דרושים » עבודה ראשונה » Customer Service Coordinator

looking for highly skilled and experienced FinOps & Customer-Success Manager to join our team.
As a CSM, you will be responsible for building and maintaining strong customer relationships, developing and implementing success programs, improving customer experience, and minimizing churn. You will also be responsible for onboarding and training clients, providing insights on client-to-business interactions, and handling customer complaints and requests.

The successful candidate must possess an entrepreneurial mindset, excellent communication skills, and a strong aptitude for learning and using new technologies. Additionally, you should be able to provide valuable insights on customer behavior, contribute to clients' business goals, and develop effective strategies to drive customer success.

Design, develop, and implement FinOps and customer success programs for Azure cloud, aligning with methodology and best practices.
Serve as a focal point for cloud customers throughout their lifecycle, overseeing onboarding, training, and growth initiatives. Focus on cost optimization, governance, and best practices.
Stay current on Azure programs, FinOps tools and trends in the cloud industry, keeping abreast of policy changes from various cloud vendors.
Lead FinOps processes with cloud customers, concentrating on cost optimization, governance, and best practices.
Analyze and extract insights from extensive cloud billing and usage datasets using Business Intelligence (BI) tools. Monitor data patterns to identify anomalies and unplanned spikes, contributing valuable input for strategic and operational decision-making.

We are seeking a customer service agent who will deliver swift and efficient front line service to both merchants and end customers. The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard, and maintaining set SLAs and ensuring that any issues are forwarded to the Team Leader.
You will work closely with the Team Leader on identifying and reporting urgent issues, developing improvements to procedures and generally improving the services provided by the team.
Hybrid position- working 3 days a week from the office in Petah Tikva.

Were looking for a sharp, customer-obsessed team member to join our growing Client Partner function at Commit. Youll work closely with strategic customers and internal teams to help drive growth, ensure delivery excellence, and strengthen long-term relationships.
This role ensures that Commit's entire range of products and services are presented as applicable to assigned clients and ensures client needs and expectations are met - and exceeded by the company.
Responsibilities and Duties:
Establish productive, professional relationships with key stakeholders in strategic accounts.
Coordinate internal and external teams to ensure high-quality delivery and customer satisfaction.
Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
Proactively lead joint strategic account planning processes with customers to develop mutual performance objectives, financial targets, and critical milestones.
Act as the strategic voice of the customer internally, helping shape solutions that align with business needs.