דרושים » הוראה, חינוך והדרכה » Global Technical Trainer #1313

At our company Israel, a global firm and one of the largest worldwide, we specialize in audit and business advisory services, supporting leading companies across the market. Our growth is driven by delivering real results for our clients. Our people are what make our firm the best place to work - we encourage personal and professional development, offer a unique and rewarding work environment, and promote innovation and excellence. This is the place to accelerate your career - to learn, grow, make an impact, and influence! We are proud to share that thanks to our people, we have been selected for the second year in a row as The Best Employer by Globes Magazine. we are seeking a Learning & Development Manager to join us.?What does the role include?
* Design, develop, and implement learning and development strategies aligned with organizational goals.
* Lead the creation of training programs, workshops, and e-learning solutions to enhance employee skills and capabilities.
* Conduct needs assessments and analyze skill gaps to tailor learning initiatives for different business units.
* Manage the full lifecycle of training programs, including planning, budgeting, execution, and evaluation.
* Collaborate with internal stakeholders and external vendors to deliver high-quality learning experiences.
* Monitor and measure the effectiveness of training programs using KPIs and feedback tools.
* Stay updated on industry trends and innovative learning technologies to continuously improve offerings.
* Support leadership development programs and talent management initiatives.

We are looking for a strategic and creative Learning Experience Specialist to build and launch the Customer Academy. In this pivotal role, you will be responsible for executing our vision of a unified, scalable learning hub that empowers customers, partners, and internal teams.
You will not just be creating content; you will be the architect of our educational ecosystem - working in a new LMS, defining certification frameworks, and designing role-based learning paths that drive product adoption and generate new revenue streams.
Key Responsibilities
1. Academy Strategy & Infrastructure
LMS Implementation: Lead the setup of the Learning Management System (LMS) that will serve as the foundation for the Academy.
Branding & Structure: Define the structure of the Academy to ensure a world-class, on-brand user experience.
Certification Framework: Design the architecture for paid and free certification programs, based on user role.
2. Content Development & Instructional Design
Curriculum Design: Develop role-based learning tracks for external users (Admins, IT Managers, Service Desk Agents) and internal teams (Customer Care, Customer Revenue).
Content Creation: Produce high-quality, engaging educational assets, including:
Self-paced video courses and interactive modules.
Sandbox exercises and deep-dive workshops.
"Trial learning packs" to support Sales-Led Trials (SLT).
3. Internal Enablement & Knowledge Management
Internal Tracks: Build specialized onboarding and enablement paths for our employees (Customer Care, Customer Revenue, Sales Engineers, Professional Services).
Readiness Programs: Create mandatory readiness certifications and knowledge refresh cycles for every major product release to ensure global consistency.
4. Community & Revenue Growth
Community Integration: Gamify learning through badges and ranks, and foster peer-to-peer learning.
Revenue Generation: Develop and launch paid certification programs and advanced instructor-led bootcamps to create a new revenue channel.

We're looking for an Instructional Designer to join the Product team and spread our power. In this role, you will help build our Academy and produce end-to-end video courses. You will play a key role in ensuring our technical Wizards and customers get ramped up and stay at the top of their game when it comes to technical product skills and knowledge.
WHAT YOULL DO :
Produce high-quality videos from start to finish while maintaining a fast pace.
Develop and execute short video courses, including designing learning paths and writing curricula.
Extract, write and create coherent training scripts from product managers and other SMEs, documentation, and internal resources.
Keep the academy portal updated as the product changes, track new features and be on top of modifications.
Design infographics, including architecture diagrams, in collaboration with SMEs.
Collaborate with SMEs to plan, deliver, edit, and publish customer training webinars.

Were looking for a Customer Education Team Lead to take ownership of our customer learning strategy, team performance, and operational excellence. In this role, youll lead and scale key education programs, including our AI educational experience, help center, customer community, video content our customer academy and in product education, webinars. Youll be responsible for ensuring each of these channels delivers clear, actionable, and engaging learning experiences that drive user enablement and product adoption. You'll also manage a growing team, coordinate cross-functional initiatives, and continuously optimize content delivery using performance data and feedback.

Key Responsibilities:
Lead the team: Manage onboarding, hiring, sprint planning, and professional growth across the customer education team
Optimize AI and data use: Utilize AI and track data and self-service metrics to guide improvements in automation and education strategy

Set the strategy: Define and align the teams OKRs, project priorities, and content roadmap with company goals

Oversee content quality: Review and approve Help Center articles, video scripts, academy videos, community posts, in-product messaging and more to ensure high clarity and tone

Manage high-impact projects: Own large-scale education initiatives from planning through execution

Drive operational excellence: Implement tools and workflows to improve the teams efficiency and output

Partner across teams: Collaborate with Product, Support, Customer Success and other teams to align content with key initiatives