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The global Customer Support Department is looking for a global ERP & CRM Senior SME (Subject Matter Expert) to support our implementation of an advanced ERP and CRM systems.
The global customer support department is based in Israel, and it is responsible for providing end-to-end business, technical, and operational solutions to all customers from the installation stage until the end of the product life cycle.
The role of Global CS ERP & CRM Senior SME is an integral part of the service organization, and you will report to the Global CS Business Director. In this role, you will be the customer support focal point for the ERP/CRM project, responsible for designing, training, and coordinating the different service field processes.
As part of your role, you will be required to ensure full alignment between Corp, Divisions, and Regions, and the project functions.
Responsibilities
What will you be doing:
Lead the field CRM assimilation of phase I of the system (and in a later stage, phase II), and co-work with the IT and the field teams to resolve open issues effectively.
Create reports, dashboards, metrics, and monitoring processes of data integrity and quality to support business, technical, and knowledge transfer needs.
Be responsible for defining phase II business requirements for efficient processes and interfaces, training, and coordination of implementing the service field CRM platform across global divisions and departments. Work closely with the IT teams to effectively set and configure the systems, including defining objects, fields, record types, page layouts, validation rules, workflows, process builder, flows, managing user setup, profiles, and roles
Lead the system testing activity, including business case scenarios design
Identify and resolve system failures to meet business needs by leading revisions to business processes.
Create and maintain guidebooks and documentation flows.
Support and Train users on their day-to-day tasks.
Work with internal and outsourced development partners on design and development.
Follow a data-driven approach, create, manage, and analyze reports periodically to follow up and control systems and users performance.
Leads the data cleansing activity in data related to Customer Support, as part of data conversion mission.

We're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. For a growing R&D group in Modiin site, working on a large scale power converter, we are looking for a Hardware coordinator to join the group.
* Responsibility for end-to-end R&D project operational aspects, including working in a dynamic environment across multiple interfaces under a tight schedule.
* Managing R&D level production, including inventory, purchase orders, catalog numbers, status and flows.
* Working with sub-contractors and vendors - Interacting with external vendors for samples, inquiries, replies, timelines.
* Responsibility for the R&D tools and inventory - Tracking all R&D equipment, foreseeing what is missing / malfunctioning, contacting appropriate personels to resolve, tracking times.
* Interfacing other R&D groups as well as Finance, Operation, Facility and Reliability departments.
Country:
Israel
City:
Modiin

We welcome you to join our team apply now for your next career opportunity with us!

We are seeking a talented and motivated Senior Planning Manager to join our company.

Responsibilities:
Lead supply and demand planning for all company products.
Develop, maintain, and monitor production plans, balancing business opportunities with potential risks.
Build and manage ERP-based planning tools to support operational efficiency.
Create and manage internal demand processes within the ERP system.
Coordinate and oversee material movements between global production sites.
Support NPI (New Product Introduction) by implementing new products into the ERP system.
Manage product lifecycle activities in Agile, including finished goods item management.
Gather requirements from internal teams and collaborate with the information systems team to develop new tools and enhance existing ones.