CUSTOMER SUCCESS MANAGER RUSSIAN SPEAKER - MATERNITY LEAVE REPLACEMENT
Herzliya
How can we crystalize its DNA into one eye-catching sentence for you?
Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.
Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for our Customer Success Manager position.
As a member of our Customer Success team, you will have a major impact on our future success by being our eyes and ears with the clients. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, youre there to ensure that our customers are more successful.
Please submit your CV in English only.
What you will do:
Manage Mid-market clients accounts on all levels: technical, business, support and product, and help them succeed in their goals
Working on process optimization
Lead a project, that will be beneficial for the team's success
Provide client feedback internally to Product and R&D
Provide client training and webinars
Help clients adopt new features
Identify and lead upsell opportunities
Work closely with Operations and L&D to optimize processes for the team
Work closely with Sales, Marketing, and Partners teams to grow our expansion in the region.
Requirements: Advanced proficiency in written and spoken Russian and good written and spoken proficiency in English
3+ years of experience as a Customer Success Manager in SAAS companies (Focused on Enterprise accounts)
Digital marketing experience. App marketing experience is a big advantage
Technical background and analytical experience
project-oriented mindset and business development skills
Ability to thrive in a fast-paced and dynamic work environment
Willingness to travel a few times a year for clients and/or conferences
Bonus Points:
Product management experience/familiarity
Technical background in SDKs, APIs, SQL, and working with Mobile Measurement Partners (MMPs)
Proficiency in written and spoken Ukrainian
Introduced by a team member.
This position is open to all candidates.
