לוח משרות דרושים Help Desk - מחשבים ורשתות

we are looking for an IT Support Specialist to join our ServiceDesk team. You will be responsible for receiving requests for assistance or problem reports from users, performing an initial analysis, and invoking the proper support mechanism and solution.
Managing and documenting support activities, tasks, and existing solutions in the support system
Onboarding and offboarding employees, ensuring smooth transitions and access to necessary IT resources
Managing and supporting internal organizational systems
Installing new laptops and desktops
authentication and access systems, shared folders, and supporting various internal systems
Assisting with technical troubleshooting of network and hardware issues
Strong ability to document, develop, and implement IT policies and procedures
Collaborate with internal IT teams to resolve complex issues
***The employment will be via a third party company***.

DealHub offers a cutting-edge quote-to-revenue solution designed to streamline sales processes, accelerate deal cycles, and deliver predictable revenue for mid-market and enterprise B2B SaaS companies. Our intelligent platform empowers organizations to connect their teams, simplify workflows, and close deals efficiently and precisely. We’re seeking a service-oriented and technically skilled IT Help Desk to join our team. Reporting to the IT Manager , you will play a key role in maintaining and optimizing our IT systems, supporting employees across multiple geographies, and contributing to infrastructure and security improvements. This is an in-office, part-time position with working hours from 08:30 to 14:00 What You’ll Be Doing
* Provide onsite and remote technical support to employees in Israel, the US, Ukraine, and the Philippines
* Maintain and support office IT infrastructure, end-user devices, and business applications
* Manage IT setup for local and global company events and meetings
* Participate in IT projects involving new technology implementations, standardization, and system upgrades
* Support information security initiatives and contribute to ISO and SOC certification processes

we are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service
Responsibilities:
Install and upgrade the customer environments with the GK8 solution
Provide technical assistance to customers
Diagnose and troubleshoot software and hardware-related issues
Deliver solutions to resolve customer concerns effectively
Keep accurate records and document customer issues and resolutions
Collaborate with internal teams for efficient problem resolution.

Were looking for a highly motivated Technical Support Engineer to join our team and help us shape the future of internal developer portals, while helping our users get the most out of Port - troubleshooting issues, advising on best practices, and directly influencing how we improve the product

Acting as a key link between our users and our engineering team, you'll help shape both customer experience and product direction through problem solving and collaboration. If youre passionate about solving complex technical problems, thrive on collaboration, and want to contribute to the future of platform engineering, we want to hear from you.

What youll do:

Act as a trusted advisor: Support \users as they integrate with technologies like Kubernetes, Terraform, and Cloud Platforms (AWS, GCP, Azure).
Resolve issues end-to-end: Triage, investigate, and resolve technical support tickets. Escalate when necessary while owning follow-through.
Collaborate cross-functionally: Work closely with R&D, Product, Sales Engineering, and Customer Success to deliver a seamless support experience.
Be the voice of the customer: Surface trends, bugs, and usability pain points to Engineering and Product teams.
Contribute to knowledge: Build and improve internal and external documentation, tutorials, and troubleshooting guides.
Continuous Learning: Stay up to date with the evolving DevOps ecosystem and continually deepen your knowledge of integrated tools and services.

We are looking for an experienced and service-oriented IT HelpDesk Specialist to join our global IT team. In this role, youll provide frontline support to employees across the organization, both on-site and remote. Youll be responsible for resolving technical issues, managing onboarding processes, maintaining systems, and contributing to broader IT initiatives.
What You'll Be Doing:
Tech Support Guru: Answer IT tickets, fix hardware and software issues (Apple & Microsoft), for people in the office and those working remotely.
New Hire Helper: Set up accounts, access, and train newbies. Basically, make them feel welcome tech-wise!
Platform Pro: Juggle different computer systems (Windows, Mac, iOS, etc.) like a boss.
App Whisperer: Know your way around various apps the company uses.
Tech Trendsetter: Keep up with the latest software, hardware, and those pesky "Zero-Day" issues.
Network Ninja: Handle LAN, WAN, Wi-Fi, and VPN troubleshooting.
Remote Rockstar: Support people working from home, traveling, or at other offices.
Video & Audio Ace: Sort out issues with video and audio conferencing.
Office Tech Fixer: Tackle problems with printers, conference room tech, TVs, and sound systems.
Team Player: Work with other teams and IT staff to solve problems.
Project Pro: Dive into longer projects and help with company-wide tools.
Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.

we are looking for an IT Campus Technician to join our Jerusalem team, where you will be responsible for ensuring seamless IT operations across the site. You will provide hands-on support for staff with hardware, software, and access issues, maintain and provision IT equipment and asset inventory, install and configure desktops, laptops, and peripherals, and oversee the setup and troubleshooting of multimedia conference rooms. In addition, you will collaborate closely with Networking, Storage, Systems, and Infosec teams to resolve complex issues and contribute to special projects that enhance IT services.
What your job will look like:
Supporting staff with software, permissions, and hardware issues.
Analyzing, troubleshooting, and resolving system hardware, software, and networking issues.
Assisting Networking, Storage, Systems and Infosec teams with troubleshooting.
Installing, configuring, and maintaining desktop and laptop PCs and peripherals such as printers and multi-media conference rooms.
Provisioning IT equipment to staff and maintaining inventory asset records.
Assist with other duties and special projects, as directed by the manager.

We are looking for a Technical Support - Tier 1.
About the Role:
You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.
Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.
Roles & Responsibilities:
Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
Provide end-user support using Salesforce, make sure to follow Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
Contribute to our growing knowledge base of articles.
Act as a liaison person between several internal departments and end-users.
When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.