דרושים » מערכות מידע » CRM Systems Analyst

Who We Are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem – we’re reshaping how financial technology is developed and delivered.

The Role:
We’re looking for a Microsoft Dynamics 365 CRM Administrator to lead the implementation and evolution of our Microsoft ecosystem, ensuring smooth operations, scalability, and top-tier user experience across departments. In this critical role, you’ll design and administer our Dynamics 365 CRM and Power Platform systems while supporting high-impact business processes, from partner onboarding to enterprise workflow automation. You’ll work closely with stakeholders across time zones and business lines to translate needs into scalable configurations and sustainable architecture. This role offers a high degree of autonomy and influence within a mission-driven, fast-paced fintech environment

Who You Are:

* A solution-oriented professional with strong project ownership skills
* Available to work primarily US hours (NY Time Zone)
* An excellent communicator, fluent in Hebrew and English, across remote and hybrid environments
* Passionate about building scalable systems and streamlining business operations
* A self-starter who thrives on structure, clarity, and cross-functional collaboration
* Committed to data quality, system integrity, and user success

What You’ll Actually Be Doing:

* Own and manage the entire Microsoft stack at Cross River including Dynamics 365 CRM, Power Pages, Power Automate, Power Apps, SharePoint, Teams, and Outlook
* Administer, configure, and continuously improve D365 CRM and the Power Platform suite
* Lead architecture, governance, and release management for environments, CI/CD, and ALM
* Provide technical support and training to users across the company
* Maintain environment security, compliance (GDPR, GLBA), and disaster recovery policies
* Act as a technical SME and advisor for partner onboarding processes and cross-functional solutions
* Champion data accuracy and oversee documentation, data uploads, and reports
* Manage solution lifecycle including capacity planning, licensing, provisioning, and telemetry
* Evaluate and implement changes via configuration/customization based on evolving business needs

Why You’ll Love Working Here:

* Flexible hybrid model: 3 days a week in the office – A must
* ₪1,000 net monthly wellness benefit – from therapy to Pilates to your kid’s art class
* Full Keren Hishtalmut, private health & dental insurance
* Donation matching, volunteering days, team outings, and mentorship programs
* A mission-driven culture that values ownership, trust, and meaningful impact

Next Step:
Hit apply!

We are looking for a skilled SAP SuccessFactors Project Manager to lead end-to-end module management, translate HR business needs into actionable User Stories, and drive successful implementations across the organization. This role requires strong project management capabilities, deep understanding of HR processes, and hands-on experience working with SuccessFactors environments. A full-time, hybrid position, based in central Israel?Key Responsibilities:
* Gather HR-related needs from the field and translate them into clear and detailed User Stories.
* Manage SAP SuccessFactors modules end-to-end - from initial requirement, through design and specification, to implementation and go-live.
* Collaborate closely with HR stakeholders, developers, and IT teams to ensure smooth delivery.
* Oversee testing, rollout, and continuous improvement of implemented solutions.

abra is looking for a salesforce Systems Analyst & Implementer to join a professional, high-performing team and work on complex, large-scale projects.

The global Customer Support Department is looking for a global ERP & CRM Senior SME (Subject Matter Expert) to support our implementation of an advanced ERP and CRM systems.
The global customer support department is based in Israel, and it is responsible for providing end-to-end business, technical, and operational solutions to all customers from the installation stage until the end of the product life cycle.
The role of Global CS ERP & CRM Senior SME is an integral part of the service organization, and you will report to the Global CS Business Director. In this role, you will be the customer support focal point for the ERP/CRM project, responsible for designing, training, and coordinating the different service field processes.
As part of your role, you will be required to ensure full alignment between Corp, Divisions, and Regions, and the project functions.
Responsibilities
What will you be doing:
Lead the field CRM assimilation of phase I of the system (and in a later stage, phase II), and co-work with the IT and the field teams to resolve open issues effectively.
Create reports, dashboards, metrics, and monitoring processes of data integrity and quality to support business, technical, and knowledge transfer needs.
Be responsible for defining phase II business requirements for efficient processes and interfaces, training, and coordination of implementing the service field CRM platform across global divisions and departments. Work closely with the IT teams to effectively set and configure the systems, including defining objects, fields, record types, page layouts, validation rules, workflows, process builder, flows, managing user setup, profiles, and roles
Lead the system testing activity, including business case scenarios design
Identify and resolve system failures to meet business needs by leading revisions to business processes.
Create and maintain guidebooks and documentation flows.
Support and Train users on their day-to-day tasks.
Work with internal and outsourced development partners on design and development.
Follow a data-driven approach, create, manage, and analyze reports periodically to follow up and control systems and users performance.
Leads the data cleansing activity in data related to Customer Support, as part of data conversion mission.

