דרושים » משפטים » A leading tech company is seeking a lawyer for a Junior Customer Success Manager role.

We are one of the world's leading Professional Services firms, provides audit, tax, and advisory services to some of the most prominent organizations across industries. Our success is driven by delivering real value to our clients, while fostering a culture that promotes professional growth, collaboration, innovation, and excellence. We are looking for an International Tax Associate to join our International Tax Team. This role offers a unique opportunity to work on complex cross-border tax matters and advise multinational corporations.
Key Responsibilities
* Provide international tax advisory services to multinational corporations.
* Conduct research and analysis on a broad range of international tax matters, including tax incentives, global tax structures, due diligence projects, and tax compliance requirements.
* Prepare professional client deliverables, including presentations, technical analyses, and tax opinions.
* Support and oversee internal risk management and compliance procedures in accordance with our standards.

We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

We are looking for an experienced Contract Manager to join our international team on a major Metro Rail infrastructure project. The role focuses on supporting the client with contract management best practice, contractual correspondence, claims preparation and review, and supporting the commercial and legal aspects of project execution. The successful candidate will have a strong contract commercial management, legal and/or engineering background, experience with FIDIC contracts, and the ability to navigate complex claims in a multicultural environment.


Key Responsibilities:
Provide contract management best practice advice and support to the client;
Manage the following and/or advise/support the client in this regard, as per the delegation of tasks:
Manage and draft formal project correspondence with clients, contractors, and partners.
Prepare, analyze, and respond to claims, variations, and contractual notices, ensuring compliance with project agreements and legal standards.
Maintain and update detailed logs of incoming and outgoing contractual communications.
Prepare documentation for dispute resolution procedures, including adjudication or arbitration, if necessary.
Review subcontractor contracts and assist in alignment with the main contract.
Ensure contract compliance and maintain organized records of all key contractual events
Work closely with legal, technical, and commercial teams to ensure proper interpretation and application of contract terms.
Provide necessary input and involvement in risk management.
Support the Client, the Procurement Team, Project Director (and regional headquarters) in claims defense and negotiation strategy.
Prepare monthly reports on contract management topics (including problem solving with the client, key input provided, contractual status of procurement contracts, open claims, and risk exposure).

We are seeking a highly motivated Customer Success Manager to join our team. This role is essential in ensuring our clients outside of NA (EMEA & APAC) achieve maximum value from our solutions. The ideal candidate will have a strong background in customer success, excellent communication skills, and a passion for cybersecurity.
Responsibilities:
Develop and Maintain Relationships: Act as the primary point of contact post-sales, building strong relationships with customers and internal stakeholders.
Understand Customer Goals: Provide tailored support and solutions based on customers' goals and challenges.
Customer Deployment and Onboarding: Ensure a plan is in place for deployment, onboarding, and expanded use of our platform.
Monitor Customer Health: Track health metrics and proactively address any issues or concerns.
Manage Accounts: Ensure timely renewals and identify upsell opportunities.
Feedback Loop: Gather customer feedback and collaborate with internal teams to inform product development and improvements.
Collaborate on Issues: Work with technical support and engineering teams to resolve complex customer issues.

We are looking for our first and only in-house lawyer: a hands-on General Counsel who will own the legal function end to end, reporting to the Chief Financial Officer. This is a builder's role, not a manager's role - you will have no direct reports, and your leverage will come from strong templates, clear processes, and well-managed outside counsel rather than from a team. You will personally draft, negotiate, and close the agreements that drive our revenue, while putting in place the toolkit that lets a lean legal function support a fast-growing global business.

The majority of your time will be spent on commercial work - enterprise MSAs, data and services agreements, partner and channel contracts, procurement - with meaningful ownership of corporate, privacy, and compliance matters alongside it. You will work closely with Sales, Finance, Product, R&D, and HR, and will be a trusted partner to the executive team and to outside counsel.

Reports to: Chief Financial Officer Direct reports: None - this is a standalone individual contributor role Location: Israel (hybrid) - with regular working overlap with US time zones



Responsibilities:

Commercial (primary focus)

Draft, negotiate, and close customer-facing agreements: MSAs, SaaS and data subscription terms, hardware supply and purchase terms, professional services agreements and SOWs, evaluation/POC and pilot agreements, and renewal/expansion documentation.
Lead negotiations directly with enterprise customers' legal, procurement, security, and privacy teams - including Fortune 500 and other large US accounts.
Own NDAs, DPAs, and data-related terms, including cross-border data transfer mechanisms and customer security and privacy schedules.
Handle partner-side agreements: resellers, distributors, system integrators, technology partners, suppliers, contract manufacturers, and vendor/procurement contracts.
Build and maintain the commercial toolkit: template library, fallback positions, negotiation playbooks, approval matrices, signature policy, and contract lifecycle/repository processes.
Partner with Sales and Finance on deal structuring - pricing and payment terms, revenue recognition considerations, liability and indemnity exposure, and closing timelines - helping deals move quickly without taking on risk we don't want.
Advise the go-to-market team day to day on marketing claims, RFP and tender responses, customer security questionnaires, and escalated deal issues.

