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We're currently looking for Support Associates to join our Support team in Jerusalem! In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. Please notice our Support department is open six days a week, Sunday-Friday. If you have what it takes, we look forward to hearing from you!
What you'll be doing.
* Customer Obsessed: our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.
* Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.
* Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.
* Personal Touch: Were not afraid to play up the playfulness in our interactions, so creativity is a must! * Attitude: Take ownership beyond the obvious Our humble expectations * It's a shift-based role, mostly morning shifts at the moment. * We require that you submit at-least 4 shifts a week. * This position requires working from our office in Jerusalem (subject to Covid-19 restrictions). * It is important to note that our offices require the 'Green Pass' certificate or an updated negative covid test for every office visit. * Experience in customer service or logistics. * You are a fast learner and attentive to both small details and the bigger picture. * Multitasking is your strong suit and youre prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. * You have excellent writing and spelling, and strong keyboard skills. * You're an expert when it comes to Jerusalem's food scene, traffic patterns, and the different areas of the city. * You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. * Fluent in Hebrew and able to work in English. Next Steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

ART MEDICAL is a well-funded, medical startup developing cutting-edge technologies for ICU patients. Our smART+ platform is an intelligent, sensor-based feeding system for critical care patients that aims to prevent life-threatening in-hospital complications such as ventilator-associated pneumonia, malnutrition and acute kidney injury. With the introduction of Nutrition Management 2.0 to critical care patient scoring systems, the smART+ platform monitors, analyzes and prevents malnutrition and gastric aspiration in real-time. By providing optimal nutritional care and achieving up to 100% feeding efficiency, the smART+ platform improves the standard of care and helps ICU patients recover faster. We are looking for a talented Customer Support Engineer to join our support group. Duties
* Provide technical support and assistance onsite and/or through the phone, email, or any other media of communication, as well as advice to Customers using ART MEDICAL products or services.
* Effectively coordinate and schedule installations, onsite support, training and other field service activities to ensure that Customers expectations are met.
* Ensure all Customers Requests and dispatches are well documented, coordinated, prioritized and organized for review, or follow up action whenever necessary.
* Work closely with Operations, R&D, QA/RA to manage Customers Requests to closure as fast as possible measuring performances and generating metric reports.
* Ready to spend long days and nights at the Hospital during the onboarding process including weekends.
* Work in the back office in a Call Center mode.

DealHub is known for its professional and thorough support team, and its kind and patient attitude. As a hyper-growth company, with more and more hot companies who choose us, our Support team is expanding and provides enterprise-level assistance to our customers worldwide. We are currently seeking a talented, passionate, enthusiastic Support Specialist to join our team and become a subject matter expert in our solution. As a Technical Support Specialist, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations, and work closely with the R&D and product teams.

Job Description Essential Duties and Responsibilities: Develop technical service strategies to help the organization achieve strategic goals and objectives. Define and implement short and long-term tactical service operations plans that align with the business unit franchises. Support, define and implement US field plans and objectives for technical service repairs, reporting and training. Responsible for managing the selection and development of people, resources, and budgets necessary to perform the functions of the department. Create, edit and implement company policies pertaining to the department. Assign duties and work direction to department Create product technical updates for systems that are returned for repair. Monitor activities with the demonstration and loaner programs. Manage return authorizations and return authorization process. Determine if investigations should be initiated by utilizing the failure description received from the customer at the time of product failure. Make technical suggestions regarding modifications to documentation, product performance and failure analysis. Manage and establish field service spare parts list, training and support for selected distributors. Sit on project teams to setup transition from product concept to in the field implementation. Responsible for ensuring the accuracy and completeness of all repair orders and return authorizations. Ensure product repair and technical support knowledge is transferred to the Field Service Engineer team. Monitor work procedures, work schedules, and expedites workflow. Monitor service calls to observe employees demeanor, technical accuracy, and conformity to company policies. Study and standardize procedures to improve efficiency of Field Service Engineer team. Train appropriate personnel on procedure for servicing product.
Qualificatio 1. Education & Experience: o Bachelors Degree or equivalent combination of education and experience. o 5 years related experience in Medical Technical Service and / or training. Advanced technological and/or clinical experience with medical devns:ices. o 3 years of experience at the managerial level. o Ability to communicate effectively across all operational levels of the organization as well as with suppliers and customers, exercising appropriate tact and diplomacy to accomplish objectives. o Effective interpersonal skills, with the ability to present recommendations and ideas and to summarize issues. o Ability to build, coach and motivate a high-performance technical service team, while holding the team accountable for results. o Ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. o Strong interpersonal, communication and analytical o Ability to work independently and have strong team building skills. o Self-Starter; Organized; Problem-Solving; Detail-Oriented; Administrative o Integrity & Ethics; Customer-Focused; Positive Attitude; Results-Driven; Action-Oriented; Flexible and Adaptable.

Trax is looking for a ModelOps Engineer/Analyst to join our Digitization Unit. This person will serve as the primary technical liaison, hands-on interface between all groups that implement and benefit from computer vision technologies Assist in the integration of Model Life Cycle management capabilities into the company enterprise systems and business applications. The ideal candidate will be an independent, highly-motivated, analytics professional. He or she will be familiar with state-of-the-art technologies and capable of learning our business in detail. He or she will work in a dynamic environment undergoing rapid growth and be responsible for generating insights to our largest customers and our internal AI-unit team.
Responsibilities:
* Produce on-demand insights based on production issues in any part of the recognition factory
* Automate analytic processes and build tools to ensure data integrity
* Work closely with development and solution teams
* Lead model ownership including mapping technical and business gaps
* Develop components to improve recognition factory and model efficiency
Education:
* BSc in Computer Science/ Mathematics/ Engineering - must
* MSc in Computer Science/ Mathematics/ Engineering - an advantage
City:
Tel Aviv - Yafo