דרושים » מחשבים ורשתות » Technical Support Team Leader

a dynamic software development services company that delivers supreme architectural and technical expertise.
Our mission is to provide in-depth consultancy, integrate product and design research into our development process, offer managed software and cloud solutions, and provide customized training programs to bridge knowledge gaps.
We are empowering our employees with a comprehensive range of professional courses and training programs. From Cloud Computing (Azure, AWS) to Modern Full stack Web Development, Microservices, Software Architecture, and DevOps,
We are looking for a DBA/Database Expert to support all CFS services, ensuring optimal database performance, scalability, and reliability across our services. You will play a key role in managing and optimizing databases, automating operations, and ensuring data integrity across multiple environments.
We are looking for a Technical Support Engineer with strong coding skills in JavaScript and Java to join our team. This role involves troubleshooting and resolving customer support tickets in a timely and professional manner. A successful candidate should be a fast learner, capable of debugging technical issues efficiently while providing exceptional customer support.
Key Responsibilities
Provide technical support for customers, ensuring timely resolution of issues.
Investigate, troubleshoot, and debug JavaScript and Java-based applications.
Analyze logs and monitor system performance using Dynatrace, Kibana, and other logging tools.
Work closely with engineering teams to resolve complex technical issues.
Maintain and improve knowledge base documentation to help customers with self-service troubleshooting.
Communicate clearly with customers, ensuring they understand the status and resolution of their issues.
Stay up to date with product updates.

Who Are You?
You are dedicated to ensuring that the company Support experience is unparalleled. You believe that the key to achieving this is creating a dynamic environment with the most efficient and scalable delivery tools and processes to address customer inquiries, resolve issues, and improve the customer experience swiftly and thoroughly.
Key Responsibilities:
Lead or assist in multiple projects, ensuring the delivery of agreed-upon scope, on time and with high quality.
Apply industry best practices, techniques, and standards throughout project execution.
Develop User Stories based on research and the needs of the Support Organization for various platform updates.
Manage and update tasks/projects through a project tracking system.
Assist in risk analysis and mitigation for each project, identifying and eliminating process bottlenecks.
Conduct thorough testing of new features and/or processes in our UAT environment.
Triage and manage issues reported by internal support users, prioritizing based on severity and impact.
Research and introduce new tools/applications to the Support team by attending conferences and staying updated on the latest technology.
What Is The Support Operations Specialist?
The ideal candidate has a proven track record of leading or engaging in complex projects and integrating sophisticated tools into the Support team. They are strategic thinkers who can dive into details and be hands-on. The successful candidate will have a high sense of urgency, strong technical knowledge, and the ability to find optimal solutions for any challenge.

CodeValue, founded in 2010, is a dynamic software development services company that delivers supreme architectural and technical expertise. Our mission is to provide in-depth consultancy, integrate product and design research into our development process, offer managed software and cloud solutions, and provide customized training programs to bridge knowledge gaps. We are empowering our employees with a comprehensive range of professional courses and training programs. From Cloud Computing (Azure, AWS) to Modern Full stack Web Development, Microservices, Software Architecture, and DevOps,
We are looking for a Technical Support Engineer with strong coding skills in JavaScript and Java to join our team. This role involves troubleshooting and resolving customer support tickets in a timely and professional manner. A successful candidate should be a fast learner , capable of debugging technical issues efficiently while providing exceptional customer support.
Key Responsibilities
* Provide technical support for customers, ensuring timely resolution of issues.
* Investigate, troubleshoot, and debug JavaScript and Java-based applications.
* Analyze logs and monitor system performance using Dynatrace, Kibana, and other logging tools
* Work closely with engineering teams to resolve complex technical issues.
* Maintain and improve knowledge base documentation to help customers with self-service troubleshooting.
* Communicate clearly with customers, ensuring they understand the status and resolution of their issues.
* Stay up to date with product updates.

We are seeking a skilled Senior Technical Support Engineer to join our team in Israel.

In this role, you will play a crucial part in supporting our customers throughout their journey, from presale consultations to post-sale technical support. You will work closely with our R&D engineers to ensure seamless integration and resolution of technical issues. Additionally, the role will involve aspects of solution engineering, where you will contribute to designing and implementing tailored solutions for our clients.

At Infinidat, we help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies. We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers. We are always there to protect our customers' data in every hardware/software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach. This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
Responsibilities:

* Initiate and manage all on-site customer activities - logistically and operationally
* Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
* Provide initial assistance to incoming phone calls and email queries related to our product
* Maintain and constantly improve an internal knowledge base and workflows

Were on the lookout for a Technical Support Engineer whos ready to go beyond the usual break/fix routine. This isnt just about fixing issues; its about breaking the mold of traditional support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. Youll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldnt even dream of.
What you'll do:
Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. Youre not here to twiddle your thumbs; youre here to inspire, challenge, and elevate.
Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. Youll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. Youre the go-to when others throw in the towel.
Obsess Over Customers: Our customers arent just clientstheyre your mission. Ensure their experience isnt just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know weve got their back, every step of the way. Our customers dont just deserve supportthey deserve unforgettable experiences.
Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isnt just participationits disruption with purpose.
Innovate Relentlessly: Implement solutions that go beyond traditional technical support. Youre here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and dont hesitate to shake things up.

we help enterprises and service providers empower their data -driven competitive advantage at scale. We are a leading provider of enterprise-class Storage solutions. The companys software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing Storage technologies.
The data Center Technician role is ideal for individuals who have a keen interest in IT infrastructure, networking, and hardware maintenance. The data Center Technician will be responsible for supporting daily operations, troubleshooting hardware, software and network issues, and ensuring optimal performance of the data center environment.
Responsibilities:
* Assist with the installation, configuration, and maintenance of servers, network devices, and other data center hardware
* Assist in hardware replacements, upgrades and repairs as required by development teams
* Handle cabling tasks, including running, terminating, and organizing network, fiber and power cables
* Document processes, issues, and resolutions accurately using internal ticketing and documentation systems
* Remotely fix and resolve software issues of data -center servers and other equipment
* Collaborate with other IT and engineering teams to support various projects and initiatives