We are looking for a jack of all trades. Someone happy to wear many hats and switch between them all day, who picks things up fast, thinks like an analyst, and brings great energy to the team.



What you will do



Onboarding: Drive the technical and operational rollout for new customers. Customize data views and reporting formats to each client's unique preferences, to ensure key insights are immediately accessible, intuitive, and actionable for their team.
Data Analysis: Analyze customer and product data, track performance metrics, and surface patterns and insights for both clients and internal teams.
Technical Support: Resolve product-related issues via email and own escalated cases end to end.
Prompt Engineering: Design, test, and refine prompts that power our product and customer setups.
Process Optimization: Monitor workflows, recommend new procedures, and roll out improvements using AI and automations to reduce friction and make our day-to-day faster.

We are looking for an ambitious, detail-oriented problem solver to join our Customer Support team.

This is an opportunity to build deep product expertise and develop your career in one of Israels most thriving high-tech companies. You will begin by completing a thorough onboarding program and mastering the foundations of customer support . You will then spend your day solving real customer problems, learning a complex product, and helping businesses get the most out of Connecteam.

This is a fast-paced, high-volume environment with high standards. We are looking for someone who enjoys difficult challenges, learns quickly, notices the small details, and is willing to keep investigating until a problem is properly understood and resolved.

Over time, strong performers may take ownership of a product or operational domain, deepen the teams knowledge, train others, work with Product and R&D, and contribute to processes, tools, data, AI, and automation initiatives. Broader responsibility is earned through strong performance and mastery of the core role.



Key Responsibilities
Provide fast, high-quality support primarily through live chat, as well as email and occasional Zoom calls
Learn product in depth and guide customers according to their business needs
Investigate customer issues systematically, challenge initial assumptions, and take ownership through resolution
Manage a high volume of customer conversations while maintaining accuracy, empathy, and a high-quality experience
Educate customers on best practices and help them use more effectively
Identify recurring customer friction, product gaps, and opportunities to improve customer adoption or expand their use
Work with Product, R&D, and other teams to move complex issues forward and translate technical findings into clear explanations
Strengthen the teams knowledge by improving documentation, training materials, processes, and communication around product updates
Use data, technology, AI, and other tools to investigate problems and improve how the team works
As you develop in the role, take ownership of a product or operational domain and become a trusted point of knowledge for the wider team
The position includes occasional evening shifts, as well as Fridays and holidays on a rotation with the rest of the team.

We are looking for a Legal Counsel to build and lead the legal function from the ground up, partnering closely with leadership across all areas of the business in a fast-moving, high-growth environment.

Commercial & Product Counsel
al partner, providing pragmatic, business-oriented counsel to stakeholders across the company on commercial, product, and regulatory matters.

Partner closely with Product, Engineering, Marketing, and Business teams on launches, partnerships, and new initiatives.

Provide practical, business-oriented guidance that balances risk with speed and execution.

Risk, Compliance, & Governance
Lead and implement internal processes to manage and mitigate potential risks related to privacy, data security, and insurance policies.

Strategic Transactions & Intellectual Property
Support strategic corporate activities, including fundraising, M&A, and ongoing IP initiatives (trademark, patent, etc.).

Legal Operations & Infrastructure
Build, improve, and scale legal processes, templates, and playbooks to support the companys rapid growth.

Identify and initiate opportunities for internal legal education, training, and knowledge sharing.

Take ownership of key legal domains, proactively driving initiatives and managing all engagement with outside counsel.

We Are more than a Professional Services firm, we are a community of people driven by impact. As a leading firm providing Audit, Tax, and Advisory services, and part of one of the worlds largest global networks, we work with the most influential organizations in the market, combining deep expertise, innovation, and advanced technology. We are guided by integrity, responsibility, and forward thinking in everything we do. Our people are at the center, with space to lead, grow, and build meaningful careers in a collaborative environment that connects personal success with real value for business and society.
Job Description: Working within a consulting team specializing in supporting insurance companies in implementing regulatory and supervisory requirements, combining business, financial, and technological aspects. Key Responsibilities:
* Participation in large-scale and diverse consulting and audit projects, including consulting in the fields of information systems and finance
* Mapping regulatory requirements and translating them into technological and organizational solutions
* Defining procedures and controls in the areas of cybersecurity, authorizations, business continuity, and IT
* Writing risk management reports, policy documents, and regulatory position papers
* Working with both internal and external interfaces - regulation, legal, operations, and IT

we are looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities:
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.