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We are looking for a Escalation Engineer.
Responsibilities:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

Who we are: An established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. Youll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.
What were looking for
We are looking for a dynamic Lab Support Engineer to join our R&D Lab, with experience providing support to internal company customers in conjunction to ongoing operations and goals.
What youll do
* Maintaining servers and networks devices, routers, switches, and other physical hardware.
* Installing and configuring network equipment.
* Monitoring servers and systems to improve network performance for all systems.
* Troubleshooting, resolving, and communicating networking issues to other employees and management.
* Maintaining current knowledge and understanding of networking best practices to offer the best solutions to R&D HW lab systems.
Region (Website):
Europe, Middle East & Africa.

We are seeking an Application Support Engineer to join our global team of professionals, ensuring the seamless operation of our systems and delivering exceptional service to our clients.
This role involves close collaboration with other engineers and cross-functional teams to resolve production issues promptly and professionally. It also offers the opportunity to work with tier-1 retailers and leading online brands that trust us as their cross-border eCommerce solution provider, relying on our systems high availability.
Responsibilities:
Troubleshooting Issues: Assist customers with resolving technical issues related to the integration.
Providing Technical Assistance: Guide customers on how to use specific features or tools on the platform.
Ticket Management: Track and resolve support tickets efficiently, ensuring timely resolution.
Bug Identification and Reporting: Identify, replicate, and report bugs to the relevant teams.
Liaising with Developers: Work with the development team to escalate and resolve complex technical issues.

CodeValue, founded in 2010, is a dynamic software development services company that delivers supreme architectural and technical expertise. Our mission is to provide in-depth consultancy, integrate product and design research into our development process, offer managed software and cloud solutions, and provide customized training programs to bridge knowledge gaps. We are empowering our employees with a comprehensive range of professional courses and training programs. From Cloud Computing (Azure, AWS) to Modern Full stack Web Development, Microservices, Software Architecture, and DevOps,
We are looking for a Technical Support Engineer with strong coding skills in JavaScript and Java to join our team. This role involves troubleshooting and resolving customer support tickets in a timely and professional manner. A successful candidate should be a fast learner , capable of debugging technical issues efficiently while providing exceptional customer support.
Key Responsibilities
* Provide technical support for customers, ensuring timely resolution of issues.
* Investigate, troubleshoot, and debug JavaScript and Java-based applications.
* Analyze logs and monitor system performance using Dynatrace, Kibana, and other logging tools
* Work closely with engineering teams to resolve complex technical issues.
* Maintain and improve knowledge base documentation to help customers with self-service troubleshooting.
* Communicate clearly with customers, ensuring they understand the status and resolution of their issues.
* Stay up to date with product updates.

Were looking for a visionary Support Engineer Tier 1 to join the team.
In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

We are looking for a skilled Implementation Engineer.
The Implementation Engineer will be part of the Professional Services team working on integrations with our clients.
As a Implementation Engineer. you will fill in the essential role of providing technical assistance to the Project manager in successfully launching new clients and day to day management of our ever-growing client base. In addition, you will be working closely with the Customer success and other teams and supporting live clients activities.
The responsibilities will include:
Be an expert of the system settings for all the Account managers, Projects, Integrations, and OPS teams.
Working with cross-functional teams and related stakeholders in providing resolutions.
Assisting Leader(s) in driving project delivery, identify and address project technical risks/issues. You will be required to work independently on activities end to end, including pushing for cooperation with other teams, and escalating when required.
Performing other ad-hoc duties to support project delivery.
Requirements
Database Knowledge:
SQL Table Design: understanding structure of SQL tables and configure to meet business and code requirements.
SQL Querying: Proficiency in writing and optimizing SQL queries to test table configurations and ensure the system performs as expected.
Business Logic
Ability to translate business requirements and rules into correct and efficient database.
Troubleshooting and debugging Ability to troubleshoot and debugging issues via Logs, Errors and DB configurations.
Experienced in working with APIs and JSON payloads.
Familiarity with E-Commerce platforms like Shopify, Magento, Salesforce etc. an advantage.
Technical Background or Orientation (such as coding skills) a plus.

