Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.
Responsibilities
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

We are looking for a Tier 2 Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a growing team of top professionals that own and maintain next-generation responsible AI agent solutions. You will act as a trusted advisor to our clients, be an essential part of the success of both our customers and Account Executives maintaining and supporting customers post launch. Tasks include resolving inbound technical issues, troubleshooting complex integrations, monitoring and proactively enhancing live AI Agents and serving as a technical SME.

As a passionate technologist and customer advocate, you will connect the dots between the technical solution to business value for the customer. This position will report to Manager, Support Engineering.

Responsibilities
Engage with customers via multiple channels (ticketing system, calls and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Serve as a technical subject matter expert, focusing on swift resolution of issues and proactive monitoring of performance
Develop deep technical expertise, continuously learn as the product evolves, and become the go-to authority in your domain.
Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor the Support Engineering team, ensuring theyre equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the evolution of our platform.
Build robust solutions and internal tools to help TSEs debug metric behavior, query complexity, and visibility gaps faster and more consistently.
Scale knowledge globally through training sessions, office hours, and playbooks to prepare the Solutions team for new features and improvements.

We offer hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond to benefit the patients we serve. We are a dynamic, fast-paced company operating in over 34 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We are looking for Microsoft 365 Security Engineer to lead the implementation and continuous improvement of Microsoft security and compliance capabilities across the Microsoft 365 environment. The role focuses especially on Microsoft Purview and Microsoft Defender for Cloud Apps, and also covers Microsoft Defender for Office 365, Security for identity, Entra ID security controls, and security features across Exchange Online and collaboration services. You will translate requirements into technical design and configuration, implement and tune policies, rollout changes safely, troubleshoot complex issues, and document solutions and operational procedures. You will work closely with IT and system teams to ensure stable integrations, minimal business disruption, and measurable risk reduction.
Responsibilities:
Lead end to end implementation and ongoing improvement of Microsoft 365 security and compliance controls. Implement and operate Microsoft Purview, including sensitivity labels and DLP, and support additional compliance capabilities as needed. Implement and operate Microsoft Defender for Cloud Apps CASB, including cloud discovery, governance controls, and policy enforcement. Implement and tune Microsoft Defender for Office 365 protections for phishing, malware, and impersonation threats. Support identity driven security controls with Entra ID, including Conditional Access concepts and tenant security posture improvements. Improve Exchange Online security posture, mail flow protections, and related configurations. Create technical documentation, runbooks, and change plans, and provide operational support and troubleshooting. Partner with internal teams and stakeholders to plan rollouts, reduce false positives, and maintain business continuity. Experience in securing Microsoft SharePoint Online, including configuration of access controls, data protection policies, and compliance settings.
City:
Petah Tikva