דרושים » מכירות » Sales Manager - Utility Key Account Manager - Israel

We are looking for an Account Manager to join our expanding Israeli-based team.

As Account Manager, you will manage our global customers and implement our solution within enterprise organizations. This role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers including the provision of training and support to customers using our products.

Responsibilities:
Manage project implementations for both new customers and those of our existing clients as their requirements grow.
Engage with our clients through meetings, email, phone or via the ticketing system.
Understand our clients' needs, tackle problems and where necessary, escalate the case to the relevant people.
Think creatively about technical issues and provide clients with workarounds when necessary.
Manage changes to the project scope, project schedule when needed.
Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency.

Being a Regional Service Manager (RSM) for Israel is an exciting task since you will be the superhero that our clients need. You know what and how to set up our solutions in order to satisfy their needs.
You will be leading the technical services for some of the most advanced renewable energy solutions in the world, spearheading a fast-growing global industry.

The position is both challenging and most awarding with multiple potential directions of long-term promotion within our well-established global organization.

Your target revolves around three key objectives:
1. Enhance customer satisfaction and elevate the companys service ratings and brand recognition continually.
2. Handle customer escalations effectively, serving as a point of escalation.
3. Recruit, train, and supervise service team members and Service Partners in optimal service practices.

To achieve these goals, focus on the following pivotal tasks:
Maintain high service standards, streamline communication, and establish expectations among clients, service partners, local operational and sales teams, as well as regional and headquarters personnel.
Oversee project management for commissioning services.
Lead Field Service Team activities on and offsite for failure research and corrective maintenance.
Define, document, and consistently apply operational procedures, processes, and practices.
Conduct quality reviews of technicians' work to ensure compliance with established standards.
Collaborate with EMEA Service Management to enhance overall activities.
Negotiate and manage customer contracts, particularly Service Level Agreements (SLAs).
Provide support and propose service solutions as the primary point of contact for company customers.
Undertake on-call and service duties as needed.
Assist the Sales team by actively participating in exhibitions.
Ensure current and future service contracts and agreements have updated documentation and processes.
Demonstrate knowledge and adherence to health and safety guidelines, ensuring team members comply with regulations.

KMS Lighthouse is looking for an Account Manager to join our expanding Israeli-based team. As Account Manager , you will manage our global customers and implement our solution within enterprise organizations. This role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers– including the provision of training and support to customers using our products.

Responsibilities:

* Manage project implementations for both new customers and those of our existing clients as their requirements grow
* Engage with our clients through meetings, email, phone or via the ticketing system
* Understand our clients' needs, tackle problems and where necessary, escalate the case to the relevant people
* Think creatively about technical issues and provide clients with workarounds when necessary
* Manage changes to the project scope, project schedule when needed
* Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency

As our company continues to rapidly grow, we seek a VP Sales to join us
We are looking for a senior leader who is inspired by the cloud and AI revolution to work alongside our CEO to drive the sales for our company.
This role will require you to own the full sales cycle, from lead gen to opportunity to closure and account expansion. You will lead teams of hunters, account managers and customer success managers to influence both prospects and clients to build, shape and grow their business on top of the cloud, and in other cases their digital transformation journey to the cloud.
This is an exciting opportunity to be part of a fast-growing and entrepreneurial organization, bringing innovation and growing the adoption of cloud.
Roles & Responsibilities:
Help lead the strategic growth of our company.
Successfully work in a scaled environment, impacting a large diverse customer portfolio while managing ongoing sales activities
Build a pipeline of new prospects
Manage entire sales cycle - from lead to MQL, to SQO to contract signature
Own the proposal creation and collaborate with delivery to ensure successful engagements post contract signature
Instill customer centricity and bring added value solutions for our existing clients
Retain customers and identify opportunities to expand scope of work
Build and leverage relationships with all internal and external stakeholders to further adopt cloud services in the market
Collaborate with our company resources to support customer interests and further drive solution adoption
Assist in translating market feedbacks and requirements into new winning offerings
Work closely with channel partners to ensure ongoing collaboration.

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We seek a Customer & Account Specialist to promote the company's product in hospitals and dedicated clinics in the southern region up to Jerusalem You will communicate with professional HCPs (physicians- Ophthalmologists and Endocrinologists, nurses, pharmacists) in a variety of channels, F2F and digital, to raise product awareness, answer queries, provide updated and reliable information, and be a part of the launch of this new product.
Responsibilities:

* Territory and customers management: MCCP update, Call plan adherence (CPA), identifying customer needs and suitable channels for communication.
* Organizing F2F appointments and meetings with HCPs
* Support HCPs' decision to optimize patient outcomes in an ethical way
* Lecture to physicians and medical personnel (according to the MC terms)
* Promoting company products
* Raise awareness of the unit's products and scientific update (EBM)
* Meeting both the business and scientific needs of healthcare professionals
* Development of new initiatives
* Creating collaborations and establishing professional relationships with HCPs
* Active participation in team meetings, including sharing information and best practices, reading relevant materials, preparing presentations, and marketing materials according to the team's needs.
* Open communication with customers and the companys functions regarding the team's products
* Maintain a deep and current knowledge of the industry, trade association, competitors, and buyer dynamics, and focus effort on customer opportunities
* Working according to the company's practices, compliance codes, rules, and regulatory guidelines
* Report any safety information received during work to the Pharmacovigilance Department
*  Attending conferences at any time is required.
City:
Petah Tikva

Medison offers hope to patients suffering from rare and severe diseases, by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead, and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company, operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We seek a Senior Customer & Account Specialist to promote the company's products in the country's Central-South region and communicate with professional healthcare providers (HCPs), including physicians, nurses, and pharmacists. The Senior Customer & Account Specialist will increase product awareness, answer queries, provide updated and reliable information, and introduce new products.

Responsibilities:

*  Territory and customer management: MCCP update, Call plan adherence (CPA), and identifying customer needs, use of digital tools.
* Organizing and conducting meetings with HCPs in the designated work territory, ensuring compliance with specified requirements and the assigned action plan.
* Providing support to HCPs in optimizing patient outcomes
* Delivering lectures to HCPs (according to the MC terms).
* Professionally promoting the company's products and providing scientific updates based on evidence-based medicine (EBM).
* Developing new initiatives.
* Establishing collaborations and fostering professional relationships with HCPs.
* Actively participating in team meetings, including sharing information and best practices, reviewing relevant materials, and preparing presentations and marketing materials as per the team's requirements.
* Taking an active role in team/unit projects.
* Maintaining open communication with other functions within the company regarding the team's products.
* Attending conferences in Israel and overseas.

City:
Petah Tikva