Manage and support the organization’s ERP system and related business processes Act as the primary internal expert for ERP (NetSuite experience is an advantage) Analyze, define, and improve business workflows and ensure proper ERP implementation and usage across departments Collaborate with stakeholders to gather and document business requirements for new features or process changes Manage ERP projects including upgrades, enhancements, and integrations Provide support and training to ERP users Work with external vendors and NetSuite consultants when required Ensure data accuracy, security, and system integrity within the ERP platform Regularly report to the CIO on system status, improvements, and business impact.


Subsidiary:
Alma LTD

Required Dynamics 365 CRM Systems Analyst
Job Description
As a Dynamics Dynamics 365 CRM Systems Analyst, You'll analyze requirements, identify needs and gaps, and manage work interfaces. You'll work in a multi stakeholders environment.
You will take part in a newly formed MS dynamics team, aimed for providing a full E2E solution for the Customer Care service organization.
In your day-to-day, you will:
Meet with customers and stakeholders to gather requirements
Analyze requirements and identify gaps in multi-process and complex domain
Write high-level and detailed specification documents for Dynamics 365
Implement Dynamics 365 customization, upgrades, data migrations, and interfaces.

We are hiring! We are looking for a Dynamics Systems Analyst to join our CRM Division Microsoft Activity
* Analyze business requirements and create functional/technical specifications.
* Design processes, identify system improvements, and support automation.
* Collaborate with users, development teams, and stakeholders to ensure effective solutions.
* Lead end-to-end processes from requirements to deployment.
* Conduct gap analyses, impact assessments, and support system integrations.
* Provide user support, training, and documentation.

About LiveU LiveU is looking for a Priority ERP Developer and Integration Specialist to join our MIS department. In this role, you will lead the hands-on development of our Priority ERP solutions and spearhead innovative AI-driven projects to automate business processes. You will be responsible for delivering technical solutions that bridge our internal systems, ensuring they align with our MIS standards and strategic roadmap. Location : Kfar Sava, Israel, Hybrid About the BA Team The BA (Business Applications) team is the strategic execution arm of LiveU's MIS department, responsible for delivering, maintaining, and optimizing the company’s internal business applications. The team ensures robust architecture, platform reliability (supported by the embedded QA function), and effective enablement across the organization. BA leads initiatives spanning Priority ERP, Salesforce, automation, AI, and other business-critical platforms, aligning technology solutions with business processes and product goals.
Key Responsibilities
* Hands-on Develop, Design, customize, and maintain our Priority ERP environment.
* Lead system integration projects and AI-focused initiatives to identify opportunities for automation and process improvement.
*  Partner with business stakeholders to translate complex requirements into actionable technical solutions.
*  Define and track project KPIs (time saved, ROI, throughput) to report outcomes to stakeholders.
* Take an active part in backlog management, sprint planning, and continuous improvement efforts.

Were on the hunt for a bold CRM Manager to join our Growth Team and craft smart, data-driven lifecycle journeys that deepen player engagement and drive meaningful business impact.
As a CRM Manager at our company, youll manage and execute CRM activities across multiple channels, including email and in-app assets. Your mission: deliver the right message to the right players at the right moment. Your goal: to boost app usage, increase sessions, and time spent, while supporting growth goals across our companys ecosystem.
Youll work closely with Product, Data, and Creative teams on campaigns and initiatives, and become part of our mighty pack.
Responsibilities
In this role, you will:
Own and execute CRM activities that improve retention, conversion, and engagement, including app opens, sessions, and time spent
Plan, build, and optimize CRM campaigns and automations using segmentation, personalization, and testing
Initiate and manage marketing and product activities, including challenges and rewards, from launch through performance analysis and iteration
Collaborate with Marketing, Product, Data, and Creative teams to design initiatives that support company KPIs
Monitor performance, analyze results, report insights, and recommend improvements in a fast-paced, deadline-driven environment.