לוח משרות דרושים Help Desk - שירות לקוחות במרכז

we are a global leader in hybrid cloud security. our company brings a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The company's platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.
We are seeking a highly skilled and experienced Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations.
The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure
Responsibilities:
Provide technical support and assistance to employees via tickets, email, and in-person interactions.
Troubleshoot and resolve technical issues related to hardware, software, and networking
Manage and maintain the company's help desk operations, including ticket tracking and resolution
Collaborate with other IT team members to identify and resolve complex technical issues
Maintain inventory and documentation of hardware, software, and licenses
Assist in the development and implementation of IT policies and procedures

Were growing fast, and were looking for a Technical Customer Success Manager to be a key player in driving customer value and adoption.

In this role, youll be the trusted technical advisor for our customers, ensuring they succeed from onboarding through expansion. If youre a strong communicator, tech-savvy, and passionate about solving complex problems in cybersecurity, wed love to meet you.

Responsibilities
What Youll Do

Facilitate the seamless onboarding of new customers, ensuring they understand and effectively use our application security products.
Provide training and resources to help customers integrate our solutions into their existing workflows.
Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
Address customer inquiries and issues in a timely and effective manner.
Collaborate with development and product teams to resolve complex issues and ensure customer satisfaction.
Monitor customer usage and satisfaction, and work closely with the sales team to ensure high retention and upsell rate.