דרושים » תוכנה » Junior Technical Support Engineer (fresh graduate)

We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.
What makes this role unique:
Immediate impact - Your solutions are deployed in hours, not quarters. You'll see results directly from your daily work.
Technical breadth - Become a true generalist. You'll debug across systems, gaining expertise in areas most engineers never touch.
Autonomy - Take ownership of the problem from discovery to resolution. You decide the approach and drive it through to completion.
Direct customer interaction - Work closely with customers and see the tangible impact of solving their critical problems.
Continuous learning - Every escalation is different. You'll continually expand your technical knowledge and problem-solving skills.
Responsibilities:
Investigate and resolve complex technical issues across our entire product suite
Write Python scripts, SQL queries, and debug tools to diagnose and fix issues
Analyze application logs, database performance, and system behavior to identify root causes
Implement fixes and patches that are deployed directly to customer environments
Serve as a technical expert for resolved customer issues - you are the final line of defense
Collaborate with development teams to identify product improvements based on real-world issues
Create documentation and diagnostic tools that enable support teams to independently resolve similar issues
Clearly communicate technical findings to both technical and non-technical stakeholders.

We are seeking IT administrator to join the IT group, reporting to the Head of IT. We are looking for a team player, independent and responsible person, quick learner, adapting to changes.

Responsibilities include:
Be part of our Global IT team for all companys worldwide employees.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Maintain, upgrade, and troubleshoot physical and virtual PCs / Laptops,
Install, modify, and repair computer hardware and software for all the company worldwide employees.
Prepare and install new employees computers (Mac & Windows).

You will:
Deliver innovative solutions (cloud platforms) Azure AD, Office 365, Intune, and related technologies.
Support on / off-boarding process.
Support Papaya employees (global and local).
Monitor network performance and troubleshoot problem areas as needed.
Work with various teams - such as security, R&D, DevOps, and more.
Support and execute IT projects and new technologies.

We are looking for a passionate software engineer to join our validation software development team. You'll have the unique opportunity to build the validation infrastructure and frameworks that kernel engineers rely on, while also validating kernel features that support our silicon and product roadmap - including memory management, concurrency, scheduling, power transitions, kernel/user boundaries, CPU tracing, and more. You'll be given the ownership and agency to influence the future direction of our products.

Successful candidates will join a multifaceted team responsible for building validation infrastructure and qualifying the latest kernel technologies on all our products, from watches to laptops, including unreleased prototypes. Our team collaborates with software development and validation teams around the world and is involved throughout the development lifecycle, from initial design until we ship to the customer.

Responsibilities:
- Designing, building, and maintaining scalable validation infrastructure, test frameworks, and CI/CD pipelines that enable kernel engineers to efficiently qualify their work across a wide array of Apple devices.
- Developing tooling and automation that improves test reliability, execution speed, and coverage reporting.
- Defining validation strategies, test plans, and testing methodologies for kernel technologies.
- Planning and developing automated test suites to validate new and existing kernel features.
- Independently managing efforts across cross-functional teams and communicating quality status to stakeholders.

As a Technical Support Engineer, you will:
Provide our clients support and technical solutions, both remotely and at the client sites abroad
Track open support tickets and ensure they are handled until resolution
Analyze and resolve operational and technical issues raised by the client
Perform production system and infrastructure upgrades.

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for an experienced Software Team Leader to lead the development of modern, cutting-edge orchestration software that controls "Distributed Energy Devices" and optimizes electric grid performance at a continental scale. In this role, you will lead a global team of talented engineers, building high-performing, scalable, enterprise-grade applications. You will operate in a fast-paced environment, balancing hands-on technical leadership with people management, ensuring we deliver complex, efficient solutions that define the future of energy. What You Will Do Global Team Leadership: Lead, mentor, and grow a diverse team of developers located across multiple global locations. Foster a culture of collaboration, technical excellence, and ownership. Architecture & Design: Lead the design of mission-critical systems with a strong focus on API best practices and modular architecture to ensure scalability and maintainability. AI-Driven Development: Champion the integration of AI and LLM tools into the development lifecycle. Drive the adoption of AI for code generation and optimization to boost team velocity and code quality. Delivery & Roadmap: Manage team tasks and sprint lifecycles. Collaborate closely with Product Management to define and execute the project roadmap. Hands-On Contribution: actively participate in all phases of the development lifecycle, including high-level design, code reviews, and hands-on coding when necessary to resolve complex bottlenecks.

Country:
Israel

City:
Herzliya

You will:
Design and execute research projects using advanced methodologies and tools to generate actionable insights that improve decision-making.
Analyze data and apply critical thinking to identify innovation opportunities and optimize research processes.
Prepare scientific reports and presentations to effectively communicate findings and recommendations to stakeholders.
Collaborate across teams and consult with experts, demonstrating adaptability, receptiveness to feedback.