The Field Engineer is a dynamic role that combines working with customers and internal teams to investigate technical issues from the field, suggest solutions and ensure they are resolved.
You need to have a strong technical orientation and background together with a really strong sense of and passion for customer service.
You should be able to juggle multiple different tasks at once, know how to prioritize them and be highly organized.
You are a great communicator and highly execution oriented - making sure that both the internal teams and the customer fully understand the problem and solution.
Responsibilities:
Investigate and debug technical product issues that come in fromthe field Replicate the problem, identify source through investigation of logs & database, offer solution if possible, assess the impact based on business importance, organize the hand-off to relevant dev teams and make sure they deliver.
Support existing customers with issues relating to APIs and, where needed, support the integration team in onboarding new customers.
Provide technical support to business automation projects.
The right candidate must be able to communicate technical issues to colleagues and customers with a variety of backgrounds in a way that is equally understood by technical and non-technical partners.
Requirements:
trong in scripting, SQL,APIs, language like Python, Front end capabilities (JS, HTML) (e.g development center).
Business oriented, needs to have the ability to work with partners, technical teams internally technical + business combined.
Responsive, available, organized (working with multiple teams), not afraid to take decisions based on knowledge and data and provide step-by-step technical help, both written and verbal.
Ability to diagnose and troubleshoot basic and complex technical issues.
Excellent problem-solving and communication skills.
Regular Office hours Monday-Friday.