דרושים » מחשבים ורשתות » IT Helpdesk Engineer

We are seeking IT administrator to join the IT group, reporting to the Head of IT. We are looking for a team player, independent and responsible person, quick learner, adapting to changes.

Responsibilities include:
Be part of our Global IT team for all companys worldwide employees.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Maintain, upgrade, and troubleshoot physical and virtual PCs / Laptops,
Install, modify, and repair computer hardware and software for all the company worldwide employees.
Prepare and install new employees computers (Mac & Windows).

You will:
Deliver innovative solutions (cloud platforms) Azure AD, Office 365, Intune, and related technologies.
Support on / off-boarding process.
Support Papaya employees (global and local).
Monitor network performance and troubleshoot problem areas as needed.
Work with various teams - such as security, R&D, DevOps, and more.
Support and execute IT projects and new technologies.

We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.
What makes this role unique:
Immediate impact - Your solutions are deployed in hours, not quarters. You'll see results directly from your daily work.
Technical breadth - Become a true generalist. You'll debug across systems, gaining expertise in areas most engineers never touch.
Autonomy - Take ownership of the problem from discovery to resolution. You decide the approach and drive it through to completion.
Direct customer interaction - Work closely with customers and see the tangible impact of solving their critical problems.
Continuous learning - Every escalation is different. You'll continually expand your technical knowledge and problem-solving skills.
Responsibilities:
Investigate and resolve complex technical issues across our entire product suite
Write Python scripts, SQL queries, and debug tools to diagnose and fix issues
Analyze application logs, database performance, and system behavior to identify root causes
Implement fixes and patches that are deployed directly to customer environments
Serve as a technical expert for resolved customer issues - you are the final line of defense
Collaborate with development teams to identify product improvements based on real-world issues
Create documentation and diagnostic tools that enable support teams to independently resolve similar issues
Clearly communicate technical findings to both technical and non-technical stakeholders.

we are now searching for a Technical Support Engineer to join our Customer Support team. The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily.
He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap.
As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects.
We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to quick growth.
What You Will Be Doing:
Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement.
Proactively enhance technical knowledge and proficiency in products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.

We are looking for an experienced IT Manager with 10+ years of expertise, strong customer service orientation, and a broad understanding of IT domains. The ideal candidate will have deep knowledge of cloud services and automation.
Responsibilities
Lead and manage a team of 4 professionals.
Build, maintain, and operate on-prem and cloud infrastructure supporting internal labs and engineering/product needs.
Design and manage environments simulating customer setups using diverse technologies:
Thousands of VMware-based virtual machines (primarily Windows, some Linux).
Storage systems such as NetApp, EMC, and others.
VRA environments.
Tanzu Kubernetes Grid (TKG) infrastructure.
Additional technologies as required.
Co-manage cloud-based infrastructure (AWS, GCP, Azure) for development purposes, including POCs and environment simulations.
Monitor budgets and expenses.
Support development and product teams.
Manage licenses.
Administer M365 tenants for lab purposes.
Develop automation scripts using PowerShell or other scripting languages.
Collaborate with multiple internal teams - development, support, and product management - to address ongoing needs.

We are looking for a talented IT Expert to join our Storage & Virtualization team. In this role, you will serve as a subject matter expert responsible for building, maintaining, and managing Finals virtual infrastructure and enterprise storage platforms. You will play a key role in ensuring high availability, performance, and reliability across a technically diverse and demanding environment.
Responsibilities:
Design, deploy, and operate virtualization solutions that provide high availability, scalability, and performance across a complex on-premises infrastructure.
Design, deploy, operate, and maintain enterprise storage systems, including NetApp ONTAP, VAST Data, and IBM storage platforms.
Integrate and optimize storage solutions within virtualized environments.
Identify and evaluate new technologies relevant to storage and virtualization.
Automate IT processes to improve reliability, efficiency, and scalability of Finals infrastructure.
Collaborate with other IT domains to ensure seamless operation of core services.

As a Technical Support Engineer, you will:
Provide our clients support and technical solutions, both remotely and at the client sites abroad
Track open support tickets and ensure they are handled until resolution
Analyze and resolve operational and technical issues raised by the client
Perform production system and infrastructure upgrades.