דרושים » שירות לקוחות » Customer Experience Representative

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.

Responsibilities:
Ensure customer success and value of Varonis solution during the post-sales customer lifecycle.
Lead onboarding, adoption, enablement, and operationalization of Varonis solutions.
Serve as the primary point of contact and technical advisor for assigned customers.
Drive measurable customer outcomes from Varonis solutions.
Conduct regular customer success reviews, Quarterly Business Reviews (QBRs), and risk assessments.
Build strong relationships with customers stakeholders, security teams, platform owners, and executive leadership.
Work in strong cooperation with Varonis Sales, Professional Services, Support, and Product teams to ensure customer success.
Proactively identify adoption gaps, technical risks, and customer health issues, and drive remediation plans.
Maintain deep expertise in Varonis technologies, security trends, cloud platforms, and AI-related security challenges.

As a Technical Customer Success Manager, you will serve as a trusted advisor to Technologies customers, ensuring they realize maximum value from their investments in solutions. You will act as a bridge between customers and internal teams - including Sales, Professional Services, Product, and Engineering - driving adoption, retention, and satisfaction.

You will:

Build Trusted Customer Relationships: Establish and maintain strong relationships with key stakeholders, aligning solutions with customers' business and technical objectives.
Act as a Trusted Advisor & Customer Advocate: Understand customer needs, provide strategic guidance, and represent the customer's voice to ensure challenges and priorities are addressed.
Drive Customer Success & Risk Reduction: Lead regular business reviews, proactively identify risks, prevent incidents and escalations, and improve overall customer experience.
Collaborate Across Teams: Partner closely with Sales, Professional Services, Product, Engineering, and other stakeholders to deliver seamless customer outcomes.
Provide Strategic Insights: Share customer feedback to influence product improvements, while staying current on industry trends, emerging technologies, and evolving solutions.

As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the company and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

Responsibilities

Customer Relationship Management
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align our strategy to customer business priorities.

Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in our company. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.

As a Customer Success Account Manager (CSAM), you will serve as a trusted advisor to enterprise customers, helping them realize business value from their Microsoft technology investments. You will lead customer engagement strategies focused on cloud adoption, digital transformation, AI innovation, operational excellence, and business outcomes. The CSAM partners closely with customer executives, technical stakeholders, sales teams, solution specialists, and partners to accelerate solution deployment, increase consumption, and identify opportunities for expansion. This role combines customer success leadership, strategic account management, and business growth responsibilities, ensuring customers achieve measurable value while advancing their cloud transformation journey.


Responsibilities

Customer Success Leadership
Build and maintain trusted relationships with customer executives and key stakeholders.
Develop and execute Customer Success Plans aligned to customer business priorities.
Drive adoption, usage growth, and business value realization across Microsoft cloud solutions.
Lead executive business reviews and strategic customer engagements.
Proactively identify risks and develop mitigation plans to support customer success.

Cloud Transformation & Business Outcomes
Help customers accelerate their cloud, security, data, AI, and workplace transformation initiatives.
Ensure successful deployment, adoption, and long-term realization of solution value.
Connect business objectives with technology capabilities to drive measurable outcomes.
Advocate for customer needs and influence internal teams to deliver exceptional customer experiences.

Growth & Pipeline Accountability
Identify expansion opportunities through customer engagement, adoption insights, and business planning discussions.
Partner with sales teams to develop and accelerate cloud growth opportunities.
Contribute to pipeline generation by uncovering new business needs, transformation initiatives, and innovation opportunities.
Align customer success strategies with broader account growth plans.
Support opportunity progression from business value discussions through solution adoption and expansion.

Cross-Functional Collaboration
Coordinate resources across sales, technical, consulting, support, and partner teams.
Drive alignment between customer priorities and Microsoft solution strategies.
Foster a collaborative environment focused on customer outcomes and long-term growth.

As a Technical Customer Success Manager, you will serve as a trusted advisor to Technologies' customers, ensuring they realize maximum value from their investments in solutions. You will act as a bridge between customers and internal teams - including Sales, Professional Services, Product, and Engineering - driving adoption, retention, and satisfaction.

You will:

Build Trusted Customer Relationships: Establish and maintain strong relationships with key stakeholders, aligning solutions with customers' business and technical objectives.
Act as a Trusted Advisor & Customer Advocate: Understand customer needs, provide strategic guidance, and represent the customer's voice to ensure challenges and priorities are addressed.
Drive Customer Success & Risk Reduction: Lead regular business reviews, proactively identify risks, prevent incidents and escalations, and improve overall customer experience.
Collaborate Across Teams: Partner closely with Sales, Professional Services, Product, Engineering, and other stakeholders to deliver seamless customer outcomes.
Provide Strategic Insights: Share customer feedback to influence product improvements, while staying current on industry trends, emerging technologies, and evolving solutions.

As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their business value across our Digital Cloud platforms. By leveraging your business acumen, industry perspectives, customer knowledge, and technical expertise you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.