דרושים » מחשבים ורשתות » IT Help Desk Specialist

we are a global leader in control systems for quantum computing, a field on the verge of exponential growth. Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of our company lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Our work is driven by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.
We are seeking a service-oriented and highly motivated IT Helpdesk Specialist to support our growing global team. The ideal candidate has hands-on experience with Microsoft 365, Windows and macOS environments, Atlassian tools, and IT onboarding/offboarding processes. This role involves daily collaboration with internal teams and external partners, management of IT assets, and the creation of clear end-user documentation. Strong communication skills and a passion for delivering exceptional service are essential.
Key Responsibilities
Employee Onboarding & Access Management
Lead the onboarding process for new employees in the Microsoft 365 (M365) environment.
Create and manage user accounts, assign licenses, and configure access using Entra ID (Azure AD).
Enroll new devices into Microsoft Intune and apply relevant policies.
Maintain and improve onboarding automation workflows to streamline employee setup.
Technical Support & Troubleshooting
Provide first-line support for Windows and macOS systems, including workstation setup, configuration, and maintenance.
Troubleshoot basic network, Ethernet, and Wi-Fi issues, escalating as needed.
Support corporate applications and productivity tools across the organization.
Investigate, diagnose, and resolve issues logged via the Atlassian Service Desk.
Tools & Platforms
Utilize Atlassian Service Management/Service Desk for incident, request, and task handling.
Use Jira Work Management for tracking activities and projects.
Create and maintain Confluence knowledge base articles, including end-user self-help guides and internal IT documentation.
Asset & Vendor Management
Manage global procurement of IT hardware, including laptops, accessories, and peripherals.
Track asset inventory throughout its lifecycle, ensuring proper allocation and return.
Collaborate with external partners, vendors, and consultants to resolve escalated issues and support IT projects.
Security & Compliance
Follow IT policies and procedures to ensure secure and compliant operations.
Assist in maintaining proper configuration standards across endpoints.
Support licensing, compliance checks, and software management in the M365 ecosystem.

Required Help Desk specialist
If youre looking to be part of a fast-growing company thats disrupting the payments industry by building transformative technology, then join our team and play a pivotal role in developing the future of fintech.
Key Responsibilities:
Provide remote and on site IT support to employees across Israel, Iceland, Colombia, and Singapore.
Ensure continuous operational support for users in multi region and hybrid work environments.
Manage onboarding and offboarding processes, including account setup, hardware provisioning, and license management.
Administer and maintain SaaS tools and systems (Google Workspace, Atlassian, HubSpot, Slack, Zoom,).
Deploy, configure, and manage end-user devices (macOS and Windows) via MDM systems such as Jamf, or Intune.
Manage hardware inventory and peripheral equipment across all offices.
Create and maintain IT documentation, playbooks, and internal knowledge base articles.
Monitor and resolve service requests via the companys ITSM/ticketing system (Jira Service Management).
Collaborate with the Security, People Ops, and Engineering teams to enforce IT security standards and compliance.
Participate in global IT projects, infrastructure improvements, and automation initiatives.

We are seeking a Global IT Manager to lead and evolve Fiverr’s worldwide IT operations. This senior role oversees our global IT strategy, service delivery, infrastructure, and support teams across multiple locations. The ideal candidate is a service-oriented, highly motivated, and forward-thinking technology leader who thrives in a dynamic, fast-growing, and IT-centric environment. As the Global IT Manager, you will act as Fiverr’s primary technology focal point for all offices and remote employees, ensuring exceptional IT experiences, operational excellence, and scalable growth. You will guide a high-performing global IT team, drive cross-regional consistency, and partner closely with Security, Engineering, Workplace, and other business units to support strategic initiatives. You will oversee all aspects of end-user services, device management, SaaS systems, IT asset lifecycle, automation, compliance, and global support frameworks. While this is a leadership role, it remains hands-on with direct involvement in complex escalations, architecture decisions, and critical infrastructure improvements.

What am I going to do?:


* Lead, mentor, and grow Fiverr’s global IT team, including regional IT leads, support engineers, and specialists.
* Own the global IT roadmap: driving standardization, modernization, and long-term scalability.
* Oversee global Tier 1-2 support operations and ensure world-class service levels across time zones.
* Manage the full lifecycle of end-user hardware (primarily macOS), SaaS platforms, identity systems, and collaboration tools.
* Define and optimize global IT processes, documentation, and KPIs.
* Partner with Security and Engineering teams to maintain a robust, secure, and compliant environment.
* Lead global technology rollouts, office build-outs, network upgrades, and enterprise tool implementations.
* Serve as the escalation point for complex technical and operational issues.
* AI-driven - Champion automation, simplification, and system integrations to enhance efficiency
* Manage IT budgets, vendor relationships, and procurement processes.

