Were growing and looking to hire a Project Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
We are looking for a Project Manager to join our Customer Experience organization in Israel. In this role, you will manage customer deployment projects across multiple enterprise accounts, ensuring successful delivery of solutions from kickoff through implementation and closure.
You will partner with customers and internal technical teams to drive structured delivery, maintain strong governance, and ensure deployments are executed efficiently and predictably. This role requires excellent stakeholder management, strong project governance skills, and the ability to coordinate complex technical implementations while delivering an exceptional customer experience.
Responsibilities:
As a Project Manager, your impact will be:
Lead complex customer deployment projects, coordinating internal teams, customers, and third parties to ensure seamless execution and successful delivery.
Own end-to-end project governance, including project plans, milestones, RAID logs (risks, assumptions, issues, dependencies), stakeholder maps, and executive-ready status reporting.
Manage the fulfillment-to-delivery lifecycle, including intake and handoff alignment, readiness validation, scheduling and resourcing, kickoff, execution oversight, acceptance, and project closure.
Drive project readiness by validating prerequisites such as access, network requirements, credentials, change windows, and environmental constraints to prevent delays and rework.
Control project scope and manage change requests by clarifying requirements, documenting changes, and leading structured change control processes.
Identify and proactively mitigate risks, communicate escalations, and maintain delivery momentum across stakeholders.
Lead delivery ceremonies including customer kickoffs, weekly status meetings, internal delivery syncs, implementation summaries, and closure reviews.
Communicate effectively across technical and business audiences, translating technical dependencies into clear timelines, actions, and impacts.
Monitor key delivery metrics and drive continuous improvement through the development of templates, playbooks, and operational processes.
Collaborate closely with Customer Success, Professional Services, Support, Sales, and Product teams to ensure smooth deployments and long-term customer success.
דרישות:
3+ years of project management experience delivering enterprise technology, cybersecurity, or infrastructure deployments (SOW-based delivery preferred).
Proven ability to manage hybrid delivery combining Waterfall governance (scope, milestones, dependencies, change control) with Agile execution (iterative planning, backlog management, sprint coordination).
Experience managing end-to-end project delivery, including intake/handoff, readiness validation, scheduling, kickoff, execution governance, acceptance, and closeout.
Strong governance capabilities including project planning, RAID management, stakeholder coordination, executive reporting, escalation management, and change control.
Experience coordinating cross-functional technical teams and customer IT/security stakeholders.
Ability to translate complex technical concepts into clear communication for business audiences.
Experience with delivery and collaboration tools such as Jira, Confluence, project management tools, CRM systems, PSA/time tracking platforms, Slack or Microsoft Teams.
Solid understanding of enterprise IT fundamentals, including networking, identity and access concepts, virtualization, and cloud/SaaS environments.
Fluent English (written and spoken).
Nice-to-Have:
Additional European language: French, Spanish, or German.
Experience working with OT/ICS environments or critical infrastructure.
Familiarity with technologies such as SPAN/TAP, passive monitoring, VLANs, firewalls, segmentation, and production environments w המשרה מיועדת לנשים ולגברים כאחד.