דרושים » מחשבים ורשתות » IT Support Specialist

We are seeking a Cloud-Oriented IT Support Specialist to join our IT department.
In this role, you will support our companys global users, systems, on-prem and cloud-based IT environment, including GCP resources. You will help manage IT infrastructure across hybrid environments (on-premises, cloud, SAAS), ensuring smooth daily operations and helping to maintain a secure, reliable, and scalable IT ecosystem.
A day in the life
Provide IT and helpdesk support for our company offices and employees globally.
Manage and maintain the companys IT systems across local and GCP environments.
Administer and maintain the companys SAAS solutions and apps.
Support employee onboarding and offboarding processes.
Manage user access and identity across cloud and enterprise systems.
Monitor and support the companys non-production GCP infrastructure, including virtual machines, storage, and networking components.
Support and troubleshoot hardware, software, and cloud-based tools used by employees.
Maintain and document IT asset inventory, including cloud resources.
Support and manage video conferencing systems and other collaboration tools.
Collaborate with DevOps and Security teams on IT automation and cloud policy enforcement.

Were looking for an IT Technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.


What youll do:

* Provide best-in-class support to our employees in HQ Tel Aviv Office.

* Ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.

* Immediate support employees from home through remote takeover and training.

* Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems.

* Assistance in inventory monitoring, planning, and execution.

Were looking for an experienced & talented IT Infrastructure Team Leader to join our growing IT department and lead our IT and Cloud Corporate Infrastructure.
Youll be suggesting, implementing and deploying new IT solutions together with maintaining our existing IT infrastructure, assuring that all of our systems are in optimal condition, providing the best service to our clients.
Responsibilities
Lead a team of IT Infrastructure & Cloud engineers, managing their day-to-day operational work including prioritizing tasks and meeting team goals.
Be a focal point for escalations requests from the field, related to our global corporate on-premise and cloud infrastructure. This includes servers, storage appliances, active network equipment, firewalls and cloud services.
Support a variety of IT cloud-related SaaS services and platforms such as AWS, Okta, Google Workspace, MDM, Cloud Backups, Zero Trust Network Access (ZTNA), Secure Web Gateway, Cloud-based EDR and other cutting-edge technologies.
Define network policies and procedures, including design and planning network communication systems.
Assure and monitor high network performance (availability, utilization, throughput, QoS, latency, etc.)
Suggest, implement and deploy new solutions together while maintaining the existing infrastructure, assure that all our systems are in optimal condition, and provide the best service to our clients.
Identify IT related business requirements and propose innovative solutions to enhance efficiency and productivity.
Set roadmap objectives, goals, and KPIs for the IT infrastructure team.
Design and implement the IT Infrastructure in new offices worldwide contributing to our global expansion.
Collaborating with our security team to implement technology and security policies, safeguarding our systems and data from potential threats.
Lead IT purchasing decisions and processes as needed.

We are seeking a Global IT Manager to lead and evolve Fiverr’s worldwide IT operations. This senior role oversees our global IT strategy, service delivery, infrastructure, and support teams across multiple locations. The ideal candidate is a service-oriented, highly motivated, and forward-thinking technology leader who thrives in a dynamic, fast-growing, and IT-centric environment. As the Global IT Manager, you will act as Fiverr’s primary technology focal point for all offices and remote employees, ensuring exceptional IT experiences, operational excellence, and scalable growth. You will guide a high-performing global IT team, drive cross-regional consistency, and partner closely with Security, Engineering, Workplace, and other business units to support strategic initiatives. You will oversee all aspects of end-user services, device management, SaaS systems, IT asset lifecycle, automation, compliance, and global support frameworks. While this is a leadership role, it remains hands-on with direct involvement in complex escalations, architecture decisions, and critical infrastructure improvements.

