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We are NeoGames (Nasdaq: NGMS), a global leader of iLottery solutions and services to national and state-regulated lotteries. We are part of the NeoGames Group, an iGaming powerhouse with 1100 employees spread across 8 countries. At NeoGames, we pride ourselves on our “People first” culture. Not only has it been a core value in our organization for as long as we can remember but it also runs in our DNA and is felt in every aspect of our operations. The NOC Shift Leader plays a crucial role in managing and overseeing operations during the shift, ensuring smooth workflow, and addressing any issues that may arise.

Responsibilities:
Lead and supervise a shift, providing guidance and ensuring adherence to the team's procedures. Monitor and manage shift operations to ensure efficiency and productivity. Collaborate with other shift leaders and management to maintain seamless 24/7 operations. Serve as a point of contact between shift staff and management, reporting any significant incidents, managing escalations, and coordinating with higher-level support teams as needed (Internally and Externally).? Maintaining the knowledge base, and continuously seeking opportunities to improve NOC processes and effectiveness.? Incident management Detection, Analysis, Notification, Reaction until resolution, Documentation Provide training and guidance to new and existing NOC engineers and support professional development initiatives for the team. Ensuring that NOC tools and technologies are properly maintained and updated.

We are growing and were looking for a talented Technical Delivery Manager to join our fantastic team!
we are a digital product agency that designs & develops digital products and services for local and international companies, which range from early-stage start-ups to large corporations.
The position is ideal for an energetic, creative individual with a business orientation, independent, and a team player with a strong personality, who would like to take on a wide range of challenging projects in an exciting and dynamic environment.
WHAT YOU'LL BE DOING:
Actively push project progress forward and ensure all milestones and deliverables requirements are met.
Assume full responsibility for project budget and overall profitability.
Responsible for customer satisfaction and handling professional and business disputes.
Leading technical discussions.
Leading development processes in Agile methodology.
Support pre-sales and post-sales processes.
Facilitate the definition of project scope, goals, and deliverables.
Familiar with tools of the trade Jira, Excel, etc.

We are seeking an experienced and skilled IT Infrastructure Team Lead to join our growing organization.
In this role, you will be responsible for overseeing a team of IT infrastructure specialists and ensuring the seamless operation and maintenance of our company's IT infrastructure.
You will play a critical role in managing and improving our technology stack to support our business operations and growth.
Key Responsibilities:
Team Leadership:
Lead, mentor, and motivate a team of IT infrastructure professionals, fostering a collaborative and high-performance work environment.
Conduct regular team meetings, set objectives, and track progress to achieve department goals.
Infrastructure Management:
Manage and maintain the company's IT infrastructure, including virtualization, servers, networks, storage, and data centers.
Oversee system and network administration, ensuring high availability, security, and performance.
Project Management:
Plan and execute IT infrastructure projects, including hardware and software upgrades, migrations, and system integrations.
Define project scope, goals, and deliverables, and manage project budgets and timelines.
Troubleshooting and Support:
Provide technical expertise and support for complex infrastructure issues and incidents.
Collaborate with the IT support team to resolve escalated problems.
Security and Compliance:
Implement and enforce IT security policies and procedures to protect the company's data and infrastructure.
Ensure compliance with industry standards and regulations.
Capacity Planning:
Monitor infrastructure performance and capacity, making recommendations for upgrades and improvements as needed.
Vendor Management:
Evaluate and manage relationships with technology vendors and service providers.
Negotiate contracts and ensure cost-effective solutions.
Documentation:
Maintain detailed documentation of the IT infrastructure, including configurations, procedures, and incident reports.

Required NOC OPERATION LEAD
Join our R&D as a NOC Team Lead, where you'll drive the enhancement of work processes, tools, and KPI management to make sure our team is maximizing its potential.
The team monitors our production environments, applications, and deployment pipelines. Our responsibilities include, among other things, managing incidents from identification through resolution to RCA and acting as the primary point of contact for cost anomaly detections.
Responsibilities:
Lead the establishment, implementation, and tracking of team KPIs and SLOs.
Collaborate with R&D functions to establish and maintain a robust system and practices
Elevate and expand the teams scope and methods, including playbooks & protocols, end-to-end monitoring, anomaly detection, and incident management, to ensure alerts and incidents are handled quickly and professionally.
Revise and implement processes and practices for measuring and managing the teams effectiveness, quality, efficiency, and reliability.
Spearhead knowledge management, ensuring up-to-date materials in line with team standards.

In this role, you will support other worldwide teams during installation, upgrade, and product issues. You will be part of the Tier 3 support team for a complex enterprise system in the medical devices domain. The team is part of R&D and is responsible for product support at all levels, starting from the interface and up to the end user.


Your role:

Responsible for onboarding customer-specific configurations, Integrations, and business requirements for new and existing customers.
Ensure successful ongoing operations with knowledge transfer to customers.
N/R Lead client meetings to extract and document requirements.
Utilise experience and knowledge of resolving complex problems.
Learn, implement, and teach best practices for the implementation and configuration of company products.
Develop software, tests, and tools to ease integration in the professional service field.
Produce and review product documentation and training materials to ensure content accuracy and ability to support company products.
Transfer customer-specific knowledge and documentation to the support team post successful customer onboarding.

A Leading platform with an E2E solution is hiring for an exciting DevOps Leader role(CD Production monitoring Expert),where you will lead a team of 5 skilled DevOps engineers, collab and engage first-hand with our teams and guarantee compliance with security protocols and standards in DevOps activities.
This Role will have tremendous impact and will actively contribute to Product Strategy discussions,the development roadmap, and play a crucial role in decision-making to guarantee the effective execution of cloud platform projects.
We're looking for Someone who's passionate about people and Cloud Infrastructures, with Strong Leadership skills.

As a technical project manager on our team, you will have the opportunity to take part in developing a cutting edge application that has a real impact on hundreds of thousands of customers' lives.

You Will:
You will be responsible for planning, leading, organizing, and motivating agile project teams developing customer facing products. Defining and implementing R&D KPIs and metrics to support team's productivity and velocity improvement to assure all plans are delivered on time with high quality.
Focus on managing projects using Agile methodologies. Embrace Agile values and principles, emphasizing iterative delivery, flexibility, and collaboration.
Implementing and managing the release process from development to testing and then finally to the production environments.
Proactively work to improve KPIs by analyzing workflows and collecting metrics that can help quantify engineering productivity and velocity.
Work closely with Product Managers, Developers, BA/BI and QA to consolidate all features and improvements that are being released and keep an up-to-date roadmap representation of past, current, and future releases.
Manage risks and resolve issues that affect release scope, schedule, and quality.
Set project schedules and milestones, monitor progress and work cross-functionally to ensure on-time completion of development milestones,
Adjust project scopes and timelines in a fast-paced and dynamic environment
Enable collaboration and communication within the teams. Foster a self-organizing team environment, encourage cross-functional collaboration, and empower the teams to make decisions and solve problems collectively.