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We are looking for a Technical Support representative to provide Technical Support to the companys customers through phone and digital channels (chat / email / ticketing system ).

Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs


Responsibilities:

Provide phone and digital support to company customers
Diagnose and resolve technical issues at various levels
Guide and train users on systems and services
Document support requests in CRM / helpdesk systems
Collaborate with internal teams to resolve complex issues
Comply with service procedures, quality standards, and response times