What am I going to do?:


* Lead, mentor, and grow Fiverr’s global IT team, including regional IT leads, support engineers, and specialists.
* Own the global IT roadmap: driving standardization, modernization, and long-term scalability.
* Oversee global Tier 1-2 support operations and ensure world-class service levels across time zones.
* Manage the full lifecycle of end-user hardware (primarily macOS), SaaS platforms, identity systems, and collaboration tools.
* Define and optimize global IT processes, documentation, and KPIs.
* Partner with Security and Engineering teams to maintain a robust, secure, and compliant environment.
* Lead global technology rollouts, office build-outs, network upgrades, and enterprise tool implementations.
* Serve as the escalation point for complex technical and operational issues.
* AI-driven - Champion automation, simplification, and system integrations to enhance efficiency
* Manage IT budgets, vendor relationships, and procurement processes.

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

We are looking for a proactive IT Support Specialist to join us 3 days a week and be the "go-to" person for all things technical in our Tel Aviv office. This is a flexible position where you can organize your hours around your studies or other commitments, as long as office needs are met.

You will handle everything from onboarding new employees with the right gear to managing licenses and keeping our daily operations running smoothly. You will work closely with our HR and Operations teams to ensure every "Balancer" has the tools they need to succeed from day one.

Responsibilities
What You'll Do

Onboarding & Offboarding: Own the technical side of the employee lifecycle. Prepare laptops (Mac/PC), set up accounts (Google Workspace, Slack, etc.), and ensure new hires have a "plug-and-play" experience on their first day.
Hardware & Infrastructure: Manage our physical IT inventory. This includes purchasing and setting up laptops, monitors, cables, adapters, and ensuring our meeting rooms are always client-ready.
Help Desk Support: Serve as the first address for troubleshooting hardware and software issues for our team in Tel Aviv (and occasionally remote).
SaaS & License Management: Oversee our software stack. You will assign licenses, track usage, and revoke access for offboarded employees to keep our budget efficient.
Basic Security Hygiene: Help us keep our environment safe. You will ensure all company laptops have the latest updates and antivirus software installed, and manage basic access permissions to ensure the right people have access to the right tools.

We're looking for a Director of IT to lead our global IT operations and be a key partner in building OS - our Operating System. This role owns IT operations across all Port offices (Tel Aviv, US, and remote) while driving IT strategy and standards company-wide.
As we scale rapidly, we need a leader who can deliver exceptional IT support, seamless onboarding experiences, and reliable technology infrastructure across our global team. You'll lead the IT organization, manage a distributed team, and partner with the CIO to build scalable IT systems that ensure every employee-regardless of location-has the technology foundation they need to succeed.
This is a hands-on leadership role for someone who can balance operational excellence with strategic thinking. You'll manage immediate IT needs while building the processes, policies, and tooling that let us scale smoothly. Based in our Tel Aviv headquarters, you'll work closely with engineering, product, and business teams while leading IT operations globally.
What you'll do:
IT Operations & Support Leadership
Lead global IT operations across all our offices (Tel Aviv, US, UK) including helpdesk, onboarding/offboarding, hardware, and infrastructure
Manage the IT team ensuring consistent service delivery across timezones
Oversee employee technology lifecycle and ensure smooth onboarding/offboarding globally
Manage office IT infrastructure including networking, conference rooms, and physical security across all locations
Establish IT service commitments (SLAs) and track performance metrics
Build strong stakeholder relationships and proactively address technology needs
Use data to prioritize automation and plan team capacity
Champion "opinionated IT"-helping employees understand the best way to work, not just fixing problems
Create training materials, how-to guides, and best practices for productivity tools
Build self-service resources to reduce reactive support burden
Document IT processes and be the example of "how we help others"
Design and implement IT automation for onboarding, access provisioning, and monitoring
Build processes that scale as we grow
Vendor & Compliance:
Manage vendor relationships for IT services globally (including regional vendors)
Oversee IT asset lifecycle and maintain accurate inventory across all locations
Ensure all IT operations meet SOC2, ISO 27001, and FedRAMP compliance requirements globally
Partner with Security team on device security and access controls worldwide
Who you'll work with:
You'll report to the CIO and manage the global IT team. Based in Tel Aviv, you'll partner closely with Security, HR, Facilities, and Finance teams across all our locations.

