לוח משרות דרושים Customer Success Manager

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures

we are seeking an experienced Customer Success Team Leader to manage and develop a global CSM team supporting our Meeting Insights platform.
Role Overview:
This role is responsible for leading a global team of Customer Success Managers, ensuring enterprise customers achieve measurable value from the product throughout the entire lifecycle.
The position includes ownership of onboarding, adoption, renewal and expansion processes, along with ongoing optimization of Customer Success performance and scalability.
The role is based in Israel and works closely with global tems.
What You Will Do:
Lead and manage a global team of up to 10 Customer Success Managers, providing direction, coaching and performance management.
Ensure structured execution of the full customer lifecycle, including onboarding, adoption, QBRs, renewal and expansion.
Monitor and improve key performance metrics including retention, expansion, customer health and satisfaction.
Drive the implementation and continuous improvement of Customer Success methodologies, systems and supporting tools to enable scalable growth.
Work closely with Product, Sales and Engineering to represent customer needs and drive alignment.
Maintain direct ownership of selected strategic enterprise accounts alongside leading the global CSM team.

We are looking for a hands-on Revenue Enablement Manager to join our team in Tel Aviv for a temporary 6-8 months period.
This role is focused on driving engagement, communication, and alignment across our Go-To-Market teams. You will play a key role in building internal community, organizing enablement initiatives and events, and ensuring teams have access to clear, up-to-date information and tools.
This is also a great opportunity for a junior profile to gain experience in a fast-paced, high-growth tech environment and get exposure to the exciting world of payments and fintech, while working closely with cross-functional teams across the organization and the globe.
We are looking for someone who can hit the ground running, take ownership quickly, and make an immediate impact.
What Youll Do:
Drive internal community & communication - Build strong engagement across Sales, AMs, Partnerships, and other GTM teams through clear and consistent communication channels (Slack, internal hubs, etc.)
Own event planning & execution - Lead the organization of enablement events such as trainings, workshops, and team sessions (including support for larger initiatives like SKO)
Support enablement programs - Assist in delivering onboarding sessions, ongoing training, and internal updates to keep teams aligned and informed
Create and maintain content - Develop simple, clear materials (presentations, summaries, updates) and ensure content is organized and easily accessible
Leverage AI tools - Use tools such as Claude (and similar) to streamline content creation, communication, and internal processes

we are hiring a Senior Commercial Lead to own and scale two critical revenue engines: Business Development Representatives (BDRs) and Customer Delivery Managers (CDMs). You will think end-to-end about revenue - from pipeline creation, through deal support, to onboarding, retention, and expansion - operating inside a high-risk, highly regulated payments environment where execution and control matter equally.
What Youll Own:
Commercial Performance, End-to-End:
Own outcomes across pre-sale and post-sale execution
Translate revenue strategy into measurable KPIs, operating cadence, and accountability
Drive predictable pipeline, clean handoffs, and retained revenue
Two Distinct Revenue Functions:
BDRs:
Pipeline generation quality and consistency
Inbound and outbound effectiveness
Lead qualification standards and conversion readiness
CDMs:
Merchant onboarding velocity and quality
Delivery execution discipline
Retention, expansion readiness, and revenue protection
Operate with Data as the Default:
Own funnel and lifecycle metrics: pipeline quality, conversion rates, onboarding SLAs, retention, revenue leakage
Identify friction points early and fix them
Be hands-on in dashboards and analysis - not dependent on summaries
Scale Without Losing Control:
Strengthen commercial processes in a complex payments environment
Balance growth ambition with risk, compliance, and delivery realities
Create clarity in selling-to-delivery handoffs
Coach ICs, set performance standards, and build an operating rhythm that scales

About Us
our company's mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.
our company provides mobile brands with the only patented, centralized, data -driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events threat-aware UI / UX control, ThreatScope Mobile XDR, and Certified Secure DevSecOps Certification in one integrated system.
With our company, mobile Developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and leverage automation to build, TEST, release, and monitor the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline.
Leading financial, healthcare, m-commerce, consumer, and B2B brands use our company to upgrade mobile DevSecOps and protect Android & IOS apps, mobile customers, and mobile businesses globally. Today, our company's customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.
We are seeking a driven and results-oriented Account Executive to join our team. In this role, you will focus on acquiring new customers, building trusted relationships, and driving revenue growth by understanding prospects mobile business and security objectives and aligning them with our solutions.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise sales cycles and thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions. Responsibilities

* Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.
* Collaborate closely with the Customer Organization, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
* Identify expansion and upselling opportunities, ensuring they align with the customers strategic goals, and build a strong pipeline to drive future growth.
* Serve as an advocate for your customers, addressing and resolving issues promptly while maintaining high customer satisfaction and review scores.
* Become a subject matter expert on all our company offerings, introducing new products and solutions across your entire customer portfolio.
* Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolios ARR.
* Manage timely renewals, maintaining the current exceptionally low churn rate.
* Travel regularly to meet with customers and attend conferences, strengthen relationships, and stay informed about industry trends.
* Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

Exposure Analyst (Customer-Facing)
About XM Cyber: XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. We transform exposure management by showing our customers exactly how attackers might combine misconfigurations, vulnerabilities, and identity exposures across cloud and on-prem environments to compromise critical assets. With XM Cyber, our customers can see all the ways attackers might get in—and the best ways to stop them with a fraction of the effort. About You & The Role: Are you someone who loves connecting with people just as much as you love talking tech? We are looking for a highly empathetic, customer-focused Exposure Analyst to join our managed services team. In this role, you’ll be the friendly face and trusted advisor helping our premium customers get the absolute best out of the XM Cyber platform. You’ll dive deep into security postures, translate complex attack paths into simple, actionable steps, and build the kind of trust that makes IT and Security teams excited to work with you. Responsibilities: Be the Trusted Advisor: Own the primary technical relationship for a portfolio of enterprise and mid-market customers, establishing yourself as their go-to security partner representing XM Cyber in the customer’s organization. Daily Posture Reviews & Action: Conduct daily reviews and analyses of your customers' security postures using the XM Cyber platform. You'll turn complex findings into clear, risk-based insights and proactively open remediation tickets. Weekly Check-ins & Deep Dives: Lead engaging weekly calls with your customers, hosting targeted deep-dive sessions to guide them on configuration, best practices, and new features to ensure optimal ROI. Bridge the Gap: Drive remediation outcomes by pushing discussions directly with the customer’s IT, DevOps, and Cloud teams—not just their security teams—helping them prioritize efforts based on attack path analysis. Deliver the Big Picture: Proactively track progress and provide monthly reports to both technical and executive stakeholders. You’ll also co-host Executive Business Reviews (EBRs) alongside our Customer Success team. Champion the Customer: Act as the lead technical escalation point, partnering with our internal R&D, Product, and Support teams to make sure your customers' needs are always heard and resolved.

In this role, you will work closely with global enterprise customers, helping them maximize the value of threat intelligence platform. This position combines customer relationship management, product expertise, and cyber threat intelligence knowledge to ensure successful adoption, retention and growth.

Responsibilities

Build strong relationships with new and existing customers.
Lead customer onboarding and training sessions on KELAs platform.
Act as the primary point of contact for customer questions, support needs, and escalations.
Ensure successful product adoption and long-term customer satisfaction.
Monitor customer usage and proactively identify opportunities to improve engagement.
Work closely with internal teams including Sales, Product, and Intelligence to represent customer needs.
Manage customer renewals and contribute to upsell opportunities.
Support customers in leveraging cyber threat intelligence to improve their security posture.
Maintain high service standards and continuously improve the customer experience.
Occasional international travel may be required.

