דרושים » כספים וכלכלה » Fraud Prevention Director

We are looking for an experienced leader to join our Checkout business line as Director, Head of Operations & Risk This role will lead Operations and oversee Risk functions, ensuring seamless merchant onboarding, E2E merchant operation lifecycle responsibility, robust risk controls, and scalable processes that support our rapid growth while exceeding Operations & Risk KPIs. 
You will roll up your sleeves and work closely with your teams, driving operational excellence, implementing risk frameworks and processes, and enabling a best-in-class merchant experience. The role requires close collaboration with commercial teams, strong business orientation, and a sharp understanding of market needs to ensure our solutions remain competitive and customer-focused. 
What youll do
Lead & Inspire: Manage and develop global teams of operations and risk specialists, fostering a culture of accountability, customer centricity, and continuous improvement. 
E2E Merchant Operation Lifecycle Responsibility: Oversee merchant onboarding, Customer and GTM support, Financial operation, Chargebacks & pre dispute representment, and payment optimization.
Operational Excellence: Build & Optimize  operational workflows, and first-line merchant support processes. Identify gaps, streamline processes, and implement scalable solutions including use of AI & advanced tech tools. 
Risk Leadership: Oversee the execution of risk policies across underwriting, fraud prevention, and credit risk management for merchants and buyers in the PSP space . 
Be Hands-On: Dive into operational and risk processes to ensure critical issues are resolved quickly and effectively. 
Data-Driven Decisions: Leverage data and analytics to monitor performance, identify trends, and drive informed decision-making across risk and operations. 
Cross-Functional Collaboration: Partner with Product, Commercial teams and Compliance to align on business objectives, mitigate risks, and deliver exceptional merchant experiences  
Scale for Growth: Build frameworks and processes that enable rapid scaling while maintaining compliance, risk appetite and cost optimization 
Budget & Vendor Management: Own team budgets and manage relationships with vendors to ensure cost efficiency and service quality. 

As VP, Financial Crimes and Fraud, you will set the strategic direction for our companys global financial crime and fraud risk management programs. You will lead the development and execution of frameworks, models, and policies that balance regulatory expectations, risk appetite, and our companys mission to deliver a seamless, customer-first experience.
In this role, youll partner closely with business, product, operations and compliance leaders to ensure compliance requirements are met without compromising innovation or customer experience. You will act as a senior advisor to executive leadership, shaping enterprise risk appetite, guiding control design, and driving the evolution of our companys financial crime capabilities as we continue to expand globally.
Location: Israel
Hybrid position
Full-time
What youll do-
Provide strategic leadership for the design, governance, and execution of our companys financial crime and fraud frameworks across all regions and product lines.
Lead, develop, and inspire a global second-line team focused on proactive financial crime and fraud risk management.
Partner with business and product teams to align compliance and risk management objectives with our companys goals, enabling growth within defined risk appetite.
Oversee the governance of financial crime models, ensuring they meet high standards of accuracy, documentation, and regulatory expectations.
Serve as a key point of contact for internal and external stakeholders, including regulators, banking partners, and senior leadership.
Drive continuous improvement in financial crime risk management practices through data-driven insights, emerging technology, and industry collaboration.
Provide second-line oversight and challenge to ensure that financial crime risk is managed effectively and controls operate as intended.

As the Chargeback Team Lead, you will play a major role in managing and optimizing our chargeback processes. Youll lead a team responsible for handling chargeback management, analyzing trends, and providing insightful reports. Your expertise will contribute to minimizing financial losses, improving operational flow, and optimizing the Payments operations.
Responsibilities:
1. Chargeback Management:
Oversee the end-to-end chargeback process, including dispute resolution, documentation, and communication with chargeback vendors and payment service providers
Collaborate with cross-functional teams such as Fraud Prevention, Customer Support, and Finance and Technical Support to address chargeback-related issues.
2. Data Analysis and Reporting:
Analyze chargeback trends, identify patterns, and recommend proactive measures.
Create regular reports on chargeback metrics, including win/loss rates, reasons for chargebacks, and financial impact.
Present findings to senior management and propose actionable insights.
3. Process Improvement:
Continuously evaluate existing chargeback processes and identify areas for enhancement.
Work closely with development teams to improve chargeback automation and streamline workflows.
Stay informed about industry best practices and regulatory changes related to chargebacks.
4. Relationship Management:
Collaborate with external partners to resolve complex chargeback cases.
Maintain strong relationships with payment processors and other relevant stakeholders.