We are seeking a Global IT Manager to lead and evolve our companys worldwide IT operations. This senior role oversees our global IT strategy, service delivery, infrastructure, and support teams across multiple locations. The ideal candidate is a service-oriented, highly motivated, and forward-thinking technology leader who thrives in a dynamic, fast-growing, and IT-centric environment.
As the Global IT Manager, you will act as our companys primary technology focal point for all offices and remote employees, ensuring exceptional IT experiences, operational excellence, and scalable growth. You will guide a high-performing global IT team, drive cross-regional consistency, and partner closely with Security, Engineering, Workplace, and other business units to support strategic initiatives.
You will oversee all aspects of end-user services, device management, SaaS systems, IT asset lifecycle, automation, compliance, and global support frameworks. While this is a leadership role, it remains hands-on with direct involvement in complex escalations, architecture decisions, and critical infrastructure improvements.
What am I going to do?
Lead, mentor, and grow our companys global IT team, including regional IT leads, support engineers, and specialists.
Own the global IT roadmap: driving standardization, modernization, and long-term scalability.
Oversee global Tier 1-2 support operations and ensure world-class service levels across time zones.
Manage the full lifecycle of end-user hardware (primarily macOS), SaaS platforms, identity systems, and collaboration tools.
Define and optimize global IT processes, documentation, and KPIs.
Partner with Security and Engineering teams to maintain a robust, secure, and compliant environment.
Lead global technology rollouts, office build-outs, network upgrades, and enterprise tool implementations.
Serve as the escalation point for complex technical and operational issues.
AI-driven - Champion automation, simplification, and system integrations to enhance efficiency
Manage IT budgets, vendor relationships, and procurement processes.

The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.
Key Responsibilities
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.

We are seeking an enthusiastic, collaborative, and highly motivated Hands-On IT Manager to join our company. The ideal candidate thrives in a fast-paced environment and welcomes new challenges every day.
The IT Manager will report directly to the Director of Infrastructure Engineering and will be managing our IT systems and will provide global IT support. In addition, they'll be responsible for implementing and enforcing information technology policies and tools per standards and managing inventory and licensing.

Responsibilities:
Support end users with patience and professionalism, ensuring a helpful and service-minded approach.
Manage the IT staff globally.
Manage the IT Budget.
Manage information technology and computer systems, track, research, evaluate, and maintain hardware and software inventory.
Maintain essential IT operations, including operating systems, asset management tools, applications, email systems, laptops, meeting rooms, software, and hardware.
Design, develop, implement, and coordinate systems, policies, standards, and procedures.
Handle business-critical IT tasks and systems administration.
Act in alignment with user needs and system functionality to contribute to organizational policy.
Identify problematic areas and implement strategic solutions in time.
Lead projects, methodologies, and key responsibilities within a larger business initiative.

we are an AI lab specializing in efficient, optimized models that enable groundbreaking consumer experiences. We leverage advanced training and inference capabilities alongside cluster reliability to push the boundaries of generative AI. At the core of this vision is a belief that intelligence should fuel creativity. Were backed by top-tier investors, working with global partners, and growing fast.
Why join us?
Build the Foundation: Take full ownership of the IT infrastructure in a high-growth AI lab where tech is at the core of everything we do.
Work with the Best: Support and collaborate with top-tier AI researchers and engineers in a low-bureaucracy, high-impact environment.
Cutting-Edge Stack: Manage a modern, cloud-native environment with the latest Apple hardware and SaaS integrations.
Professional Growth: Gain deep exposure to IT Security and automated workflows in one of the most exciting sectors in tech today.
What you'll do:
Hands-on IT Management: Lead the full lifecycle of IT equipment and office hardware-from procurement and provisioning to troubleshooting and maintenance.
System Integrations: Build and maintain seamless connections between our internal tools using Webhooks and APIs.
SaaS Administration: Manage and optimize our cloud-based platforms, with a focus on Google Workspace and productivity tools.
Security & Compliance: Implement and monitor IT security protocols to ensure our environment remains secure and trustworthy.
Onsite Support: Provide high-level technical support for our team, ensuring every workstation and system is performing at its peak.