לוח משרות דרושים מהנדס תמיכה ושירות, לחיפוש זה נמצאו 40 משרות, מתוכן 10 בלוח החם חינם!

Required Technical Support Engineer, Level 2.
Respond to escalated technical issues surrounding the Zerto platform, primarily by web portal, telephone and e-mail.
Interfaces directly with customers at different stages of problem resolution process including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution
Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting.
Work directly with other technical support staff, quality assurance, development, and the Account Team to resolve problems.
Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
Thoroughly documents all issues, develops and reviews content for knowledge base.

Looking for Managed Services Engineer.
Come be on the front line with us and be the defenders of data breaches! We need you to help protect our customers, and the free world wow, sounds like we should provide capes for this role note to self on that.
We need you to block and tackle, monitor the global web traffic, and be on the lookout for malicious activity cyber security is hard work! See where the cape would help really need to get a PO started for that!
This is a great move for you, if you want to throw a lot of skills and experience into a blender and do something a little different every day operations, post-sales (cannot be afraid of customers, if you are, move it along).

Required Support Engineer.
Must Be:
Team player and positive personality person.
Enthusiastic about problem solving.
Eager to learn new technologies.
Able to tackle unexpected challenges.
Self-learner, Autodidact.

The TechOps Specialist is responsible for the smooth functioning of the payment infrastructure and operational environments that support Fibonatixs payment applications. This is done by providing Tier 2 support to various internal functions as well as acting as a liaison with our partners for Tier 4 related issues.
A TechOps Specialist is a full-time position reporting to the CTO.
Main Responsibilities:
Configuring new clients on various internal systems.
Assisting in technical integration efforts from potential and existing clients.
Changing settings and configurations according to various needs and requirements from both internal and external parties.
Providing support for internal departments (and sometimes also external parties) and helping to debug integration issues.
Providing relevant training for other employees.
Contributing to the team with development ideas and suggestions regarding implementation of our internal systems.

as a professional services engineer, you are responsible to plan and execute product deployments and partner integrations by leading efforts both internally and externally, with an emphasis on maximizing customers gained value and overall trust and satisfaction with zebra solutions. to collect, convey and follow up on customers feedback in order to constantly improve zebras offering. to provide quick and helpful support for customers. 
you will identify and set product strategy, oversee the product management process day-to-day, understand complex clinical software and its applicability to markets, and you will inspire teams to execute towards vision and goals. 
you will work closely with engineering & business teams and manage cross functional and global teams. 
you will serve as the internal and external evangelist for your product. 
responsibilities:own customers deployment and integration projects end-to-end. 
translating business needs and timelines into clear defined action items. 
represent zebra as the primary point of contact for different functions inside the customers organizations. 
design and execute technical plans to remotely deploy zebras products. 
work closely with radiologists, it personal and bd managers to achieve collective goals under a clearly defined timeline. 
collaborate with product owners to transfer knowledge and customers requirements across the company. 
provide tactical directions for ongoing development efforts. 
troubleshoot customer issues, providing quick and practical solutions. troubleshoot zebras products and find applicable workarounds. 
strong familiarity with zebras analytics platform and algorithms. 
provide pre-sales and post-sales technical assistance. 
tier 1 support.

Required SUPPORT ENGINEER.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Communicate with customers through a series of actions, either via phone, email or chat, until issues are solved.
Provide prompt and accurate solutions to customers.
Prioritize and manage several open issues simultaneously.
Ensure all issues are properly logged.
Follow up with clients to ensure their systems are fully functional after troubleshooting.
Work with all internal teams, including sales, engineering and product management.
Contribute to the team effort by working on team tasks as needed.
Act as the primary liaison between the company and your customers
Track and manage your work record.
Serve as key technical person for customers and partners, maintain knowledge base and knowledge sharing.

