דרושים » כספים וכלכלה » VP, Financial Crimes and Fraud

We are looking for an experienced leader to join our Checkout business line as Director, Head of Operations & Risk This role will lead Operations and oversee Risk functions, ensuring seamless merchant onboarding, E2E merchant operation lifecycle responsibility, robust risk controls, and scalable processes that support our rapid growth while exceeding Operations & Risk KPIs. 
You will roll up your sleeves and work closely with your teams, driving operational excellence, implementing risk frameworks and processes, and enabling a best-in-class merchant experience. The role requires close collaboration with commercial teams, strong business orientation, and a sharp understanding of market needs to ensure our solutions remain competitive and customer-focused. 
What youll do
Lead & Inspire: Manage and develop global teams of operations and risk specialists, fostering a culture of accountability, customer centricity, and continuous improvement. 
E2E Merchant Operation Lifecycle Responsibility: Oversee merchant onboarding, Customer and GTM support, Financial operation, Chargebacks & pre dispute representment, and payment optimization.
Operational Excellence: Build & Optimize  operational workflows, and first-line merchant support processes. Identify gaps, streamline processes, and implement scalable solutions including use of AI & advanced tech tools. 
Risk Leadership: Oversee the execution of risk policies across underwriting, fraud prevention, and credit risk management for merchants and buyers in the PSP space . 
Be Hands-On: Dive into operational and risk processes to ensure critical issues are resolved quickly and effectively. 
Data-Driven Decisions: Leverage data and analytics to monitor performance, identify trends, and drive informed decision-making across risk and operations. 
Cross-Functional Collaboration: Partner with Product, Commercial teams and Compliance to align on business objectives, mitigate risks, and deliver exceptional merchant experiences  
Scale for Growth: Build frameworks and processes that enable rapid scaling while maintaining compliance, risk appetite and cost optimization 
Budget & Vendor Management: Own team budgets and manage relationships with vendors to ensure cost efficiency and service quality. 

We are looking for an innovative Manager experienced in Fraud Risk Policy & Strategy to lead a team of policy analysts within the Trust & Safety organization. This individual will cultivate a deep understanding of our Quickbooks and Mailchimp products and bring industry best practices around fraud prevention and generative AI to address large scale problems related to product abuse. As we continue to grow our capabilities with the advancements in AI-assisted solutions, this individual will also play a critical role in developing and executing short and long-term strategic and tactical plans across all products to improve our security posture against fraud and abuse in the evolving online threat landscape.
Responsibilities:
Lead a high-performing team of fraud and risk data analysts by providing real-time coaching and best practice guidance to team members relating to their daily work as well as growing their careers
Lead strategic initiatives with measurable milestones and impact to KPIs
Act as a strategic partner across our product development, product management, legal, investigations, data science, and other teams for fraud/abuse prevention solutions throughout the fraud lifecycle of detection, investigation, remediation, and prevention
Combine historical data with strong subject matter expertise and intuition to create and execute strategies to achieve short and long-term objectives at scale
Provide guidance and oversight in raising awareness of broader fraud and product issues, generative AI ongoing trends and driving toward automated solutions.
Stays abreast of fraud trends, emerging fraud and generative AI threats, and new system/tools to help bolster fraud prevention/detection capabilities
Own and assess your teams progress toward established performance goals.