We seek a passionate Tier-1 Technical Support Engineer to join our rapidly growing Global Support and Services organization.
As a Senior Tier-1 Support Engineer, you will serve as the first point of contact for customers, delivering timely, accurate responses. You will be the interface between our customers, field engineers, and development, providing top-tier technical support to our customers.We seek someone with a proven track record of supporting enterprise customers across Windows, Mac, and Linux environments, who thrive under pressure while managing multiple cases efficiently. In this role, your analytical thinking and resourcefulness will be key in troubleshooting complex issues, optimizing resolution times, and ensuring high customer satisfaction.
What will you do?
Assist customers with product-related questions, technical troubleshooting, and service-related concerns.
Understand the issue and the business/security impact, provide frequent, meaningful, and high-quality responses to customers.
Deliver clear, concise, and friendly communication that reflects a customer-first approach.
Escalate complex or unresolved issues to the appropriate internal teams.
Deflect repeated issues through automation/KB/Self Service.

We are currently seeking an IT Support Engineer for the IL region to. This role is pivotal in expanding our local IT presence and collaborating with our global IT team.
Our IT team is dedicated to providing top-notch support to all employees globally. We equip with the technical resources necessary for thriving and growing. From first-level support to managing and standardising major information systems, our team is integral to the organisation, collaborating closely with all departments. As a core part of our Engineering group, the whole IT team is poised to support our company's global growth.
A positive attitude, enthusiasm, and a strong willingness to learn are key in this role. You will resolve technical issues autonomously while eagerly developing your skills and knowledge.
Good troubleshooting skills and familiarity with common operating systems and applications are essential.
We encourage you to bring energy and dedication to your work, take initiative, and seek opportunities to grow and push your boundaries. We will also highly encourage your passion for improving user support and commitment to moving forward.
Join us in this exciting opportunity to drive IT excellence and support our growth across the globe.
About the opportunity
Work with a dedicated team handling a crucial aspect of our company, facing attractive challenges to prepare for our next growth phase
Play a vital role in building and growing a key business area by supporting our local users during this period
Engage closely with all departments to facilitate company growth and support the development of our business
Scale the region and enhance our local IT presence, ensuring robust support for our growing operations
What will you do?
Provide day-to-day technical support in IL and across the globe.
Monitor the vulnerability tools and react on exploits.
Support the process of requesting/granting access and permissions to internal users.
Document, track, and monitor users problems to ensure swift resolution through common user request management systems (Ticketing, Slack, etc.).

We are looking for a highly motivated support engineer to join our team and help us shape the future of internal developer portals.
Upon joining us, you will help our customers and users build their internal developer portal, setup integrations and configure self-service actions.
Our mission is to help organizations build their internal developer portals with ease and improve the developer experience and platform engineering processes.
What you'll do:
We believe incredible customer support is a must-have. Your role will encompass answering technical support questions, assisting users and customers as they use the product and building a knowledge base that will make using the product and its documentation easier.
Beyond technical work, you'll assist in planning, grow our engineering team's skills, and help recruit new talent. By contributing to our open-source projects, you will also take part in maintaining open sources and collaborate with developers around the world. You won't just build; you'll shape the future of developer experiences.
Who You'll work with:
As a Support Engineer, you'll be joining a collaborative and dynamic support team where the customer and his needs are heard.
You'll closely collaborate with our Developers, Product Managers, Customer Success and Sale Engineers, working hand in hand to help bring our developer portal product to life.
Your input and expertise will have a significant impact on the product's development, as you will experience first-hand the common questions and areas where the product can be improved.
Additionally, you will have the opportunity to work closely with our customers and engage with our product community. Your insights and interactions with them will play an important role to ensure we deliver the best product possible.
Together, we'll continue to empower platform engineers and developers worldwide, providing them with the tools they need to create seamless and robust developer portals. Join us in our mission to revolutionize the developer experience!

Required CXM - Solutions Expert (Customer facing)
Job description
As a Product Expert, you'll be the technical authority on our all-in-one IT management platform. You'll work directly with customers to maximize product value, raise adoption, and provide expert guidance on our capabilities including RMM, PSA, and Action AI. Your deep product knowledge will be essential in helping customers get the most out of our platform.
Responsibilities:
Customers technical authority
Meet with customers to help them maximize product value
Support customers with technical product knowledge and best practices
Contribute to knowledge base content and documentation
Support the Academy team with technical expertise
Collaborate with the Customer Experience team to drive product adoption
Demonstrate advanced product features and use cases to customers
Identify and document customer product needs and feedback
Assist with complex customer technical questions and challenges on Zoom calls
Stay current on product updates, features, and industry trends
Provide expert input on product improvements based on customer interactions
Our platform customization (create reports, setup automation profiles, etc.).

