דרושים » משאבי אנוש » Learning & Development Manager

we are looking for an experienced International Technical Trainer to design, deliver, and elevate technical training programs for teams and our global network of partners. This role blends deep technical expertise with the ability to inspire, mentor, and upskill professionals across diverse markets.
Location: Tel Aviv
Responsibilities:
Deliver engaging, hands-on training sessions to customers, partners, and internal teams - both onsite worldwide and via remote platforms
Develop structured seminars, technical workshops, and tailored learning paths for different audiences.
Design and plan training programs aligned with business objectives and product roadmap priorities.
Create high-quality training assets for Learning Management System (LMS), including videos, guides, labs, and assessments.
Assess training effectiveness and continuously refine content based on participant feedback and performance.
Collaborate with Subject Matter Experts from Product Lines and R&D to co-create advanced technical modules.
Support the continuous development of technical knowledge within and across our partner ecosystem.

We are looking for a strategic and creative Learning Experience Specialist to build and launch the Customer Academy. In this pivotal role, you will be responsible for executing our vision of a unified, scalable learning hub that empowers customers, partners, and internal teams.
You will not just be creating content; you will be the architect of our educational ecosystem - working in a new LMS, defining certification frameworks, and designing role-based learning paths that drive product adoption and generate new revenue streams.
Key Responsibilities
1. Academy Strategy & Infrastructure
LMS Implementation: Lead the setup of the Learning Management System (LMS) that will serve as the foundation for the Academy.
Branding & Structure: Define the structure of the Academy to ensure a world-class, on-brand user experience.
Certification Framework: Design the architecture for paid and free certification programs, based on user role.
2. Content Development & Instructional Design
Curriculum Design: Develop role-based learning tracks for external users (Admins, IT Managers, Service Desk Agents) and internal teams (Customer Care, Customer Revenue).
Content Creation: Produce high-quality, engaging educational assets, including:
Self-paced video courses and interactive modules.
Sandbox exercises and deep-dive workshops.
"Trial learning packs" to support Sales-Led Trials (SLT).
3. Internal Enablement & Knowledge Management
Internal Tracks: Build specialized onboarding and enablement paths for our employees (Customer Care, Customer Revenue, Sales Engineers, Professional Services).
Readiness Programs: Create mandatory readiness certifications and knowledge refresh cycles for every major product release to ensure global consistency.
4. Community & Revenue Growth
Community Integration: Gamify learning through badges and ranks, and foster peer-to-peer learning.
Revenue Generation: Develop and launch paid certification programs and advanced instructor-led bootcamps to create a new revenue channel.

Were looking for a Customer Education Team Lead to take ownership of our customer learning strategy, team performance, and operational excellence. In this role, youll lead and scale key education programs, including our AI educational experience, help center, customer community, video content our customer academy and in product education, webinars. Youll be responsible for ensuring each of these channels delivers clear, actionable, and engaging learning experiences that drive user enablement and product adoption. You'll also manage a growing team, coordinate cross-functional initiatives, and continuously optimize content delivery using performance data and feedback.

Key Responsibilities:
Lead the team: Manage onboarding, hiring, sprint planning, and professional growth across the customer education team
Optimize AI and data use: Utilize AI and track data and self-service metrics to guide improvements in automation and education strategy

Set the strategy: Define and align the teams OKRs, project priorities, and content roadmap with company goals

Oversee content quality: Review and approve Help Center articles, video scripts, academy videos, community posts, in-product messaging and more to ensure high clarity and tone

Manage high-impact projects: Own large-scale education initiatives from planning through execution

Drive operational excellence: Implement tools and workflows to improve the teams efficiency and output

Partner across teams: Collaborate with Product, Support, Customer Success and other teams to align content with key initiatives

We're looking for an Instructional Designer to join the Product team and spread our power. In this role, you will help build our Academy and produce end-to-end video courses. You will play a key role in ensuring our technical Wizards and customers get ramped up and stay at the top of their game when it comes to technical product skills and knowledge.
WHAT YOULL DO :
Produce high-quality videos from start to finish while maintaining a fast pace.
Develop and execute short video courses, including designing learning paths and writing curricula.
Extract, write and create coherent training scripts from product managers and other SMEs, documentation, and internal resources.
Keep the academy portal updated as the product changes, track new features and be on top of modifications.
Design infographics, including architecture diagrams, in collaboration with SMEs.
Collaborate with SMEs to plan, deliver, edit, and publish customer training webinars.