דרושים » שירות לקוחות » Customer Success Manager

We're looking for a Customer Success Manager who is passionate about driving customer outcomes, building trust-based relationships, and contributing to meaningful growth in a fast-paced and collaborative environment.

In this role, you will support enterprise clients from the Go Live phase, managing user communication, training, customized content, webinars, and operational efficiency. You will identify trends and monitor usage, engagement, performance data, and the success of transactions to uncover opportunities and mitigate risks.

You will provide personalized recommendations to enhance platform utilization and client satisfaction, and participate in regular business review meetings. Collaborating with Support, Operations, Product, and Sales teams, you will resolve issues and ensure clear communication. Additionally, you will analyze support data, propose improvements, and work with the RVPs of Customer Success and Sales to grow accounts.

This role reports to our Customer Success Team Manager.

Were hiring a Customer Success Engineer to work directly with customers to onboard, implement, troubleshoot, and optimize the platform- across Linux, Kubernetes, IAM, and secure access workflows. Youll be the primary technical contact: diagnosing issues, guiding best practices, collaborating with Product/Engineering on escalations, and turning learnings into repeatable runbooks that keep deployments stable and effective.

Responsibilities:
Deliver a smooth onboarding experience and drive adoption/expansion for existing customers.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Investigate and resolve our cases (secret access, authentication, certificate workflows, remote access) while guiding secure configuration and best practices.
Reproduce issues in test environments (Linux, Docker, K8s) to isolate root causes.
Write KB articles to streamline troubleshooting and improve customer experience.
Learn customers business and challenges; log and communicate requirements; partner with Product & Engineering to escalate/validate fixes, contribute to team processes, internal tooling, and advocate for customers.
Act as a trusted advisor and support critical issues.

Together, weve built more than just a workplace; weve built a culture of trust, teamwork, and innovation. This is an opportunity to join a fast-growing startup company composed of skillful team players, working closely with each other and a continuously growing worldwide customer base.
we are about visibility first. Before resilience, before confidence, before mitigation - organizations must see their real DDoS exposure.
we empower organizations to shift from reactive DDoS firefighting to proactive resilience - ensuring business continuity, customer trust, and measurable risk reduction. The patented DDoS Vulnerability Management solution that enables organizations to avoid downtime and safeguard business continuity through nondisruptive, continuous DDoS testing - proactively validating every layer of deployed DDoS security and addressing both current and evolving AI-driven threats.
Job Description: we are looking for a Technical Customer Success Manager to join our Services organization and play a central role in driving customer value and long term partnerships. This position is focused on post sale ownership - leading strategic relationships with key stakeholders, guiding customers through continuous value realization, and providing technical insight that strengthens their DDoS resilience.
The ideal candidate combines strong technical understanding with exceptional communication skills and the ability to influence executives, engineers, and security leaders alike. Renewals are owned by Sales, but your leadership, trust building, and delivery of tangible value will serve as a critical enabler for successful renewal outcomes. Occasional presales support may be needed, but this is not a core function of the role.
What Youll Do
Customer Success & Relationship Leadership (Primary Focus)
Serve as the primary point of contact for enterprise customers and own the long term relationship.
Build deep, trust based relationships with CISOs, security managers, network architects, and other key stakeholders.
Lead customers through onboarding, adoption, and continuous optimization of our solutions.
Deliver QBRs, onsite sessions, and technical workshops that demonstrate measurable value and drive engagement.
Understand customer architectures, challenges, and success metrics, and translate them into clear plans of action.
Provide technical guidance on test results, attack surfaces, and remediation priorities.
Act as the customer advocate within our company by relaying insights to product, engineering, and support.
Identify satisfaction risks and collaborate cross functionally to resolve them quickly.
Partner closely with Professional Services to ensure smooth deployment, configuration, and operational success (CSM is not the deployment owner).
Support the sales team by delivering a superior customer experience that enables strong renewal cycles.
Presales Support (Secondary)
Occasionally support the sales organization with demos, technical presentations, or POCs.
Help translate customer requirements into high level solution guidance as needed.
Identify potential expansion opportunities through understanding customer challenges and use cases.
Reports to: VP TechOps
Office Location: Ramat Gan, Israel

The Customer Delivery Manager (CDM) is responsible for leading the launch activities of new clients, as well as expansion of existing clients to new countries, categories or applications. The CDM will work closely with the Account Leads and Implementation Engineers to provide overall project management during the launch period, from green light through Go Live. The CDM will be working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live . This position will report to the Customer Delivery Team Lead.

Responsibilities

Lead the launch of customers including project management, technical coordination, and hands on system set-up.

Set-up and hold meetings with various internal and external teams in order to progress the project.

Oversee and address any support and/or technical issues associated with customers during this period.

Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.

Responsible for communication around timelines, project management & actions items.

Understanding of the companys products inside and out is essential.

Capable of working hours Monday-Friday hours depending on clients time zones, with flexibility (Friday can end early).

As a Customer Operations AI Transformation Lead, you will drive the strategy, execution, and adoption of AI initiatives across the Customer Operations organization. You will work closely with senior leadership and cross-functional stakeholders to identify high-impact opportunities for AI, translate them into scalable programs, and ensure measurable business outcomes.
In this role, you will lead multiple AI transformation projects-spanning processes, tooling, automation, analytics, and customer-facing operational workflows-while establishing governance, best practices, and success metrics. You will ensure alignment across teams, mitigate risks, and build organizational readiness for change.
What youll do:
AI Transformation Strategy & Planning
Define and articulate the AI transformation roadmap for Customer Operations aligned with organizational goals.
Identify and prioritize AI use cases with clear ROI (efficiency, quality, customer experience).
Build detailed execution plans including timelines, milestones, dependencies, and resources.
Program Oversight & Execution
Lead the delivery of multiple AI initiatives (automation, copilots, workflow optimization, knowledge enablement).
Monitor progress, manage dependencies, and ensure adherence to quality and delivery standards.
Track impact using KPIs (e.g., cycle time reduction, cost-to-serve, deflection, quality improvements).
Manage resource allocation across projects and ensure operatinal continuity during change.
Stakeholder Management & Change Enablement
Serve as the primary point of contact for senior management on AI transformation progress.
Align cross-functional stakeholders (Ops, CS, Product, R&D, Data, IT, Security).
Drive adoption by building enablement plans, training, communications, and feedback loops.
Governance, Standards & Risk Management
Establish best practices for AI implementation in Customer Operations (process, tooling, documentation).
Define governance for AI usage (quality control, privacy, security, compliance, escalation flows).
Identify risks early and develop mitigation and contingency plans.
Reporting & Documentation
Prepare and present regular program updates including milestones, outcomes, risks, and KPIs.
Maintain structured documentation: business cases, implementation plans, adoption plans, lessons learned.