As a Technical Account Manager, you will own the technical relationship with a portfolio of key enterprise accounts, providing proactive support, strategic guidance, and escalation management. Your key responsibilities will include:
* Serve as the primary technical contact for strategic customers, building strong relationships and deep knowledge of their business, deployments, and integrations.
* Conduct regular account reviews, maintain accurate documentation, and ensure alignment with customer SLAs and operational requirements.
* Proactively monitor support trends, identify recurring issues, communicate product updates and risks, and lead Root Cause Analysis (RCA) activities following major incidents.
* Own and drive the resolution of escalated and high-priority issues, coordinating across Support, R&D, Product, and other internal teams to ensure timely outcomes and clear customer communication.
* Partner closely with Customer Success, Product Management, R&D, and Account Management teams to advocate for customer needs and support strategic initiatives.
* Prepare and deliver Quarterly Business Reviews (QBRs), provide performance reporting against KPIs and SLAs, and identify customer risks and growth opportunities.
Requirements: What Makes You a Great Fit
* 2-3 years in a customer-facing technical role (T2, TAM, Solutions Engineering, or equivalent) with demonstrated account ownership
* Ability to independently investigate technical issues using logs, transaction data, or query tools (SQL or similar)
* Experience preparing and presenting business reviews or technical summaries to senior stakeholders
* Proactive working style- comfortable identifying and raising risks before they become customer-reported incidents
* Familiarity with Jira and Confluence for escalation tracking and documentation High English proficiency (spoken and written) - mandatory Nice-to-Have Skills
* Experience supporting SaaS, Fintech, Payments, IoT, or connected-device solutions.
* Knowledge of APIs, integrations, software deployments, and technical ecosystems.
* Additional languages are an advantage. Why Join Nayax
* Be part of a global, fast-growing fintech leader.
* Work with cutting-edge payment and IoT technologies.
* Collaborate with talented teams across the world.
* Make a direct impact on custome
This position is open to all candidates.