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

we are seeking for a Hands-on IT Specialist who strives to work in a complex and ever-changing computing environment to join our ServiceDesk team. As a Helpdesk Technician, you will provide setup and maintenance of a complex technical infrastructure to effectively serve the entire organization, including installing, maintaining, deploying, and troubleshooting systems; responding promptly users' problems resolving them efficiently. Our ideal candidate has a strong technical orientation, is a creative problem-solver, a quick self-learner, a highly motivated individual seeking to advance in the field. Must also be a team player with a genuine willingness to assist, a strong commitment to given tasks, and have a great sense of humor
Responsibilities:
Provide IT support for the company infrastructure (hardware and software)
Install, configure, upgrade and troubleshoot Microsoft Windows, mac OS, and other applications.
First response for on-site IT network and equipment related issues
Implement onboarding process for new employees
Maintain backups
Support AV\Video conference rooms
Follow procedures and maintain the IT systems documentation
Provide after-hours support, and on-call when needed.

Were looking for an IT Technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.


What youll do:

* Provide best-in-class support to our employees in HQ Tel Aviv Office.

* Ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.

* Immediate support employees from home through remote takeover and training.

* Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems.

* Assistance in inventory monitoring, planning, and execution.

As a Help Desk Administrator , you will have the opportunity to learn a variety of technologies, security systems, and methodologies.



Main Responsibilities:

Lead help desk support efforts, ensuring that all desktop applications, workstations, and related equipment work flawlessly, and that problems are resolved in a timely manner
Promote implementation of best practices and standards
Install and test computer-related equipment
Troubleshoot computer-related issues
Maintain an inventory of IT hardware and software licenses

we are seeking a skilled and adaptable Solution Architect to lead deep technical engagements during both pre-sales and post-sales phases. You will ensure seamless deployment, resolve complex technical issues, and deliver long-term value to customers through AI-powered cybersecurity platform.
This role also includes ownership of lab environments to simulate customer use cases, validate solutions, and support internal testing and demos-making it a key technical bridge between Product, Engineering, and Customer Success.
:Responsibilities
Build and maintain strong relationships with customers, serving as a trusted technical advisor to understand and address their needs, challenges, and goals.
Collaborate with internal teams, including R&D and Product, to align customer feedback with roadmap priorities and platform improvements.
Lead the technical aspects of Proof of Concepts (PoCs) and guide customers through pre-deployment readiness.
Drive post-sales success by resolving complex issues, optimizing deployments, and identifying opportunities to improve security posture.
Deliver technical enablement and training sessions for customer teams to ensure strong adoption and platform fluency.
Stay informed on the latest in cybersecurity, infrastructure, AI, and cloud technologies to continuously elevate customer outcomes.
Lab Environment Ownership: Responsible for designing, maintaining, and automating lab environments that simulate real world customer deployments to test product features, validate integrations, demonstrate the platform, and support cross-functional testing and customer issue replication.

We are on an expedition to find Technical Delivery Engineer, someone who is passionate about creating intuitive, out-of-this-world In this role, you will lead end-to-end implementation and deployment projects of platform in customer environments, working hands-on with AI on-prem and hybrid infrastructures.
Youll collaborate closely with Product, Architecture, and R&D teams, while serving as a trusted technical partner for customers and senior stakeholders. From planning and execution to troubleshooting and continuous improvement, you will own the full delivery lifecycle and ensure every deployment is reliable, seamless, and impactful.
:Responsibilities
Lead end-to-end project delivery in close collaboration with Product, Architecture, R&D, and Solutions teams, as well as customer executives and senior stakeholders.
Plan, coordinate, and execute complex on-premises deployment projects.
Take a hands-on role in deploying platform within customer environments.
Serve as the technical escalation point for issues related to product deployment and implementation.
Develop, maintain, and continuously improve project delivery processes and knowledge-sharing practices.
Communicate project status, milestones, risks, and dependencies clearly to internal teams and customer stakeholders, ensuring transparency and alignment throughout the delivery lifecycle.