we are looking for a Help Desk Team Leader.
As the IT Support Team Leader, you will lead a small team of IT support professionals while remaining fully hands-on.
You will take ownership of global end-user support, set priorities, and drive a strong customer service approach. This role requires strong technical expertise and active hands-on involvement.
What you'll do:
Team Leadership & Development - Lead, mentor, and grow a high performing IT support team with a strong focus on service quality and user experience
Global IT Support - Deliver consistent, high quality IT support for employees worldwide, including remote users
Hardware, Software & Vendor Management - Manage IT assets, licensing, procurement, and vendor relationships
Knowledge Management & Training - Build and maintain documentation, training materials, and self-service tools
Automation & Service Optimization - Drive automation and process improvements to increase efficiency and reduce manual effort
Cross‑Functional Collaboration - Partner with infrastructure, security, and IS teams to align support with organizational goals
KPIs, SLAs & Insights - Monitor service performance using KPIs and SLAs to continuously improve delivery
Tech Lead - Serve as a hands‑on technical leader, promoting modern tools and best practices across the team
Requirements: Ability to work 5 days from the office - Rosh Ha'ain - Must
8+ years of hands-on experience in IT, including at least 3 years leading an IT support team
Deep technical knowledge with Windows environment: Active Directory, GPO, DHCP & Microsoft online services: EntraID, Intune, SharePoint, Exchange, Teams
Great personal and communication skills, strong service-oriented mindset
Experience troubleshooting Laptops, Desktops, Printers & Multimedia equipment issues
Managing ITSM and ticketing systems
Strong background in Linux, PKI, networking fundamentals, RMM tools and PowerShell scripting - a significant advantage
Ability to remain hands‑on while leading the team and effectively managing priorities
English proficiency
This position is open to all candidates.