לוח משרות דרושים Help Desk - מחשבים ורשתות, לחיפוש זה נמצאו 275 משרות

We're looking for a candidate with strong technical ability combined with advanced customer service skills, ready to join a dynamic and innovative work environment. Responsibilities:
* Providing front-line support to internal users: diagnosing and quickly resolving hardware, software, and network issues.
* Diagnosing and troubleshooting technical problems: identifying root causes, resolving technical issues, and giving users clear, concise explanations.
* Managing tickets and documenting issues: logging and documenting service tickets in a ticketing system to support tracking and process improvement.
* Collaborating with technical teams: escalating complex issues to additional technical teams in an organized way, while keeping the user continuously updated.

Required IT Support Specialist
The role:
As a Helpdesk Technician, you will be the first point of contact for employees requiring IT support, helping ensure a seamless technology experience across the organization. You will provide hands-on support in Windows and macOS environments, manage onboarding and offboarding processes, resolve end-user issues, and maintain office technology and collaboration spaces.
This is an excellent opportunity to join a dynamic IT team and play a key role in delivering high-quality support, improving employee productivity, and ensuring reliable operation of workplace technologies and company events.
The day-to-day:
Provide first-line technical support to employees via phone, chat, email, and ticketing systems, ensuring timely resolution of incidents and service requests.
Troubleshoot and resolve hardware, software, networking, Microsoft 365, and endpoint-related issues across Windows and macOS devices.
Manage employee onboarding and offboarding, including device preparation, account provisioning, access management, and equipment collection.
Administer and support company devices using Microsoft Intune, ensuring endpoint compliance, software deployment, and lifecycle management.
Manage user accounts, permissions, and access requests through Okta, Microsoft Entra ID, and Active Directory.
Support office technologies including Crestron conference rooms, Zoom and Microsoft Teams Rooms, printers, AV systems, and other digital workplace equipment.
Provide technical support for internal company events, town halls, and employee meetings while maintaining accurate asset inventory and IT documentation.

about us
founded in early 2010, we are a global data mvno that delivers enterprise grade, global connectivity and iot services across more than 200 countries and 600+ mobile carriers' networks. our secured network delivers network protection and web content intelligence.
enterprise customers can manage, monitor, and optimize data usage in Real-Time with our powerful software platform. gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
description
we are looking for a skilled and service-oriented it support specialist to join our global it & security team.
in this role, you will be responsible for providing tier 1 and tier 2 Technical Support, maintaining corporate it infrastructure, and ensuring reliable, secure, and efficient it operations across our global organization.
you will work in a dynamic, cloud-first environment, supporting modern technologies, managing endpoints and network infrastructure, and contributing to continuous improvements in it services and security.
we are looking for a proactive professional who takes ownership, works independently, and is passionate about solving technical challenges while delivering an excellent Employee Experience.
key responsibilities
Technical Support & troubleshooting: provide tier 1 and tier 2 support for hardware, software, operating systems, network connectivity, and corporate applications across a global user base.
it infrastructure & operations: maintain, monitor, and troubleshoot corporate it systems, cloud services, and office network infrastructure to ensure availability, performance, and security.
endpoint & device management: deploy, configure, maintain, and secure windows and macos endpoints, as well as IOS and Android devices, using enterprise management platforms.
microsoft 365 & identity management: support and administer microsoft 365, microsoft entra id, and related identity, authentication, and access management services.
networking: troubleshoot and maintain office networking infrastructure, including switches, wireless access points, vlans, vpn connectivity, and firewalls.
employee lifecycle management: independently manage technical onboarding and offboarding processes, including equipment provisioning, account management, access permissions, and compliance requirements.
security & compliance: implement and maintain it security controls, support endpoint compliance, and follow corporate cybersecurity policies and best practices.
incident & problem management: take ownership of technical incidents from initial investigation through resolution, perform root cause analysis, and implement preventive measures.
documentation & asset management: maintain accurate technical documentation, operational procedures, knowledge base articles, and it asset inventories.
continuous improvement: identify opportunities for automation, process optimization, and improvements to the overall it service experience.
global support: participate in scheduled on-call rotations to support global business operations, including weekends and holidays when required.