דרושים » מכירות » ?Customer Support Specialist

About the opportunity
Were looking for an Account Manager to join our high-performing business team In Israel. This role is perfect for someone with a few years of experience in digital media and/or advertising whos ready to take ownership of client relationships and grow within a fast-paced, international environment.
Youll manage a portfolio of independent agencies and brand partners, ensuring strong campaign performance, client satisfaction, and identifying opportunities for account growth.
This role requires both solid understanding of digital campaign execution as well as relationship management and commercial growth skills
What will you do?
Client Partnership & Strategic Consulting: Act as the main point of contact for a portfolio of agency and direct clients, serving as a trusted consultant by sharing industry trends and best practices to ensure smooth collaboration, ongoing satisfaction, and strong long-term relationships.
Campaign Management: Oversee campaign setup, delivery, and optimisation in close partnership with internal teams, providing actionable insights to improve results.
Account Growth: Support upsell and cross-sell opportunities by aligning Teads solutions with client goals and identifying new areas for partnership.
Collaboration: Work shoulder to shoulder with Sales, Ad Operations, Product and BI teams to deliver seamless, high-quality client experiences.
What Success Looks Like
Growth in revenue from existing accounts.
Strong and trusted client relationships.
Consistent campaign performance and client satisfaction.
Positive collaboration and contribution within the local team.

We are looking for a Customer Retention Account Manager to join our team. The working model is hybrid, Monday through Friday.
As a Customer Retention Account Manager you will...
Responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers
Manage cadence for effective renewal forecasts and projections
Drive the renewals process in collaboration with the Strategic Sales team to preserve and improve customer contracts and relationships
In collaboration with Customer Success, Finance, Legal, Deal Desk, Procurement and Sales teams, own, drive and manage the renewal process, including renewal quotes and renewal opportunities to ensure renewals are processed accurately and on-time
Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Accountable for maintaining accurate customer renewal records including licenses, software expiration dates and customer contact information
Communicate effectively with customers and internal stakeholders to provide updates, resolve issues, and gather feedback
Identify accounts at risk and work to develop and execute mitigation plans

We are seeking an experienced, high-performing Overlay Sales Director with an expertise in data and analytics sales, ideally within the e-commerce/retail/Web analytics verticals, to drive the growth across EMEA & APAC.
This IC role involves independently leading E2E sales while also collaborating closely with our regional sales teams- bringing your product and domain expertise to support and accelerate deal closures.
This is a hands-on role focused on expanding our presence and our impact in these key verticals.
Responsibilities
Take ownership of both overlay and full-cycle sales processes for us
Partner with our sales and solutions experts around the globe, as well as directly interact with clients as needed
Be the solution expert when engaging retailers, brands, travel leaders, AI companies and other relevant buyers
Meet and exceed sales targets.
Develop a deep understanding of your customers and prospects - their business, use cases, needs, objectives, projects, and budgets.
Develop your pipe, from lead generation to partnering with our sales and solutions teams to closing deals
Collaborate cross-functionally to successfully and promptly deliver on customer requirements.
Work with Marketing to optimize strategy for customer acquisition.
Represent the company at industry events and conferences.

This position is part of the Sales organization and is focused on leading the Sales and Business Development efforts for Europe market across business lines.

As Sales Director for prime countries / accounts in Europe, you will have to master the art of conducting business and sales processes, from pursuit of new business to existing customer relationship management and increasing the sales and funnel
Engage large Tier 1 organization and end customers to select Orbit vendor of choice
You will serve as the primary point of contact for your accounts. You will contact and manage accounts using enterprise class sales skills with solution team support to evaluate opportunities and provide technical product information, presentations, proposals and quotations.
You will have to demonstrate business creativity, ability to identify, qualify and capture opportunities, as well involvement (and sometimes leading) in creating growth
Ability to conduct market research evaluate and capture leads, increasing the company sales.