דרושים » תוכנה » Applications Specialist - Support, Business Technology

Medison offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond to benefit the patients we serve. We are a dynamic, fast-paced company operating in over 34 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We are looking for an Application Support Specialist to join the Business Applications team. The role includes day-to-day support for a wide range of business applications across the organization, working closely with business users, internal IT teams, external vendors, and cross-functional stakeholders. The Application Support Specialist will serve as a key point of contact for application-related support, troubleshooting, user guidance, documentation, testing, and implementation activities. The role requires strong service orientation, technological understanding, independent learning capabilities, and the ability to understand business processes and translate them into system-related needs. In addition, the role will support broader departmental and OCIO-related activities, including coordination, follow-up, preparation of materials, reporting, and support for cross-organizational technology initiatives. Over time, after gaining a deep understanding of the organization’s systems, users, and business processes, the role may develop into broader responsibility for specific systems, process improvements, vendor coordination, and management of application-related projects.

Responsibilities:

* Provide ongoing application support to business users across multiple organizational systems, including handling user issues, service requests, operational questions, and application-related incidents.
* Provide technical support for enterprise platforms including Salesforce, LMS, AI platforms, Veeva, and other systems that support the organization’s daily operations.
* Work closely with business users, internal IT teams, and external vendors to resolve issues, support business needs, and promote system improvements.
* Support the implementation of new systems, processes, enhancements, and changes, including testing, user acceptance testing, documentation, training, and go-live support.
* Identify business needs and opportunities to improve processes through existing or new system capabilities.
* Support the management of change requests, system enhancements, developments, and application improvements.
* Support OCIO and cross-departmental Business Applications activities, including information gathering, task follow-up, coordination with stakeholders, and preparation of materials.
* Assist in preparing presentations, status updates, reports, business stakeholders, and internal forums.
* Participate in application-related projects and cross-organizational technology initiatives.
* Gradually take ownership of specific systems, processes, improvements, and project-related tasks.
* Perform additional tasks according to departmental needs and direct manager guidance

City:
Petah Tikva

We are looking for a VP of Global Support to lead worldwide Support organization and help redefine how technical support creates value for customers and the business.

Reporting to the Chief Customer Officer, you will own the strategy, operating model, and performance of a global, follow-the-sun support organization. Beyond delivering operational excellence, you will modernize Support through AI, automation, knowledge management, and data-driven insights-transforming Support from a reactive service into a strategic customer intelligence function.

As a member of the Customer Success leadership team, you will serve as the voice of the customer, partnering closely with Engineering, Product, Customer Success, Sales, Marketing, and Executive Leadership to improve customer outcomes, influence product direction, and enable scalable growth.

This role is ideal for an executive who combines deep technical support expertise with operational excellence, organizational leadership, and a passion for leveraging AI to elevate both customer and employee experiences.




Responsibilities:
Define and execute global support strategy, driving customer satisfaction, retention, and operational excellence.

Lead and scale a high-performing global organization across multiple regions, developing leaders and building a culture of accountability, collaboration, and continuous improvement.

Drive the transformation of Support through AI, automation, self-service, and knowledge management to improve efficiency, customer experience, and scalability.

Establish and optimize operational processes, support engineering practices, escalation management, and service delivery across a follow-the-sun model.

Own support performance through data and metrics, including CSAT, SLA attainment, quality, productivity, deflection, and operational efficiency.

Partner cross-functionally with Engineering, Product, Customer Success, Solutions Engineering, Professional Services, Sales, and Marketing to resolve customer challenges and influence product improvements.

Represent the voice of the customer at the executive level, using customer insights to shape product strategy and business priorities.

We are looking for talented Automotive Technicians for our Mobile Service across Our Mobile Service Technicians are unique in the industry, driving in custom fit cars to customer locations to address their needs, ensuring best in class service.
Our Mechanics are the backbone of the Service operation, supporting our mission to accelerate the worlds transition to sustainable energy. Weve created one of the most innovative vehicles ever made, and as a Mobile Service Technician you will help ensure an equally innovative service to our customers.
מה תעשו
Service, repair and improve: Working with our specific software and drive out to customers to service their vehicles. This is an independent position
Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards.
Collaborate: Working across teams (local and regional) you will be sharing support and best practices to further improve the service experience. 
Develop: Setting you up for success our dedicated in-house training teams will train you on our specific technology and the repair of Electrical Vehicles.
Support end to end mobile service process as needed by the business to be able to perform their core duties, with activities like parts management, scheduling, etc.
Customer Facing: Take ownership of all customer facing interactions. You will be required to perform basic repairs, educate customers on technical information and general usage of vehicle.

Senior Service Technician, Petah Tikva
Our Service Technicians are the backbone of the Service operation, supporting our mission to
accelerate the worlds transition to sustainable energy.
Weve created one of the most innovative vehicles ever made, and as a Service Technician you will help ensure an equally innovative service to our customers.
To succeed, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to build on your technical skill set and thrive in a team environment.
Are you up for the challenge?
מה תעשו
Service, repair and improve: Working with our specific software and advanced tools you will be performing repairs and maintenance on all types of our vehicles
Driven: Efficient in completing repairs and driven to exceed expectations on quality and productivity
Become proficient to perform most complex repairs autonomously
Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery
Collaborate: Working across teams, you will be sharing support and best practices in order to further improve the service experience
Develop: Setting you up for success our dedicated in-house training teams offer a blended learning strategy to help develop your technical skills. And by also sharing your own skills and knowledge with the team, youre a part of driving the whole group forward
Support: helping junior team members through their repairs and location management with tasks as needed.