, Electrical, Software, and R&D Engineers, ensuring our systems perform reliably in real-world railway environments.
Important to Know: This is a hands-on field Installation engineering role, primarily based in railway environments across Israel and at customer sites worldwide. The role requires comfort with outdoor work, heights, and active railway environments, as well as a hands-on approach to solving technical problems on site.
Responsibilities:
Install, integrate, and commission our systems at customer sites.
Perform preventive and corrective maintenance on deployed systems.
Diagnose and resolve hardware, software, electrical, and communication issues in the field.
Execute field validation and testing activities for the R&D team.
Collect logs, analyze system behavior, and provide detailed feedback to engineering teams.
Work independently in the field while collaborating closely with internal technical teams.
Support customer demonstrations, pilots, and acceptance tests.
Prepare technical reports and document field activities.
Travel domestically and internationally to support installations, testing, and customer projects.