Assist Director of FFE & KAM in the following areas:
Veeva CRM:
Act as a liaison with Veeva CRM Support to develop new / modify existing reports to reflect business needs.
Oversee entire Commercial Excellence cycle (Territory Management, HCP .Profiling, Segmentation, Key Messages, Multi-Channel Cycle Plan, Key Account Management) from an operational perspective.
Design and introduce (as required) new data structures in Veeva CRM in order to enable efficient Commercial activities.
Manage day-to-day CRM issues in collaboration with CRM Support, ensuring high end-user satisfaction.
Business Intelligence:
Design and implement Commercial activity dashboards that reflect both Global and Country needs in Qliksense.
Incentive Compensation:
Drive, together with FP&A and HR, the bi-annual incentive compensation process.
Prepare user activity reports used in incentive compensation calculations.
Business Improvement Projects:
Assist in preparing and conducting Business Improvement workshops with Global/Country participants, effectively driving toward actionable conclusions and implementation. This includes:
Assisting in preparation of framework and content of the workshops
Facilitating workshops.
Summarize findings/decisions/next steps.
Drive implementation of business improvement projects, including:
For CRM/BI-related improvements: drive changes/enhancements/ improvement to the Veeva CRM and BI reporting systems
For business process-related improvements: document processes, prepare and conduct user training
Requirements: Skills/Qualifications:
Deep knowledge of Veeva CRM structures/system/user experience.
Deep understanding of relational databases and CRM systems.
Track record of developing reports/dashboards in both Veeva CRM and Qliksense BI.
High analytical ability (managing complex data sets).
Experience creating VBA code, Power BI queries and Excel Macros for automation.
Intellectual curiosity to sanity check figures and understand what is behind them.
Track record of driving implementation of improvement initiatives in Pharma/Biotech.
Ideally, experience in and understanding of Commercial field activities.
Ideally, track record of leading commercial effectiveness projects in the Pharma / Biotech industry.
Ideally, track record of structuring, facilitating improvement workshops in commercial arena of Pharma/Biotech industry.
Requirements:
Bachelor's degree in business, marketing, data science, or a related field.
Extensive experience in sales operations (incentive compensation calculations/administration) and CRM management, preferably within the pharmaceutical or healthcare industry (minimum 4 years).
Strong end-customer orientation, problem solving and can-do attitude.
Strong communication, presentation, and interpersonal skills to collaborate with stakeholders at all levels.
Fluency in English; additional European languages are highly desirable.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Willingness to travel as required for the role.
This position is open to all candidates.