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we are looking for a IT Support Specialist.
As a Helpdesk Technician , you will be the first point of contact for employees requiring IT support, helping ensure a seamless technology experience across the organization. You will provide hands-on support in Windows and macOS environments, manage onboarding and offboarding processes, resolve end-user issues, and maintain office technology and collaboration spaces.
This is an excellent opportunity to join a dynamic IT team and play a key role in delivering high-quality support, improving employee productivity, and ensuring reliable operation of workplace technologies and company events.
The day-to-day:
Provide first-line technical support to employees via phone, chat, email, and ticketing systems, ensuring timely resolution of incidents and service requests.
Troubleshoot and resolve hardware, software, networking, Microsoft 365, and endpoint-related issues across Windows and macOS devices.
Manage employee onboarding and offboarding, including device preparation, account provisioning, access management, and equipment collection.
Administer and support company devices using Microsoft Intune, ensuring endpoint compliance, software deployment, and lifecycle management.
Manage user accounts, permissions, and access requests through Okta, Microsoft Entra ID, and Active Directory.
Support office technologies including Crestron conference rooms, Zoom and Microsoft Teams Rooms, printers, AV systems, and other digital workplace equipment.
Provide technical support for internal company events, town halls, and employee meetings while maintaining accurate asset inventory and IT documentation.

We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!

What you'll be doing?
Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, VPN, and various operating systems.
Leverage AI tools and assistants to streamline support workflows, automate routine tasks, and improve troubleshooting efficiency.
Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration. Expertly
Manage users and permissions in Active Directory, AZURE AD, G-suite, Terminal Services, and address hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
Write scripts to optimize automation across the organization.
Troubleshoot software applications and operating system issues for seamless IT operations.
Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved, and future recurring issues can be avoided and collaborate with other IT team members to escalate and resolve complex technical issues.
Create procedures and create new documentation for both technical and end-user roles.
Stay current with the ongoing expansion and development of the company - be aware of system information, changes, and updates.
Provide troubleshooting, diagnosing, and resolving issues while maximizing customer satisfaction.
Provide comprehensive support to our entire organization, both locally and remotely.
Collaborate with vendors to procure hardware and software solutions as needed.
Stay updated on industry trends and advancements to recommend improvements in IT systems.