We are seeking a strategic Customer Success Manager to own the end-to-end journey for our enterprise accounts. You will act as a trusted advisor, ensuring large-scale organizations realize maximum value while you proactively identify opportunities for retention and growth and your insights directly impact what we build next.
Key Responsibilities
Strategic Partnership: Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans.
Onboarding & Value Realization: Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one.
Retention & Expansion: Monitor account health to proactively mitigate churn risks and identify upsell/cross-sell opportunities based on evolving customer needs.
Performance Insights: Conduct regular business reviews (QBRs) for senior stakeholders, delivering data-driven insights and strategic recommendations.
Cross-Functional Advocacy: Champion the "voice of the customer" internally, collaborating with Product and Sales to influence the roadmap and enhance the user experience.
Technical Operations: Be responsible for system configurations, site setups, and live environment data while maintaining a strong understanding of technical integrations (APIs/scripting).
Data Integrity & Support: Conduct detailed data analysis to support strategic decision-making and participate in QA processes to ensure data integrity and system functionality. Oversee and prioritize support issues, ensuring timely and effective resolution in partnership with internal teams.

This is a role for a strategic builder who can handle our most sophisticated global accounts while simultaneously architecting the CS department from the ground up.
You aren't just managing clients, you are teaching growth teams how to use our system to beat their KPIs. You will be the bridge between our cutting-edge tech and the brands we work with.
What Youll Do
Own the post-sales journey for our top-tier accounts. From onboarding to ensuring they hit their ROAS goals and deeply integrate our company into their creative workflow.
Build the foundational playbooks of our companys CS department, from onboarding flows and QBR templates to health-scoring and renewal systems.
Work directly with the Product and AI teams to translate customer pain points and "wish lists" into scalable product features.
Expand & Retain: Identify opportunities for accounts to grow their usage of our generative creative brain, and keep clients feeling satisfied and cared for.

As a Senior Customer Success Manager, you will be responsible for nurturing and growing relationships with core customers worldwide and working with internal teams to ensure the best possible customer experience.

This position requires flexibility with a mix of business, operational, analytical, and support tasks.

Responsibilities:
Manage relationships with key customers through all lifecycle stages (from initial onboarding to existing partnerships) across the world and in multiple time zones.
Build long-term relationships with customers to ensure retention and develop new business opportunities.
Identify customer pain points and work closely with internal teams (business, ops, product, R&D) to prioritize solutions and improve the overall customer experience.
Monitor customer activity and prepare reports/analytics to take a proactive role in reaching and exceeding business KPIs.
Help define and manage various internal processes required to ensure the best possible experience for our customers.

We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
Role Overview & Key Responsibilities
People leadership: Recruit, mentor and develop individuals on the CSM team
Execution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets
Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption
Executive presence and communication: Build and maintain relationships across teams, organizations and offices

We are making the future of Mobility come to life starting today.
At our company, we support the worlds largest vehicle fleet operators and transportation providers in optimizing existing operations and seamlessly launching new, dynamic business models - driving efficient operations and maximizing utilization.
Were looking for a Head of Customer Success Management to own the end-to-end customer journey and ensure our clients achieve maximum value from our platform. This role will lead the team responsible for onboarding, adoption, retention, and growth across our customer base. The person in this role will act as both a strategic advisor to clients and the voice of the customer internally-partnering with Product, Sales, and Data Analytics to drive alignment and translate client needs into impactful initiatives.
What you'll do:
Lead and mentor a team that manages client relationships and ensures successful outcomes.
Develop playbooks and processes to drive engagement, adoption, and long-term partnerships.
Act as a senior sponsor for key accounts, building trust and influence at senior levels.
Lead some of our company's strategic projects hands-on.
Own metrics for customer retention, expansion, and satisfaction.
Guide teams in executing client-facing projects end-to-end: gathering requirements, aligning with Product/Engineering, and delivering measurable results.

This is a role for a strategic builder who can handle our most sophisticated global accounts while simultaneously architecting the CS department from the ground up.
You aren't just managing clients, you are teaching growth teams how to use our system to beat their KPIs. You will be the bridge between our cutting-edge tech and the brands we work with.
What Youll Do
Own the post-sales journey for our top-tier accounts. From onboarding to ensuring they hit their ROAS goals and deeply integrate our company into their creative workflow.
Build the foundational playbooks of our companys CS department, from onboarding flows and QBR templates to health-scoring and renewal systems.
Work directly with the Product and AI teams to translate customer pain points and "wish lists" into scalable product features.
Expand & Retain: Identify opportunities for accounts to grow their usage of our generative creative brain, and keep clients feeling satisfied and cared for.