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Serve as the highest level of technical escalation for Tier 1 and Tier 2 Support Engineers. Provide remote and on-site support to global customers and partners as needed, including participation in On-Call Duty rotation to provide after-hours support. Serve as primary service engineer for local customers. Diagnose and resolve complex hardware, software, and system integration issues on our MR-guided focused ultrasound systems. Perform hands-on troubleshooting, diagnostics, and repair of MRI-guided focused ultrasound systems in the field and lab environments. Collaborate with R&D, QA, and Product teams to drive root cause analysis and implement short- and long-term solutions. Participate in design reviews and provide field feedback to improve product reliability and serviceability. Analyze case trends using salesforce and build dashboards or reports using Excel and BI tools. Develop and maintain troubleshooting guides, PM protocols, FRU instructions, and technical documentation. Deliver technical training to global service teams and partners. Support system validation, software upgrades, and new product introduction (NPI) activities. Ensure adherence to our Quality Policy, ISO 13485, MDSAP, FDA, privacy and safety standards.

Master data Management, Create and maintain master data, including MRP policy, ensuring the accuracy and consistency of all material planning data across the organization. MRP management to ensure accurate and timely availability of materials. Ensure that planning parameters such as lead times, lot sizes, and safety stock levels are optimized. ABC Analysis, ABC classification of materials based on usage rates, costs, and criticality to prioritize planning and control efforts. Adjust planning and stocking strategies based on the classification to improve material availability and reduce excess inventory. Long-Term Planning, develop long-term material forecasts in alignment with the companys strategic goals, customer demand trends, and new product introductions. Anticipate potential challenges in supply chain and plan accordingly to mitigate risks. Engineering Change Orders (ECO), manage the material aspects of ECOs. This includes mapping out which part numbers (PNs) will be affected by the change, assessing potential risks of shortages, obsolescence or delays in production, and determining the impact on inventory levels and lead times. End of Life (EOL), Oversee material planning for products approaching end of life, ensuring an efficient phase-out process with minimal excess inventory. FEFO Management, Implement and manage the First Expiry, First Out (FEFO) methodology to optimize inventory utilization and reduce material waste. Support for R&D and NPI, collaborate with R&D and New Product Introduction (NPI) teams to ensure seamless material availability during new product launches and development phases.
* Working according to our Quality Policy, relevant Quality Procedures & Standards, and privacy & safety rules.
* Working according to our Quality Policy, relevant Quality Procedures & Standards, and privacy & safety rules.

· Assist in the design and development of electronic boards and sub-systems · Building and Integrating Prototypes, calibrate and test them o Verify that the related documentation is correct and adequate- in case this documentation was provided o Assist in writing such documentation – in case of prototypes · Support verification and integration processes of electrical Circuits/sub-systems · Collaborate with multidisciplinary engineering teams o Participate in testing activities, analyze results, and document findings