The position is a combined role of technical support engineer.
It requires high technical and personal skills enabling the employee to validate our product from the point of view of the customer and representing the customer in front of the company's various divisions.
The chosen employee will take an important role acting as a customer gatekeeper, validating the company outcomes, and becoming the customer technical trustee consultant.

Scope:
Act as post sale technical POC.
Responsible for on-site installation of software and hardware.
Communicating progress of activities with Project Manager and customer
Advise customers regarding the product's proper use and address specific user issues.
Troubleshooting both HW and SW related issues.
Act as service engineer to address tech cases via phone, web-based tools and email.
Responsible for project technical SOW document
Providing proper customer training.

As a UAT Service OPS Engineer, you will play a critical role in supporting our enterprise-grade iLottery platforms. Acting as a technical bridge between our customers and internal teams, you'll resolve complex issues, contribute to continuous service improvements, and ensure our solutions meet the highest standards of reliability and performance.

Key Responsibilities:
Serve as a key contact for technical supportresponding via email and JIRA Tickets.
Provide Tier 3/4 technical support for both internal stakeholders and external clients, ensuring high-quality service.
Collaborate with cross-functional teams, including R&D and customer support, to analyze and resolve complex product issues.
Own technical problem resolution from identification through resolution, employing best practices in troubleshooting and root cause analysis.
Prioritize and monitor active support issues to ensure timely resolution and customer satisfaction.
Contribute to documentation and knowledge sharing to improve team performance and customer outcomes.

This role applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. The individual frequently contributes to developing new ideas and methods, works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors, and leads or provides expertise to functional project teams. They may participate in cross-functional initiatives, act as an expert providing direction and guidance to process improvements, and establish policies. The role frequently represents the organization to external customers/clients and exercises significant independent judgment to determine the best method for accomplishing work and achieving objectives. Mentoring and guidance to lower-level employees may also be required.

We are seeking an Information Systems Analyst to join our Information Systems department. In this role, you will take ownership of Zendesk, our customer experience (CX) system, and act as a technology partner to the CX organization. This is a hands-on role focused on managing Zendesk-related projects and providing ongoing system support to optimize customer experience operations.

Responsibilities:

Serve as the technical owner of the Zendesk system and its integrations.
Collaborate with CX teams (Customer Support, Knowledge Management, Process Automation, and QA) to align system capabilities with business processes.
Analyze business requirements and implement customizations, integrations, and configurations to enhance Zendesk functionality.
Lead Zendesk implementation and enhancement projects from planning to execution.
Provide day-to-day operational support, troubleshooting, and system maintenance for Zendesk.

CodeValue, founded in 2010, is a dynamic software development services company that delivers supreme architectural and technical expertise. Our mission is to provide in-depth consultancy, integrate product and design research into our development process, offer managed software and cloud solutions, and provide customized training programs to bridge knowledge gaps. We are empowering our employees with a comprehensive range of professional courses and training programs. From Cloud Computing (Azure, AWS) to Modern Full stack Web Development, Microservices, Software Architecture, and DevOps, As a developer at CodeValue, you’ll be part of a diverse community of technology enthusiasts. Our work is dynamic and ever-changing, as we collaborate with various clients and technologies. You’ll have the opportunity to learn and grow, staying on the cutting edge of the latest technologies. We believe in continuous learning and provide training on the latest tools and methodologies. Position Overview: Development Engineer with at least 3 years of relevant experience in Embedded software development , including experience with various operating systems – Linux/VxWorks/FreeRTOS Experience in software development for multi-interface systems (including hardware interfaces – operating serial interfaces, interfacing with cards, BSP, etc.), Object-Oriented Programming (OOP) , and working in a C/C++ environment. Responsibilities include:
* Requirements analysis
* Design
* Writing system documents
* Coding
* Unit testing DevOps
* Integrations with firmware, algorithms, and hardware teams