We are looking for a Tier-3 Support Engineer to join our Support team. The position requires acting as the technical focal point for customers, investigating and analyzing complex customer scenarios and providing innovative solutions for their needs.
In this position you will:
Have overall responsibility for solving Tier-3 Cases under defined SLAs
Perform ongoing support, maintenance, and complex system upgrades
Integrate and collaborate with the R&D team in the production environment
Monitor the production systems, identifying malfunctions & providing proactive support.
Work closely with the companys Sales team and directly with global clients

Required Customer Support Product Leader.
Manage the service product life cycle from development through beta to release (inbound and outbound), e.g. product development, marketing, Eng. Supply chain, field Eng. and customers Manage and monitor the performance of the product and service metrics with emphasis on TCE (Total customer experience), e.g. NPI readiness, state of the product, technical support etc. Managing and on-site delivery [as needed] of field escalations and solving highly complicated technical problems Installing new systems and applications Training local service and support teams worldwide.

t3 professional services support / deployment engineer.skills, knowledge, talents, experience 
must have at least 3 years experience working as customer support engineer or deployment engineer. 
must have experience ms windows server os 2008 r2, 2012 r2, 2016 and ms windows 7, 8, 10 (troubleshooting and optimization). 
must have experience with dbs and t-sql scripting: queries, functions, stored procedures, db maintenance (ms sql). 
must have networking fundamentals knowledge (tcp/ip, http/https, ssl/tls protocols, lan, wan, vlan). (cisco ccna certification is a plus). 
experience with virtualization software vsphere (vmware) is a plus. 
knowledge of programming languages.net c#, html is a plus. 
experience working with netsuite/salesforce/jira or other support cases software is a plus. 
experience with vms/cctv, asc, alarm panels, other physical security products is preferred. 
fluent in english is a must. 
willing to be on call roughly a week per month. 
self-learning ability, self-motivated and team player. 
well organized, good communication skills and reporting. 
representativeness & strong customer facing skills. 
excellent interpersonal capabilities. 
demonstrated problem solving, troubleshooting and analytical skills. 
responsibilities 
deploy software on-site or remotely. 
own / handle and lead the resolution process for the cases raised by our customers. 
ability to perform log level analysis. 
handle the communication between r&d and customer. 
constant monitoring on the case status. 
communicate with customers directly via telephone and e-mail in a professional manner and send regular updates until the case gets resolved. 
ensure customers are satisfied prior closing the case. 
prepare rca & submit to customer for critical cases (if required). 
measures of success 
number of cases processed.

The Opportunity  company been fortunate to enjoy rapid growth and adoption by hundreds of customers, but really, were just getting started. 
As a Technical Support Engineer you will be joining a small team that moves fast. 
Youll be analyzing and troubleshooting technical issues, creating automated tools to increase productivity and be our products and customers technical expert. 
Youll have the freedom to plan, experiment, and execute various technical activities to ensure customer satisfaction. 
You will play a significant role in shaping the companys future, by creating value for our customers and increasing customer happiness. Youll be joining us at an exciting and challenging time of fast growth, withample opportunities to learn and grow with us. 
Responsibilities (or what youll be doing): 
Making customers happy.
 You will be in charge of technical support for our products, engaging directly with global customers and with our Customer Success Managers. 
You will be resolving technical challenges, sorting out discrepancies, analyzing data, integrating tracking code and building automatic tools. Youll be making sure our customers get the most out of our platform, delivering excellent service.
Youll be working Monday - Friday as most of our customers do. Being a technical expert and educating customers. You will plan and lead product training sessions, introduce product enhancements, share best practices and advise how to best utilize the products capabilities. Youll be collaborating with company Product, Engineering, Customer Success, Marketing, and Sales teams.

SaaS Operations NOC Engineer (RSA, Herzliya).
Work in shifts around the clock, 24x7.
Provide an immediate response for any production issue.
Provide support for level 1 customer cases.
Responsible for monitoring, first level support, escalations, reports (SLA, RDRs, Web), data loads and extraction, first triage and more.

Required a SUPPORT ENGINEER.
Taking ownership of customer issues reported by customers and prioritizing them based on urgency and importance.
Researching, diagnosing, troubleshooting issues and identifying solutions to resolve system issues.
Coordinating support case resolution with the appropriate internal teams: Sales, Professional Services, Product.
Following standard procedures for proper escalation of critical or unresolved issues. 
Option to build a career path within the company.

Required Technical Support Specialist - for Arabic Speakera.