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?Relationship Management: Serve as the primary point of contact for a portfolio of accounts, building deep relationships with both technical leads and C -suite stakeholders.
?Strategic Growth: Identify opportunities for account expansion (upsell/cross-sell) by understanding the customers roadmap and aligning it with AWS services and Midlinks Professional Services.
?AWS Optimization: Collaborate with customers to monitor AWS usage, providing insights on cost optimization (FinOps), performance efficiency, and security best practices.
?Retention Renewals: Proactively manage the renewal cycle, identifying churn risks early and executing "save" plans to ensure long-term partnership.
?Onboarding Adoption: Lead the post-sales transition, ensuring customers are successfully onboarded and are adopting the AWS features relevant to their business needs.

Unitask is growing fast, and were looking for high-potential, motivated individuals who are eager to start their career in Customer Success and grow with us.

This is a unique opportunity to enter the Customer Success world, working closely with leading tech companies and the monday.com ecosystem. As part of our CSM team, youll learn how to become a trusted advisor to clients-driving adoption, delivering business value, and supporting customers throughout their journey.