דרושים » שירות לקוחות » Enterprise Customer Success Manager- Russian Speaker

We are seeking an experienced Account Management Director to lead and optimize our Account Management team.
The Account Management Director is a leadership position that involves spearheading the AM teams efforts to maximize customer retention, revenue growth, and overall account health. You will be responsible for developing strategies to ensure customer satisfaction, retention and expansion while fostering a positive corporate culture, and driving continuous improvement in customer engagement.
The ideal candidate will possess a track record of exceeding expansion and retention targets within a fast-paced startup or SaaS company.
As the Account Management Director, you will develop and implement strategies, foster a culture of continuous improvement, and collaborate cross-functionally to enhance customer engagement and satisfaction.
Responsibilities
Leading the Account Management Team Leads with a focus on customer success and growth
Developing and implementing customer retention and expansion strategies
Identifying key customer experience indicators and trends
Driving continuous improvement in customer engagement and lifecycle
Manage, mentor, and inspire your regional Account Management Team Leads to achieve their goals and consistently excel.
Collaborate with internal teams, including Legal, Operations, Product, Payments, and Finance, to provide seamless support for your team.
Exhibit strategic thinking, superior presentation skills, and effective communication.
Work with the team to build and maintain strong client relationships by understanding their unique needs, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying upselling and cross-selling opportunities within regions Book of Business.
Collaborate with the VP of Customer Success and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals that showcase the companys value proposition and participating in RFP interviews with the Sales team.
Strive for your team to achieve KPIs as defined by the organization, continuously monitoring progress and taking corrective actions as needed.
Optimize client interactions and sales strategies by utilizing playbooks and processes, providing valuable feedback and suggestions for process improvements based on real-world client experiences.

We are seeking a Technical Customer Success Manager (TCSM) with a proven track record in cybersecurity and enterprise customer engagement. This role is pivotal in driving customer success, maximizing Hyver adoption, and ensuring the delivery of high-impact cybersecurity services.
Responsibilities:
Customer Success & Strategic Advisory: Serve as a trusted advisor to enterprise customers, helping them understand and reduce cyber risk using the Hyver CRQ platform. Build and maintain strong relationships with CISOs, security teams, and business stakeholders. Act as the primary technical point of contact, managing escalations and ensuring customer satisfaction.
Hyver Platform Enablement: Lead onboarding, training, and continuous enablement to ensure deep adoption of Hyvers cyber risk quantification and exposure management capabilities. Translate complex cybersecurity data into actionable insights aligned with business priorities.
Professional Services Oversight: Coordinate and oversee delivery of red team, blue team, threat intelligence, and other professional services. Align service engagements with customer goals and ensure measurable outcomes.
Retention, Growth & Expansion: Drive customer retention through proactive engagement and value realization. Identify upsell and cross-sell opportunities in collaboration with the sales team.

We are looking for a Partnership Success Manager to join our Operations team.
Key Responsibilities:
Partner Relationship & Account Management
Act as the main point of contact for our partners (In-Country Team - ICTs)
Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
Drive partner engagement, satisfaction, and performance
Manage escalations with a proactive and solutions-oriented approach
Ensure partner alignment with business goals, SLAs, and performance standards
Project & Operational Excellence
Lead and coordinate strategic client cycles, onboarding, and transition plans
Monitor and support high-risk clients and complex implementations
Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)
Commercial & Strategic Oversight
Oversee commercial aspects including service scope documentation and pricing alignment
Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network
Data & Knowledge Management
Maintain accurate partner data in Salesforce, generate reports and insights
Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
Promote knowledge sharing and process consistency across regions and projects
Performance & Process Optimization
Evaluate partner performance regularly and implement continuous improvement plans
Establish and maintain clear operational guidelines and best practices
Actively manage workflows, SLAs, and service delivery standards.