The Ashdod Site Team Leader will be responsible for leading a team of Field Service Engineers in support of the Ashdod Port HCVG service contract. You should be an experienced Team leader/Engineering Supervisor who will manage the service engineers and support staff and provide effective daily guidance and supervision of all activities under the contract scope of work. You will be responsible for supervising, managing and motivating team members on a daily basis. Plan, drive, audit and monitor contractual KPIs and obligations with the customers on all HCVG site maintenance activities.
As the Site Leader, you will be the primary point of contact with responsibility for the Site Management and Supervision of all ur engineering support activities for the Port of Ashdod Heimann Cargo Vision (HCV) Gantry system. Located at the Ashdod site, the Team Leader leads a team to troubleshoot, service, install (deploys) and repair all equipment located at the radiographic building, Ramp area and peripheral sub-systems that falls under the Detection scope of work and responsibility to maintain an Operational Availability of 95%.
The Scope of this role also includes any Custodian support not directly related to technical system(s) but which the On site Detection technician on site can and is permitted to do, such as: building and facility M&S, except custodian M&S requiring attendance of outside private contractor(s), such as electrician(s), plumber(s), sewer/sewage, telephone system(s) etc,
Requirements: Technical Knowledge and Skills:
Education/Training: Bachelors Degree or Related Trade Certification (electrical, electronic, mechanical). Equivalence achieved through comparative work and life experience is acceptable (>5 years work experience in a related electrical or mechanical field service role).
Practical Electronics Engineer, or Electrical equivalent with a minimum of 5 years of related experience is required
Experience: A minimum of 5 years technical field service experience, directly involved in troubleshooting and field repair of electrical and mechatronics systems and equipment. Providing solutions to customers for complex technical problems, Experience in managing and working with the team proven with leadership quality. Extensive product knowledge of our Detection and or High Energy product ranges.
Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Use of metrology and hand held tools
Knowledge/Skills: Must possess a strong orientation for customer focus and teamwork. Good leadership and technical skills. Requires excellent written and oral communication skills. Good knowledge in Salesforce/ServiceMax for service modules.
Supervises: Lead service KPIs as required; define disciplines needed, and supervise the work of others to ensure objectives are achieved.
Individual must be responsive to all customer issues at all times.
Must be willing & able to travel at short notice.
Impact and Scope:
Strong leadership and technical skills, demonstrated ability to manage multiple tasks concurrently and within established timeframes.
Fluent in English, written and oral.
Ability to think logically use analytical skills and apply practically.
Self-motivated, reliable, and accountable individual who assumes task ownership.
Mental and physical fitness to adapt various environment and carry the tasks successfully on the field.
Provide effective resolution of customer technical issues, ensuring customer satisfaction.
Provide on-site service assistance to ensure successful delivery of installations, projects, and programmes.
This position is open to all candidates.